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“Filthy and horrible smoke odor” 1 of 5 stars
Review of Extended Stay America - Atlanta - Kennesaw Town Center

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Extended Stay America - Atlanta - Kennesaw Town Center
2.5 of 5 Hotel   |   3000 George Busbee Parkway, Kennesaw, GA 30144   |  
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Ranked #16 of 30 Hotels in Kennesaw
Imlay City, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Filthy and horrible smoke odor”
1 of 5 stars Reviewed February 18, 2013

Experienced a horrible night at this hotel.

Booked a 2 bed non smoking and was given a smoke filled 1 bed unit for our family of 5.

Complained and was told it was the last room left. After complaining more and was told the other open rooms were reserved for guests who paid more than we did.

The kids had to sleep on the floor.

Floors in stairway were filthy. Look like they haven't been swept in a month.

We opened windows and cranked heat to 80 and slept that way all night.

Never staying with this company again!!!

Room Tip: Avoid at all costs
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, February 19, 2013
Thank you for your recent review of your stay. The situation you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing our reservation and maintenance procedures with our staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    15
    17
    6
    3
    3
See reviews for
6
7
7
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed November 30, 2012

It is a great pleasure staying at Extended stay at Kennesaw were you have clean rooms and were the Manager and staff makes you feel welcome and were they will do everything they can do to make you feel at home.
I have been working in the Atlanta area since 2004 and have been staying at different motels trying to find a clean , safe place to stay close to work at a reasonable price. My stays can last up to a year.
I found the Extended Stay at Kennesaw 14 miles from my work , but it is well worth the drive .
Thank God I don't have to look any more for a place to stay when I am in the Atlanta area working.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, December 3, 2012
"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Atlanta - Kennesaw. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
5 of 5 stars Reviewed November 8, 2012

The king size bed was just great. The TV and the internet was on time. The toaster and the coffee maker was just great. I really enjoyed the laundry room.it was very convenient. The refergerator and the stove also enabled me to feel like I was at home. And I really enjoyed my stay at Extended Stay America- Atlanta- Kennesaw Town Center, 3000 George Busbee Parkway, Kennesaw, Ga. 30144.

Room Tip: I love the first floor for convenience.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, November 19, 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Atlanta - Kennesaw. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2012

1st time staying at this hotel with this franchise. We stayed at the hotel for 2 nights renting out 2 rooms during the Labor Day weekend. The entrance, lobby, hallways and rooms had the typical smell of an older hotel. However, the property looked new from the outside and inside. The two rooms we rented were very well clean and spacious with sturdy and well maintained furniture. The only two issues we found were the toaster in 1 room did not work correctly and the light bulbs for two of the lamps in the other room needed to be replaced...these are minor issues. They were not replaced during our stay only because we intentionally left the 'DO NOT DISTURB' sign. The desk clerks were very professional and quickly processed our check-in and check-out. Also, the walls and doors do an excellent job of keeping the noise out. In addition, the price was perfect.

Overall, this is a highly recommended hotel to choose if you plan to visit downtown Atlanta or surrounding area. Clean, quiet, comfortable.

Room Tip: Rooms don't include shampoo and dishwasher soap. However, you can ask for these items at the fro...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, September 7, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed August 28, 2012

Six-month contract from 3/5/12 - 8/24/12. Live near Charlotte, NC. Home each weekend. Paid weekly rate which worked out to $20 to leave stuff in room over weekend. Well worth it. Very friendly, helpful, courteous staff. Sustained an injury and surgery while playing sports and was on crutches during 7 weeks of stay. Front desk offered unsolicited help with groceries. Kim, housekeeping, helped each week with luggage. Even called Lorna the manager one day to ask that she go into my room and put an ice pack in the freezer that I had forgotten for my therapy. Very clean. No harsh chemicals used in cleaning or masking odors. Very fresh linens.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, August 30, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel and for recognizing the efforts of our staff, especially Kim and Lorna. We strive to provide a "home away from home", or a place where someone like yourself can feel comfortable recupperating. It is so rewarding to know we were able to provide this for you and hope you are healing nicely, soon to be back on your feet!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennesaw, Georgia
1 review
5 of 5 stars Reviewed August 23, 2012

I've had a great experience and stay here.I've been coming and going from North Carolina to work in Kennesaw for the last three years;and I've made this hotel my home away from home. It would be great if a common sitting area would be provided for guests like me who have friends and family visiting, considering that I am staying on a long term basis.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, August 24, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
4 of 5 stars Reviewed July 13, 2012

I hope to help anyone else trying to decide where to stay in this area like I was. This property is definitely a good option for anyone looking for a convenient, clean, economical suite in a great safe and clean town/exit. I was worried because I had not stayed at an extended stay before and wanted to find an economical option for our week stay for a baseball tournament. This location is at a great location, near two interstates for easy access and great malls, restaurants, etc. That was my first relief as I didn't know the area at all heading from Florida. I've stayed at many hotels for travel ball and spend much more than my $46.99 a night rate I had here. I was most weary of the area/safety and I couldn't have been more pleased. The room itself was on the third floor and was one of the quietiest I've ever stayed in, which is a big plus for me. I've stayed in Homewood Suites in Ft. Myers to the the tune of $100+ a night with constant flushing noised down mybedroom wall 24/7. The air was cold, the room was clean and adequate, and the kitchenette was a huge plus for a week's stay. The laundry room was large and in working condition, which is more than I can say for some of the more expensive hotels that I've stayed in. There is no breakfast which is not a huge priority for us as we never make the timeframe usual hotels offer it and usually have to go pick up something anyway. There is not a pool (except the one at the sister hotel you can use) which is not something baseball players need in the middle of a tournament anyway. There is not daily housekeeping which frankly I am glad about. It saves the daily knocking on the door "housekeeping and the daily tip (another savings). When we needed new towels we just switched them out at the front desk. Then after five days we were scheduled for a full housekeeping, which was sufficient. We had an issue with our refrigerator and the staff was more than diligent in getting it switched out and even asked if we wanted a new room until the weekend was over and the repairman was there. The front desk staff was exceptionally helpful all through the process from booking the room to checking out. The best part of the entire process was we were quickly refunded the balance of the days we didn't need to stay there. The hotel was well-kept and quiet as promised. The only improvement to our room could be a ventilation in the bathroom and a larger TV and a bit softer mattress, but remember for $46.99 (half of what I normally spend) I was exceptionally pleased. They will get my business again.

Room Tip: 333 Third floor facing back of hotel
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review, July 19, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Atlanta - Kennesaw. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Atlanta - Kennesaw Town Center

Address: 3000 George Busbee Parkway, Kennesaw, GA 30144
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#3 Best Value Hotel in Kennesaw
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Kennesaw Town Center 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Kennesaw
Kennesaw Extended Stay

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