My husband and I enjoy staying here when we visit Seattle. Hotel is situated where everything to see is a short walk.

Staff is always friendly; formal but not stuffy. For all the times we have stayed, we have never had a complaint. Any requests promptly answered. Rooms have great decor and are always nice and clean.

The welcoming lobby area has allowed us to meet with some very interesting people from around the world.

By reading all the reviews we thought this would be a great alternative for this Christmas. My dad had just passed away and we needed to get mom out of the house as she could not bear having us all there that morning. We made our reservations together; reserving 3 Premier Rooms (although we had to cancel one room 5 days before Xmas as a family member was unable to make it to Seattle due to work). In our reservations we emphasized the need to be on 1 floor together; I called before we arrived and again spoke to them upon check in to make sure we'd be together.
We arrived and had valet take our car. We were not allowed to use a luggage cart but only the services of the bell captain, which was fine. Except for the fact that our possessions, including a large box of wrapped gifts, was rolled around the corner out of sight from the front desk and placed near the elevators & left unattended until "Colin could get to it". One of our party sat in the lobby and watched as person after person passed, paused, looked around and looked at the things on the unattended cart. Glad we left someone there until someone could bring it up!
Upon check in, I again inquired about making sure we'd have adjoining rooms or at least close rooms for our family. I was assured that rooms had been blocked off for this. They then informed us we had been "upgraded" to a suite. Nice! Wait! What about our family members? Yes, they had been upgraded also and were near us on the same floor. My sister and mother arrived and I kept looking for them and didn't see them get off the elevator. No wonder. They were on a different floor. They asked to move and were told "no". They also discovered that their room had not been cleaned thoroughly, a robe was missing and someone had helped themselves to quite a bit of the minibar. Nope. Not going to move them. Now this really defeated what we were trying to do here-have some family closeness after my dad's death.
Our room also had not been cleaned fully and we also were missing minibar items. Our "upgrades" started to feel like a downgrade. My mom was upset, can't walk well and there we were having to schlep things from floor to floor to be "together". The explanation from downstairs was that there was a housekeeping issue with the original room they had set aside for my mom & sister. Yet, we watched several people check in on that floor well after my sister and mom arrived. I know for a fact the rooms are the same as the one we were in.
I did try and explain the situation as nicely & quietly as possible to the front desk away from other guests. The response? "Sorry. So, what else do you expect me to do about it?" Well, at over $200 a night I didn't expect my possessions to be left unattended, my family to be scattered on different floors, uncleaned rooms & a difficult front desk staff.
To add insult to injury, on Christmas morning we went downstairs at 9:30 to get coffee and tea only to discover that their complimentary tea and coffee service had been removed early that day. Add another $25 just to get coffee and tea.
Ok, upon checkout I spoke to someone again about what had happened and again was told "Gee, sorry." We REALLY went through quite a bit setting this up. Double, triple, quadruple checked on making sure our rooms would be together. What I didn't expect to have to deal with, especially after reading such glowing reviews, was the staff basically saying "So? Whatever..." Whether they were not happy working a holiday, or were just unhappy in general I do not know. But the last thing I expected to have to do was spend close to $500 for THAT experience AND have to try and explain to my mom after everything that had happened why we couldn't be closer.
Should I even mention having valet parking bring my car around, NOT giving me my keys, leaving us in the pouring rain for 20 minutes while he ran off to get another car? Guess not. What would be the point?

The Hotel Monaco in Seattle is a wonderful place to stay. The decor is lovely and whimsical, the staff unfailingly helpful and polite, and the Sazerac Restaurant has terrific food in a warm, hospitable setting. So many thoughtful touches and a great location make this a superb place to stay in downtown Seattle. Don't miss a visit to the Seattle public library across the street as well as the usual tourist sites. You can walk to two or three Link light rail stations. We will definitely be back!

We can't overemphasize the terrific service and comfort of this hotel. They clearly make their guests' positive experience a priority, right from the reservation process to check-out.
Everyone there, including the people on the front desk, the cleaning staff, the valets, etc, work very hard to make this hotel feel like home. The hotel has been renovated since our last stay a year ago and they have created a colourful, funky decor throughout, including the rooms and public areas. It's great! One thing to note is the cleanliness of this hotel - it is spotless. The beds and linens are of top-notch quality. We negotiated a very fair rate for our stay. There is a lot of competition in Seattle, and the Monaco always offers a fair rate, plus some unexpected bonuses. The staff at the adjoining restaurant Sazerac go out of their way to ensure a great dining experience. And their well-trained chefs love to talk about their new sumptuous inventions! One personal note: After returning late one evening, we asked the maitre d' at Sazerac if we might have some tea in the hotel lounge. He happily brought it to us, with some freshly-made cookies, all compliments of the hotel. These little things, as well as the above notes, that will ensure our return to the Monaco.