I used to live in downtown Seattle for about 8 years and lived in WA state for a total of 30 years. I've since moved and wanted to find a hotel in a good location that was "cheap" for Seattle as I come back at least once a year or more to visit friends and family. I found this hotel and the very first time my hubby and I stayed there, we loved it! So close to everything and so cheap. Well, with each time we stayed there again, the service went from "decent", at best, to horrible and downright rude. The last time around, my hubby called down to the front desk at 8:30am on a Saturday for some help as our toilet wouldn't flush. He was immediately told that we can't expect service at the crack of dawn! I think they forgot that they are in the hospitality business. They basically told us to use the toilet down the hall and someone would handle it when "they get here".
Beyond that, my hubby went to open the curtains and one side of the rod came completely off in his hand which he proceeded to fix himself since, god forbid, we expect them to do it for us. Then the batteries were dead in our TV remote and when I stopped at the front desk, the lady was hesitant to give me new ones because I couldn't tell her the exact remote control we had in our room from memory (color of remote and layout of buttons plus TV make/model). Why would that even matter?
I found myself wondering why we continue to book rooms there when there is an equally good hotel in the Queen Anne area for the same price but much, much nicer with really friendly staff? That stay was our last. Adios Moore Hotel! Hopefully you don't have to close your doors in the future in such a great "Seattle institution" due to your utterly awful customer service.
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- Also Known As:
- Moore Hotel Seattle