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“SleepFUL in Seattle” 5 of 5 stars
Review of Sheraton Seattle Hotel

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Sheraton Seattle Hotel
4.0 of 5 Hotel   |   1400 Sixth Ave, Seattle, WA 98101   |  
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Ranked #40 of 97 Hotels in Seattle
Aussie
Top Contributor
330 reviews 330 reviews
59 hotel reviews
Reviews in 107 cities Reviews in 107 cities
220 helpful votes 220 helpful votes
“SleepFUL in Seattle”
5 of 5 stars Reviewed August 1, 2010

Can't believe some of the ordinary reviews - this is a very good Sheraton with a wonderful lobby and an easy walk down the hill to the harbour and the Pike Place Market. There's free internet in the lobby and the rooms are five star in our opinion. The beds were hgeavenly to sleep in and we didn't hear any noise, the sign of a really good hotel.

Really friendly staff too so well done to the GM who seems to personally answer a lot of reviews...it's tough keeping everyone happy all the time, and some people are downright negative.

This is a great location to base yourself in this historic city near the harbour.
Go to Anthony's overlooking the harbour for dinner for the freshest seafood you'll ever taste, including the famous smoked salmon fillet.

There's also a little breakfast place right in the Pike Place Markets - locals told us and it's atmospheric with yummy oatmeal and local preserves. Thought the famous fish throwing was a little overrated, but the marketplace itself is good fun to explore. Shopping is good in Seattle too.

The sheraton also has a little shop in the morning to get good breakfast to go, so we really loved this place.

  • Stayed June 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, August 6, 2010
Dear Wattaworld,
Thank you for your nice review of the Sheraton Seattle and for your comments about our great location. I am glad you went to Anthony’s on Pier 66. This iconic restaurant is famous for their fresh Northwest seafood fare and the views are amazing!
The restaurant in the lobby of the Sheraton is Daily Grill and they have great American fare with generous servings and great ambiance. Our to-go outlet, In Short Order, serves coffee drinks, muffins, breakfast sandwiches and an assortment of quick lunch items that is great to grab and go.
Thank you again for your comments and we are glad to hear you enjoyed your stay!
Burl Battersby
PS – the beds are so nice that many of our Associates have purchased them for their own homes. They can be found at the Sheraton Shop At Home website. Thanks!
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2,289 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ma
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed July 27, 2010

we stayed with family the week of July 14th - very clean and comfortable. We didn't have a car so the parking fees didn't apply. ( we took the link from the airport - 40 mins to Westlake and 3 block walk but only $2.00/person) the beds were super comfortable and the hotel was clean. we stayed in union tower and swam in the pool. ( small pool but clean with a view). Within walking distance of Pike's place, waterfront, shopping and restaurants. Very safe part of town.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, July 30, 2010
Dear MAamyp,
Thank you for your kind words! Our location is the best in that it is in the core of the city and we are close to everything. I am happy to hear that you took advantage of our new light rail from the airport.
Thanks again and we hope to have you back again soon!
Burl Battersby
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Victoria, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2010

My wife and I were taking a romantic mini-vacation earlier this month. We booked through Hotwire and then phoned 3 times to ensure we got a king bed, which we were assured we would get, however upon arrival were informed that the king bed rooms were all booked for a convention and that we were in a 2 twin bed room, and reminded that when you book through a 3rd party such as Hotwire, your room choice is not guaranteed.

We spent the first night in the 2 twin bed room, not so romantic. I went to registration the next morning and again asked for a king bed room, but was reminded that when you book through a 3rd party such as Hotwire, your room choice is not guaranteed. The only king bed room in the hotel was a junior suite and the clerk offered it to us for an additional $50 a night. I agreed and she said they would call our room when the room was ready. They called our room 3 hours after they said they would to say our room was ready and they would drop the key by our old room. Then the bell captain called and said they were too busy, so please stop by the bell desk, not great service in my mind.

We got the key from the bell desk and went to "our" new room, only to find that the room was still occupied, and there was a child asleep on the bed!!!
We went down to the desk and explained the situation and they gave us the key the actual correct room. They did agree to waive the $50 per night upcharge, but it is unbelievable to me that they would give us the key to someone else's room!

The junior suite sucked, it was dated and had no bathtub. The Starwood suite was above us, which had a hardwood floor that someone in high heels started stomping around on at 6:30 every morning, and then someone else was moving furniture or something after midnight one night.

All in all, I have to say how completely disappointed and unhappy we were with the staff and the service they provided us. We have used 3rd party booking engines before, and in every instance were treated just like any other guest. The fact that I was reminded on numerous occasions that we booked through a 3rd party service provider was offensive and an obvious mask for the fact that the staff were unwilling and unable to provide anything near good service.

