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“Close and Yet So Far” 2 of 5 stars
Review of Sheraton Seattle Hotel

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Sheraton Seattle Hotel
4.0 of 5 Hotel   |   1400 Sixth Ave, Seattle, WA 98101   |  
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Ranked #41 of 97 Hotels in Seattle
Portland, OR
1 review
2 helpful votes 2 helpful votes
“Close and Yet So Far”
2 of 5 stars Reviewed September 4, 2008

My boyfriend and I attended the Penny Arcade Expo in the Wash. State Convention Center this summer, and the Sheraton was in the best possible location. This was one of its sole redeeming factors.

While the room was spacious, and the furniture was beautiful and well-made, the linens were of the cheapest quality. The towels were thin and scratchy; there were no robes. Our pillowcases were stained, and the room had not been very thoroughly cleaned.

We were paying nearly three hundred dollars a night and had booked the room for four straight nights. We considered this cost, though fairly staggering for us, to be worth it. However, when we got there, we were constantly nickel-and-dimed. Over thirty dollars a day for parking. What respectable hotel, especially one with such expensive rooms, would have the gall to also charge lodging for their guests' cars? For what we paid for those rooms, they should have been courteous enough not to ream us on parking. Added to that were the $10/day charge for internet, which I could have gotten for free at just about any coffee shop, and the pay-per-view movies which cost between $10 and $15 dollars each. I understand that these are luxury services and that some fees usually apply, but the blatant avarice of the Sheraton on such matters when they were clearly not hurting for revenue was just appalling.

Besides their convenient location, I would mention that the attentiveness, friendliness, and efficiency of the staff with whom we interacted were consistently excellent, and it is this, more than anything, that prompts me to give more than one star. The parking attendants in particular were very helpful with allowing us access to the garage if we needed to get to the car, but weren't going anywhere in it.

I recommend this hotel only if you don't mind blithely throwing money around, and if you bring your own towels. Next year, we are trying somewhere else.

  • Liked — excellent staff
  • Disliked — too many hidden charges
  • Stayed August 2008, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, September 24, 2008
Thank you for sharing your comments regarding your recent stay at the Sheraton Seattle. We appreciate your constructive feedback regarding the unexpected charges incurred that you were not informed about prior to your arrival. This information is available on our website and is typical for many of the downtown hotels. In any event, we apologize for any inconveniences this may have caused you. It is our hope that you will allow us another chance to regain your confidence in the future. Thank you again.
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2,288 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 4, 2008

After booking a cruise leaving from Seattle, we decided to arrive a day early and see the city (again) - August 22, 2008. Seattle is a wonderful city. After checking many hotels, we actually booked a different hotel to only cancel and choose the Sheraton instead.

The cab service from the Sea-Tac airport to the hotel is a set rate of $28.00. The ride is approximately 25 minutes depending on traffice. If possible, I would not rent a car in Seattle, as the parking rates are very high ($25 - $40 a night). Seattle is easily walkable and cabs are everywhere.

This hotel is right downtown (Convention Center) and you are within walking distance to Pike's Market, the Piers and the Shopping Zone. Not too mention, the elevated monorail is 2 blocks away, and it can whisk you to the Space Needle in a few minutes.

The Hotel itself is very nice. The lobby is huge. This place is always busy, but reception is nicely staffed and there is hardly a wait for service. The hotel has two towers. The newer tower is Union Tower (just recenty opened). Most of the hotel's ongoing renovations are complete, except for the gym, pool and sauna areas (as of August 2008, they were close, but a temporary Gym was setup on Floor 4 of the Uniion Tower - no pool or sauna).

We were booked in a room on the 23rd floor of the Union Tower with a very nice City view. The room was very clean, the restroom spacious and nicely appointed with sundries, the bed was nice and soft with crisp and clean linens. There is a safe, a mini-bar. WiFi can be purchased. The A/C kept the room quite comfortable all night (I like it cold at night), and we did not hear a thing from outside our room or the street below.

We did not eat in the Hotel Restaurant, but we did enjoy drinks in the cocktail lounge. The lounge is very nice and food and can ordered from the menu at the bar or tables. The drink prices are the standard hotel prices (a bit more than at a regular bar or restaurant), but not bad. No live entertainment in the bar area, but they do have several big flat screens to watch.

For the price, this place is absolutely great. I would (and will) stay at the Sheraton again.

  • Liked — Service - Ease of Check-in
  • Disliked — Can be very crowded in the Lobby Area - Even though the Lobby is huge!
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Tampa, Florida
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 1, 2008

Clean and well located, albeit over priced.

  • Liked — location
  • Disliked — price
  • Stayed July 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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Melbourne, Australia
Top Contributor
52 reviews 52 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed August 29, 2008

Booked Sheraton for one night through hotwire as I extended my stay in Seattle and the Westin was booked out where i had been staying for 5 nights.

