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“Better than the typical Extended Stay - By FAR!” 4 of 5 stars
Review of Extended Stay America - Atlanta - Kennesaw Town Center

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Extended Stay America - Atlanta - Kennesaw Town Center
2.5 of 5 Hotel   |   3000 George Busbee Parkway, Kennesaw, GA 30144   |  
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Ranked #18 of 30 Hotels in Kennesaw
Kennesaw, Georgia, USA
1 review
1 helpful vote 1 helpful vote
“Better than the typical Extended Stay - By FAR!”
4 of 5 stars Reviewed May 7, 2013

I travel a lot for work and based on previous experience was a little hesitant about staying in an extended stay for a week with the family and dog while we re-located to Atlanta. The first thing that caught my eye was the reviews of this extended stay and the direct response to each review by management...great first impression that management took an active interest in customers and customer opinion....and the impression carried through during my entire stay.

From check-in to check-out, the entire family (and dog alike) were treated like distinguished guests and remembered each time we passed by the front desk. From the lobby to the room, everything was clean and well kept-up. Appliances, fixtures, everything was functional and either new or at least fresh.

The room was a typical extended stay room, with refrigerator, microwave, stovetop, sink, etc. The beds were a little on the small side but managable and most important clean! As a business traveller, it would have been more than perfect. As a family of four + a dog, it was a little cramped, and could have used a few more kid-friendly television channels, but I get the demographic ESA is serving so it was expected.

Honestly, bang-up job on this hotel guys! You've renewed my opinion of extended stay-type hotels and I hope others in your chain and hotel type follow suit.

And-- many thanks to Owen at the front desk. Top notch customer service, without fail!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, May 9, 2013
The team and I appreciate your wonderful remarks. I'm thrilled that you and your family enjoyed your stay and that we were able to have a positive impact on your view of Extended Stay Hotels.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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54 reviews from our community

Traveler rating
    17
    19
    9
    3
    6
See reviews for
7
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 26, 2013

I have stayed at this location four separate times for three weeks at a time spanning from Dec. 2012 to Apr. 2013.

The staff members are extremely friendly and are always available to assist your needs. I do not have experience with the cleaning staff since I have a pet, and pet policy states they have to be caged on your cleaning day (which I canceled since it would be impossible for my cat to stay in a cage while I am at work). You are able to take out your own trash and exchange dirty towels and bedsheets for new ones at the front desk, so this worked out well for me.

I have stayed in 4 different rooms (3 on the top floor, 1 on the ground floor). You will always get a different scent each time (smokey, oriental, etc.). I recommend bringing Glade plug-ins. I would also recommend the first floor, since more reasonable people stay on that floor (no parties/not as loud).

The beds are comfortable for hotel, and they provide about 40 channels on TV, with free Showtime.

The kitchen is on the small side. You have one large stove-top burner and one small stove-top burner, which is sufficient enough for most meals. The counters are a bit on the small side, but just large enough.

The reason this review gets four starts is the awful internet. Good luck getting on your work's VPN at reasonable speeds. I tested the bandwith consistently on SpeedTest.net, and the free wi-fi runs at about 0.75 Mbps. Extended Stay uses Guest-tek to manage their bankdwith distribution, so you can pay $30/month, $15/week, or $3/day to upgrade to 2.5 Mbps bandwith, which still is not all that stellar. If you do not need the internet, then disregard.

The location is good; there is a mall about a mile away, and lots of restaurants in the area that are a short drive away, or even walkable. Tough to make a left turn out of the hotel, though. I recommend going up towards Chastain Rd. if you need to get on I-75 or I-575 during heavy traffic.

As a warning, check if there are any concerts at the Fifth Third Bank Stadium (next to hotel). If there is, do not stay. It shakes the whole building and you will be angry.

Overall, it was a good extended stay hotel. I wish I could stay at Homewood Suites, but that is way too expensive, even for a company to pay for. The Extended Stay is a good alternative, and I would stay again given there is no concert nearby.

Room Tip: Bottom Floor!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, April 30, 2013
Paul - I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the hotel and staff; however, we apologize that you experienced some noise disturbances when a concert is held at the stadium nearby. Still, it is so rewarding to read that you would return and have a multitude of times!

We continually work to improve our hotel, so I really appreciate you providing us with your feedback especially on the internet so that we may hope to improve upon that service in the future. I invite you to contact me, at carrington@extendedstay.com, if you have any additional comments. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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Carmel, IN
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 30, 2013

We only stayed overnight, and I wasn't expecting much. The positives: Great location in Town Center area, everything nearby, very comfortable bed--possibly foam, but a queen would have been an improvement over the double. The decor-very updated colors and bedding. Room was very clean. The front desk people were very friendly and check in and out was quick and efficient. Did not experience any odor. We were given a handicapped room on the main floor, not requested but was fine. Negatives: no vanity in bathrm, no hook on wall or door in bathroom.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, March 31, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a home away from home for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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Phoenix
Top Contributor
322 reviews 322 reviews
152 hotel reviews
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed March 29, 2013

Pros: All Extended Stay Americas and Studio + Suites are becoming ESA using a bright green and brown color combo ~ which I love. These hotels offer basic kitchens for longer staying guests. Since we travel for our jobs I seek these out when working in area for a week or more. I travel with a portable kitchen anyway, so have some of my own kitchen supplies.

This location is just off I-75 & Chastain Road (LOTS of shopping & restaurants) 3-7 minutes north of the I-575 split and I-285. Is right next to the college also. Whole Foods is <7 miles away and Papi's Cuban Restaurant was a fun discovery on Chastain.

Cons: beds are hard (NOT pillow-top) and linens are cheap polyester. Kitchen lacks basic tools (large mixing bowl, cooking spoon, dishwashing liquid); bathrooms are given a basic~nothing more~ cleaning; NO business center or a way to print 1 file if needed.

We have used other ESA locations that offered the kitchen basics mentioned above & missing here plus cotton linens. This location was OK, but with so many other choices, we'd probably look for another brand next time we are working in the area.

Room Tip: 3 floor bldg, 1 SLOW elevator near front entrance. Smokers stand at the front entrance late into the...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

We stayed for a month during some remodeling of our bathrooms. We did experience the "filthy and horrible smoke odor" from Jenn C's review. After complaining a couple of times they moved us to a different room and we had no more problems. The property was in pretty good repair, clean, and reasonably priced for all that we got. Overall, Lorna and Owen both worked very hard to provide a very friendly and accommodating atmosphere. We were a little sad when it was time to leave.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, February 26, 2013
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we designate certain rooms for smokers and the rest for non-smokers. Guests who request non-smoking rooms should always be placed in an available non-smoking room. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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North Carolina
1 review
4 of 5 stars Reviewed February 23, 2013

While relocating to Kennesaw, Georgia I needed a place to stay until my new place was ready. I selected Extended Stay because of the proximity to I-75, the shops and eating places nearby, within walking distance and the mall that was nearly 2 blocks away.

The staff was VERY friendly and the rooms were very clean. I would recommend this hotel to anyone who is traveling through Kennesaw, Georgia.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, February 25, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Additional Information about Extended Stay America - Atlanta - Kennesaw Town Center

Address: 3000 George Busbee Parkway, Kennesaw, GA 30144
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #18 of 30 Hotels in Kennesaw
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Kennesaw Town Center 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Kennesaw
Kennesaw Extended Stay

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