I visited this hotel with a friend and his parents a while back in October 2012. I read a lot of reviews about Sheraton and decided it was worth the price and chose to stay there during my visit to Seattle. Everything was good, until we got to our room. At the lobby we specifically told them that we wanted one room with two separate beds, and the other with a king bed. They mixed this up, and gave us two rooms with king beds instead. I called them up and got everything fixed. Then, after moving to a new room, just when I thought everything was good, I opened up the drawers and found some old and dirty clothes there. It was shocking for a hotel with Sheraton's standing to have not checked and cleaned out a room completely. I mean if they didn't even bother checking the drawers, who's to know what's underneath the bed??? So I called up the reception again, and someone came soon after to take the clothes away.
Overall, the hotel was okay, but it was quite disappointing to have so many mix ups in a trip (I hate having to go through so much trouble after checking in). Despite all that, I must say that service was really good, and fast. The couple of times I called them, they provided me with help within 10-15minutes. Location was great, right near the Cheesecake Factory - which I absolutely love - and a short woalk to pike place. The beds were especially nice to sleep on actually, which is a plus (and I would have given 5 points to for sleep quality), but I was pretty bothered about the fact that there were dirty clothes in the drawer just before!
While service was good, because of all the mixups, I honestly don't know if I would return in future.
- Official Description (provided by the hotel):
- Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more less
- Reservation Options:
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- Also Known As:
- Seattle Sheraton