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, July 30, 2010
Dear HudsonsDad,
We are very sorry about your experience at our hotel and we would like to discuss ways that we can make this up to you. Please contact me at burl.battersby@sheraton.com at your convenience. In the meantime please know that we have shared your feedback with our staff and we have reviewed the other issues to ensure that this doesn’t happen again.
Thank you,
Burl Battersby
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Zanesville, Ohio
Top Contributor
136 reviews 136 reviews
43 hotel reviews
Reviews in 67 cities Reviews in 67 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed July 26, 2010

Really nice location a 4-5 blocks from the Pike Place Market, loads of nice shopping and restaurants, and more. Gameworks across the street for kids. Probably the nicest workout room and pool I've ever seen. The pool and workout room connect and they are located on the 35th floor and the views are outstanding. The staff was friendly and accomodating. Parking was a little expensive but the service was great. If you are looking to grab a quick lunch there is a Subway and a Chilpolte within easy walking distance toward Pike Market. Overall great experience.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, July 30, 2010
Dear Dble-D,
Thank you for recognizing the high level of service our hotel staff is known for providing! Our Fitness Center on the top floor of the Pike Street Tower is truly world-class and we are happy to hear you enjoyed it. We look forward to your future trips to Seattle and your stays with us!
Burl Battersby
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San Jose, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 25, 2010

Thanks to another Tripadvisor review, my wife and I redeemed ourselves for at least one night of our stay this past weekend. We booked through Starwood based on the location and ability to use points. Arrived to be placed in the Pike Tower-- 22nd floor. After hearing of renovations, we opened the door to a less than average room. We were very angry to find out-dated furnishings, mold on the bathroom ceiling above the shower (with hair on shower curtain), and a stiff king bed. Walking down the hallway even gave off a musty smell.

Upon reading trip advisor Saturday evening with only one night remaining, we found out that the Union Tower was the one newly renovated, so we immediately called the front desk to change. They offered to move us and we obviously accepted. Got to the new room to find what seemed to be a completely different experience/hotel. Updated contemporary furnishings and nicer bathrooms. This was the room we expected to find when booking using several thousand Starwood Points. We expressed our frustration at the front desk upon leaving and they gave us 1000 Points back to send us on our way. That was a small consolation for being left in the dark for 2 days of our romantic getaway. Next time, we'll try the Four Seasons Seattle-- which was booked full or we would have moved.

Pool was nice... just filled with KIDS KIDS KIDS. Could not relax there at all.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, July 30, 2010
Dear Bruno16,
Thank you sharing your concerns about your recent stay. We are very sorry to hear about your experience and we have addressed these issues with our Housekeeping staff. The room you were first in is scheduled to be refurbished this fall as part of our $12.8 million renovation of the entire Pike Street Tower. When complete, in the Spring of 2011, all 1,258 of our guest rooms will all have a new look and enhanced amenities.
We hope you will reconsider your decision and will come to stay with us again.
Again we apologize and we thank you for sharing your review.
Burl Battersby
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Oakland, CA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 24, 2010

4,3,2,1 -- I rate the Sheraton a 2. Worn carpets, hairs in the shower, poor service -- thought I was staying at a Sheraton NOT a motel 6. I travel often and my admin booked this room for me -- let's just say she apologized after I told her about my experience.

There were 2 positives -- the fitness center and the lobby.

If you are staying in Seattle -- try the Pan Pacific. You are warned.

  • Stayed July 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, July 30, 2010
Dear MuscldPapi,
We are sorry to hear your review of our hotel. The Sheraton Seattle is renowned for providing great service and we pride ourselves on the condition of the facility. We would like to make this right for you and I would ask you to contact me directly at burl.battersby@sheraton.com so that I can talk to you directly.
Thank you again,
Burl Battersby
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Las Vegas, Nevada
Top Contributor
69 reviews 69 reviews
68 hotel reviews
Reviews in 33 cities Reviews in 33 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed July 23, 2010

It's a tale of two towers here, folks. One is actually very new, modern, clean and comfortable. That's the Union St. Tower. Then you have its horrendous sister, Pike Tower, which they actually shouldn't be selling whatsoever. The decor, carpet, furnishings and the like are at least 15 years old (I got some inside information) and a Holiday Inn is going to be more up to date. Cheap, worn beds with even cheaper headboards that creak and pop--there's nothing sweet about sleeping here in the Pike Tower. The Union Tower is recommended and you get what you're paying for. Of course, Starwood isn't going to tell you this; luckily Tripadvisor is here.

Stayed July 2010, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, July 30, 2010
Dear herculepoirot,
Thank you for your review. We have completed the first phase of a $12.8 million renovation which encompasses the entire Pike Street Tower. Phase two will commence this fall and will be completed in Spring of 2011, at which point all 1,258 rooms will all have a new look and enhanced amenities. Thank you again for your review.
Burl Battersby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Seattle Hotel

Address: 1400 Sixth Ave, Seattle, WA 98101
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Seattle
#26 Family Hotel in Seattle
#28 Business Hotel in Seattle
#41 Romantic Hotel in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Seattle Hotel 4*
Number of rooms: 1258
Official Description (provided by the hotel):
Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more   less 
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Also Known As:
Seattle Sheraton

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