I was in town for a family wedding. The couple chose The Sorrento as one of two in which they had blocks of rooms (the other was the Four Seasons). I had several questions in the weeks before the arrival, and the staff was always very knowledgeable and helpful, making dinner reservations for me the first night at the Hunt Club, and arranging for transportation back to the airport (I had made my own arrival arrangements).
The car service they offer was a great help. Reservations can only be made the day you need the car, but both Friday and Saturday I was able to book the car for two trips each day (morning and afternoon, not evenings). On Friday, they figured out for me where a courthouse was located. The drivers were always prompt and friendly. You can call for a pick-up to return to the hotel, but not book a return. If the car is available, they will come get you. I used cabs or rode with friends and family on my return trips.
I also used the safety deposit boxes, which are available 24/7. There is no private room, you access your box directly at the front desk.
The room key is electronic, but rather than being a key card, it resembles a flash drive, and has a rather large tag on it. The combo of the tag and the key itself made it too large to fit into an evening purse. I don't know the purpose of the tag as there was neither a room number nor the hotel name on it. The key itself would've been small enough to fit in my purse.
The Beauty Bar which is shown as being in the hotel is actually a spa at the Fairmont Olympic a few blocks away. I used them for a make-up session before the wedding as I was to be in formal family pictures that night.
The Hunt Club was a bit noisy, with music playing from overhead speakers. When being seated, I asked to be moved away from an overhead speaker and they accommodated me. At my new table there was a group of 6 older guests next to me who because of hearing problems and issues with hearing aids were having great difficulties conversing. When they brought the problem to the attention of the hostess, they were moved to an adjacent room in the restaurant where it was much quieter, which I thought was a nice touch.
I had a problem with the flapper valve in the toilet not closing properly the first day, but when I called to report it, it was fixed within two hours. Pretty good! Others have mentioned issues with the HVAC system. It is the older kind, controlled by a unit under the window, with no thermostat, just different fan speeds and and dial for warmer or cooler temperatures. It took a bit of experimenting, but I was finally able to adjust it to my satisfaction. However, I would suggest at their next renovation that they upgrade to a thermostat system.
A small quibble was the location of the full-length mirror, which was hung in the darkest corner of the room, next to the walk-in closet, so the door to the closet blocked the mirror when it was opened. Even with all lights on and with light from the windows (not much from the windows in gray, rainy Seattle!), it was difficult to see. I suggested to them that it be hung instead inside the very large walk-in closet (almost a small room), which is very well lit.
I had requested a room on the side of the hotel away from the main entrance and the hospitals nearby. I don't know if it was just a quiet weekend, but I never heard a single siren from ambulances.
Wireless internet service was free and had a very fast connection.
For breakfast and lunch I ate at the Corner Cafe across the street, which has very reasonable prices and the food is quite good. You also can buy bakery items there (breakfast rolls and cookies). I thought both breakfast and lunch were a bit overpriced at the hotel.
There really are no restaurants suitable for dinner within walking distance of the hotel, but there are many a cab ride away either in downtown or up on Capitol Hill. As my Friday and Saturday dinners were part of the wedding celebration I never tried any of them.
If you plan on walking down into town, be aware that Seattle is notorious for the steepness of the hills coming up from the water. Many of the buildings on 1st thru 4th Avenue actually have elevators that make a stop at 2nd Street as well as the 2nd floor, etc., as a consequence.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.