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“No recognition” 2 of 5 stars
Review of Crowne Plaza Seattle Downtown Area

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Crowne Plaza Seattle Downtown Area
3.5 of 5 Hotel   |   1113 Sixth Avenue, Seattle, WA 98101   |  
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Ranked #33 of 95 Hotels in Seattle
San Diego, California
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
Reviews in 23 cities Reviews in 23 cities
105 helpful votes 105 helpful votes
“No recognition”
2 of 5 stars Reviewed May 19, 2013

Good afternoon

I have stayed at this hotel numerous times, and usually have a decent stay. Although I didn't encounter an "problems" at the hotel, I have to say I am quite disappointed in the service I received. I only stay at ihg properties, travel quite often and have certain expectations being a platinum member, as well as an ex-manager of ihg. My keys were not ready upon arrival, in fact, I had to remind the girl checking me in that I was even a member. Her reply " oh, I didn't look in the right area". Then I get to my room, and I am in a room with two queen beds with a view over looking the freeway. Really? I didn't get any kind of upgrade? I was given the lowest grade room in your hotel. Not the way to treat a loyal, platinum member. I was scheduled to stay at another ihg property last night since this hotel was sold out, but because of how I was treated, I switched to a Marriott property.

The breakfast buffet. Very limited options for paying almost $20. And, the service is very slow and not very friendly.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle Downtown Area, responded to this review, May 21, 2013
Dear sdtravelguy,

Thank you for taking the time to provide feedback about your recent stay with us. I am so sorry about your experience at our hotel and that we failed to meet your expectations. We value you as a guest and appreciate your loyalty to IHG as a Platinum Priority Club member. I know we were sold out and you were booked into a standard room. We usually try very hard to upgrade our Platinum members as we know you travel a lot and have many choices when it comes to lodging and we appreciate you choosing our hotel. You should have been upgraded to our club level or given a view room with access to our club lounge. I am not sure what happen but I have reviewed your comments with our Front Desk Manager to use for training purposes. Our goal is to ensure you feel valued and appreciated and I apologize we did not make you feel this way. I regret you were disappointed in the breakfast buffet and would be interested in hearing what other items you would like to see on the buffet. Please email me at csmith@cphotelseattle.com.
I hope you will give us the opportunity to redeem ourselves and provide the type of service we pride ourselves at providing.
Thank you again for your comments.

Best Regards,
Cristy Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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895 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Poulsbo
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

Hotel is within blocks from all shopping and eateries in downtown. Its also walking distance to Century Link Field to catch a soccer game which is the reason my buddies and I stayed in a hotel in downtown. A bit of a walk but weather was nice so worked out perfectly! Room was nice and the beds were really comfortable, nice hotel.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Basking Ridge, New Jersey
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 11, 2013

I usually stay at Crowne Plaza hotels when I travel and this time was no exception. Due to the fact I am a Priority Club Gold member, I was upgraded to the concierge level which included a great view from the 34th floor, free continental breakfast and hors d'oeuvres in the evening. The staff was great and the beds in the Crowne Plaza are extremely comfortable. Nice modern lobby but the rooms are a bit outdated. All in all, a great place to stay.

Room Tip: The higher the better for great views, my view was of snow capped mountains.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, SC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 9, 2013

About 2-3 blocks away (5min walk) from the convention center and cheesecake factory. Starbucks are all over the place. There is subway next to the hotel, not sure if it's 24 hours or not. The food at the bar is not that good but didnt order room service, so room service might be better. The water is close to the hotel too, probably around 15min walk.

this hotel charges breakfast and wifi. Breakfast is 17 dollars i think and wifi is about 10 bucks i think.

i am not too excited about the room, appears to be like an old hotel being refurbished.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed May 9, 2013

I really enjoy staying in Crowne Plazas when I travel for work. The rooms are always very clean and the beds are comfortable. I was lucky to get a room with a spectacular view of the water, mountains, downtown, and space needle - the perks of being on the 25+ floor!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas
Top Contributor
56 reviews 56 reviews
3 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 7, 2013

I was lucky to be upgraded to a room with a view when I was here. Otherwise the room felt slightly dated. But I can live with that when you have spectacular view over the Space Needle and the water front. The parking was valet parking and even if I had to wait a little bit it worked very wel even if you wanted to get and return your car several times. The location is good both near thenhighway and downtown

Room Tip: High up, facing north...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

I came here for a conference. Hotel is 5 mins walk from the convention centre and close to all the shops. I arrived after a 20-hour flight from UK and when I tried to go in my room there was someone else in it!!! Not a great start. Desk apologised and upgraded me to a slightly better room. Breakfast was nice, service perhaps a bit slow, and a little pricey (but par for the course I suppose). Didn't try the restaurant. No complaints. A good business trip.

Stayed March 2013
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Additional Information about Crowne Plaza Seattle Downtown Area

Address: 1113 Sixth Avenue, Seattle, WA 98101
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Business Hotel in Seattle
#28 Romantic Hotel in Seattle
#34 Family Hotel in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Seattle Downtown Area 3.5*
Number of rooms: 415
Official Description (provided by the hotel):
The Crowne Plaza Hotel - Seattle offers a superb location in Downtown Seattle, close to everything great in the Pacific Northwest. A few blocks from the Crowne Plaza Hotel - Seattle, you can explore the historic Pike Place Market or the new Seattle Central Library; catch a Mariners game at Safeco Field or a Seahawks game at Qwest Field in Pioneer Square. Walk two blocks from the Crowne Plaza Hotel - Seattle to your meeting at the Washington Convention & Trade Center, then indulge yourself at hundreds of downtown stores, including Westlake Center and Pacific Place shopping malls. Explore the local waterways on an Argosy Cruise or on any of the major cruise lines. Click on the Packages tab for some great options to help you see it all!The Crowne Plaza Hotel - Seattle also puts you in the heart of the city s amazing arts scene, including the beautiful 5th Avenue and Paramount Theatres, Seattle Art Museum, and Benaroya Hall. The Space Needle stands just minutes away, casting its long shadow over Key Arena, the Pacific Science Center, the Experience Music Project and McCaw Hall, home of the Seattle Opera and the Pacific Northwest Ballet. Plus, the Crowne Plaza Hotel - Seattle is just four miles from the University of Washington with its Meany Hall and Husky Stadium. ... more   less 
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Also Known As:
Crowne Plaza Seattle Downtown Area Hotel Seattle
Seattle Crowne Plaza

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