Really nice hotel. For the price I paid I wasn't expecting a nice room, but the one I was allocated on the 12th floor I was very pleased with.

Very comfortable bed, lovely furnishings, really large wardrobe, nice ammenties.

Location is great...there is a cheesecake factory right near the hotel, and although I didn't get time to drink there - the lobby bar looked really inviting.

I'd definitely stay here again.

  • Liked — Comfortable bed and TV
  • Disliked — A/C not turned on in room on arrival. VERY humid!
  • Stayed August 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 29, 2008

We arrived in Seattle after a long flight from London and our first impression of the Sheraton was very good. The external facade was impressive, the reception bright , spacious and airy and we received a warm welcome.

Unfortunately, once we got to our Club Level Room, things began to go downhill. The room, whilst spacious and clean, looked tired and outdated, the colour scheme being shades of beige. The bathroom was small and the bathtub was about a foot deep and practically useless.

However the worst was yet to come. After having a meal in the Daily Grill, which was fairly good, we went to bed.

That is when the doors started slamming............all night!

The door mechanisms failed to work so when everybody entered or exited their rooms the door slammed. You could hear doors slamming 10 rooms away and it coninued into the early hours of the morning. Hence, we did not have a proper nights sleep for 3 nights.

When I raised the issue with the front desk, they knew immediately what I was coplaining about, so why has this not been resolved? This just shows contempt for the customer.

This is unacceptable for any standard of hotel, never mind a four star establishment. I received a fifty dollar per night credit but frankly would have preferred to sleep.

In conclusion, I would not recommend this hotel until they take the comfort of their guests more seriously and sort out the doors.

In truth, it was an average hotel with a significant problem.

  • Liked — The staff,, especially the Concierge Desk
  • Disliked — The rooms and the incessant noise.
  • Stayed August 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, October 6, 2008
Thank you for your feedback regarding the noise from the doors on the Club room floors. We extend our sincere apologies for any disturbance this may have caused you. We have since identified the issue and are working to resolve this as quickly as possible. Thank you again for your comments.
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tx
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 26, 2008

I have travelled all over the world and tend to stay in hotels which are 4 or 5 stars. We booked through the Sheraton website and got the room practically for free! (only $156 per night). So I was going into this with the mindset that if things weren't all that great, it was okay, because of the cheap price. I am so happy to say that this hotel was WONDERFUL!
The rooms were new, beautifully decorated, and clean.
The Sheraton chain is known for their great beds and pillows, and this hotel was no exception, among the best I've slept in. The staff were extremely professional, polite, and friendly. The bellhops and the receptionists were first rate.
The location is excellent as it is only a few blocks from Pike Market. There are several restaurant and shopping options all within walking distance. Also, lots of banks nearby (if you need to withrdraw cash, etc).
We used room service twice. The food was excellent and recieved very fast. Of course, it was expensive, but hey, it's room service and you're staying in an upscale hotel. If you're looking for an economical or practically priced meal, you need to leave the hotel and eat elsewhere. We also had breakfast in their restaurant. Excellent food, exquisite service. Again, pricey, but hey, if you're on a budget, don't stay at the Sheraton.
One more thing to note, their toiletries were wonderful! Mandarin orange and mint soaps, shampoos, and lotions. I didn't even take my own out to use, as theirs were so nice.
The only negative thing I can comment on is that when we arrived mid day, we took a nap. During the day it was quite difficult as it was very noisy outside the room, in the hallways. However, at night we had no problems and slept very well.
I wouldn't even think about finding another hotel if I'm ever in Seattle again. The Sheraton is just right for me.

  • Liked — location, service, room comfort
  • Disliked — alot of noise in hallways during the day (cleaning crew)
  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 25, 2008

This is a great hotel. The location was amazing. We were able to walk to Safeco Field (bit of a walk), the Public Market and shopping. We chose to walk to the Sapce Needle but you can easily get to the monorail a couple of blocks away.
The rooms were nice, clean and comfortable.
The only problem was the parking. The self parking consisted of the public lots off property or the $38 valet parking. There is no where to park just to check in and the valets will ask you to valet your car immediately or ask you to leave.
If you are looking to get drinks with friends, stay away from the hotel lounge. It is way overpriced and the drinks are really watered down.
Despite the parking and the hotel lounge it was a great place to stay.

  • Stayed August 2008
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Seattle Hotel

Address: 1400 Sixth Ave, Seattle, WA 98101
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Seattle
#26 Family Hotel in Seattle
#29 Business Hotel in Seattle
#42 Romantic Hotel in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Seattle Hotel 4*
Number of rooms: 1258
Official Description (provided by the hotel):
Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more   less 
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Also Known As:
Seattle Sheraton

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