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“Awesome staff” 5 of 5 stars
Review of The Edgewater Hotel Seattle

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The Edgewater Hotel Seattle
4.0 of 5 Hotel   |   2411 Alaskan Way, Pier 67, Seattle, WA 98121 (Belltown)   |  
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20% Off & FREE WiFi
Ranked #24 of 95 Hotels in Seattle
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Awesome staff”
5 of 5 stars Reviewed October 23, 2013

Kyle at the valet was a boss....super nice..super informative...he was the best. All the staff was really friendly and really on top of customer service. The view is ridiculous!!! The sound is breathtaking...
However they need to fix the inter where you don't get charged a million times every single time you log in on a different device...that's dumb and antiquated

Room Tip: get one on the water but it can be chilly...foot stools by the fire place are awesome...and hilariou...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 23, 2013
We're so happy to have had you as our guest, and we're thrilled that our services exceeded the mark; we'll certainly pass the praises along to the team on your behalf. It's a pleasure to share the sights and sounds of our scenic rooms with you, and we hope for the opportunity to host you again in your travels to come. We also encourage you to reach out to our management team with any concerns you have regarding undue charges; it's our hope to provide each of our guests with a visit that's a scenically beautiful as it is hospitable, and we love nothing more than hearing from our guests. Many thanks again for your time and review!
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2,207 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (892)
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English first
Denver, CO
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2013

Expensive water view rooms may actually face the brightly lit pier or look directly into a cruise ship, leaving little area to actually see the sound. Rooms quite dark and dated, not particularly clean. Meeting planner that was to have arranged for special meals for our guests failed miserably. Service staff helpful but totally unprepared to handle special meal needs due to food allergies. Would not stay here again, very over priced for the atmosphere and furnishings. Sales director particularly unhelpful, did not honor meeting rate for days following as originally promised. Not only that but they tripled the price of our room. Several of us simply moved down the street a few blocks for half the rate, and a much nicer room.
Front desk staff very nice and the servers at our meetings were nice, but could not get us any water, only soda. Seemed very odd. They nickel and dime you to death at every turn, parking rates twice what they are across the street about 30 yards away.
Much nicer places to stay for your dollar.

Room Tip: Be sure to specify, though they are not bound to honor your requests, that if you pay for a more exp...
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 27, 2013
Dear AuntiefromColorado,

I was surprised to read your comments about your stay. Particularly about your meeting experience. I have spoken with all of our Sales Managers and Banquet Service Managers and the issues you brought up were not brought to their attention from what I have gathered. I would love to get more details from you. We pride ourselves in making special arrangements for requests on dietary needs from vegan, allergy, gluten, kosher… there hasn’t been an issue yet that we were unable to make arrangements to accommodate dietary needs. I am also curious to know more about your frustrations with meeting rates outside the block. Also, as far as I am aware, we serve water in every meeting and meal period in the hotel, I would like to know who gave you that mis-information.

Again, I would really love to speak with you about your experience because it does concern me that your stay was not enjoyable and that so many issues arose during your trip. I truly look forward to hearing from you. Please accept my sincerest apologies,

Troy Byington – tbyington@edgewaterhotel.com
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

We spent 6 nights here in October, and after overcoming my initial reluctance to book this hotel, and the poor impression given by the poorly lit corridors, we actually enjoyed the stay. We had a junior suite on the top floor, with a view towards the ferry terminal and Mt. Rainier and over Puget Sound. We were irritated by the limited weekend brunch menu, as on Saturday we wanted lunch and on Sunday a more simple breakfast. However, the menu became more standard for the rest of the week, and the food was consistently good. The staff were all great, and the experience was much better than I had feared.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 21, 2013
It's a pleasure to have hosted your Seattle visit, and we thank you for taking the time to share your feedback with us. We're especially happy to hear that you overcame your initial reluctance to find warmth and inviting hospitality within our walls. That said, we value your thoughts regarding breakfast and brunch options, and we certainly welcome any specific feedback you'd like to offer. Please don't hesitate to reach out to our team at any time, with any questions or concerns you might have. It would be our pleasure to hear from and to host you again, and we hope to see more of you in your travels ahead!
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Hudson Valley
Top Contributor
143 reviews 143 reviews
88 hotel reviews
Reviews in 85 cities Reviews in 85 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 20, 2013

Stayed at the hotel for a couple of nights for a business meeting. We also had the 'catered' breakfast and lunch.

