We recently visited Skagway via a cruise with a group of 12 people, and I coordinated this excursion as an alternative to the cruise ship offerings. Michele was patient and friendly while I worked through "herding the cats" of our group into a decision, providing me with prompt answers to my questions during the process of booking. Ultimately, all 12 decided to go, and we chose the Emerald Lake excursion.
Tom picked my wife and I up right off the boat early in the morning, accomodating the two of us as we chose to ride the WPYR train to Fraser. He took us to the depot, made sure we got our tickets, and saw us to our train car. He even provided us with a short tour of town on the way there. Once we were settled, he went back and got the rest of our group and escorted them to Fraser, stopping to show them waterfalls and wildlife along the way. From there we joined up and headed to Caribou Crossing and Carcross. Tom was friendly, patient, very informative, and an excellent host. He spent much more time than he needed to with us, and it was greatly appreciated by eveyone.
The members of our group were still thanking me for organizing the trip days later, but Tom and Michele deserve all the credit. They run a first class operation, and I can't recommend them highly enough.