The hotel is actually built over the water. If you can, get a room... more expensive... that looks over the water instead of the driveway and road/train track side. I didn't have one, but I think it would be worth it.

The rooms are cozy, but clean, comfy and unique. The only thing i thought was negative, was the rock floored floor in the bathroom. it is a bit hard on bare feet and cold. The bathroom itself was cold, and could use an infrared heater on chilly mornings. The toiletries were of high quality, as were the finishings.

If you drive, be warned of a significant valet parking>

The staff were all very friendly and helpful.

It was about a $45 taxi ride from the airport.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 21, 2013
Thanks for being our guest and for taking the opportunity to share your Edgewater experience. Whether you're joining us for business or leisure, we take immense pride in providing unparalleled hospitality to each of our guests, and we're happy that you enjoyed your stay on our property. We certainly value the feedback in terms of your bathroom temperature, and we hope to be able to share many more of our rooms--particular those with a water view--in your travels to come. Please be sure to reach out the next time you visit the Seattle area; we'd love to see more of you soon!
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Henderson, Nevada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 20, 2013 credit card Amex Card Member Review

We stayed here one night for our one year anniversary and loved it! The staff was very friendly and helpful and our room was outstanding. We had a great dinner at the restaurant inside the hotel and sat out on the deck overlooking he water. It was within waking distance to a great street filled with bars and pike's market. We loved it!

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 21, 2013
Thanks for sharing your anniversary with us and for reaching out with such kind words. It's a pleasure to have been able to complement your special occasion with our views, services, and Six Seven's incomparable cuisine, and we hope for opportunity to host you again in your travels ahead. Please be sure to reach out the next time you're in the seattle area, and thanks again for your review!
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PDX
Top Contributor
98 reviews 98 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 19, 2013 via mobile

I don't fall in love with many hotels so I have give the place lots of kudos. I love it!

We had an issue with the room we deserved and they totally made up for the inconvenience.

They made us feel welcome, appreciated and apologized up and down for the error. Other hotels should take their lead.

The rooms are smaller but cozy, super comfy and relaxing.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 20, 2013
It's a pleasure to have had you as our guest, and we're happy to hear that our outgoing services exceeded the mark. We're exceedingly proud of our property and team, and it would be a pleasure to host your travels to come. Please be sure to reach out the next time you visit the area, and thanks again for your kind review!
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Arlington, Washington
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 18, 2013

My wife and I picked this hotel as a treat before going on the last cruise of the season to Alaska. We were greeted by a smiling and pleasant Kayla at reception who checked us in with speed and efficiency to a first floor sea view room. On hearing we were celebrating a birthday she gave us a complimentary cocktail voucher to have in the bar, a nice touch. Happy hour in the bar with sea view is a must and the snacks on sale were very tasty.The room was spacious and clean with gas fireplace and claw bath in the bathroom. The water view amazing as if we had started the cruise a day early. The only downsize was having to pay for water from the well stocked mini bar. Considering the price one pays for a room at this hotel, complimentary water would be expected as is the case with much lesser priced hotels. Apart from that we enjoyed our stay, the staff were very friendly and met all our expectations. D and M O'L

Room Tip: The sea view room is not worth paying extra no matter how amazing the view.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy B, Manager at The Edgewater Hotel Seattle, responded to this review, October 23, 2013
Thanks for choosing our Edgewater Resort to be a part of your travels and for taking the time to offer such kind feedback of your visit. It's a pleasure to be able to share our hospitality with you, and we're happy to hear that our team and services left such a positive impression on you. We'd love the opportunity to host you again, and we hope that you'll reach out the next time you're in the Seattle area. Many thanks again; we hope your cruise was amazing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Hotel Seattle

Address: 2411 Alaskan Way, Pier 67, Seattle, WA 98121
Phone Number:
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #24 of 95 Hotels in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Edgewater Hotel Seattle 4*
Number of rooms: 232
Official Description (provided by the hotel):
Perched on the edge of Pier 67, The Edgewater hotel offers an easy walk to Seattle downtown vibrancy, stunning views and lodge luxury. Surround yourself with the beauty of the majestic Olympic Mountains, the sparkling waters of Elliott Bay and the velvety-pink sunsets of the Northwest sky. ... more   less 
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