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“Consistently good service and comfortable rooms” 4 of 5 stars
Review of Residence Inn Atlanta Kennesaw/Town Center

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Residence Inn Atlanta Kennesaw/Town Center
3.0 of 5 Hotel   |   3443 George Busbee Drive, NW, Kennesaw, GA 30144   |  
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Ranked #6 of 30 Hotels in Kennesaw
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Consistently good service and comfortable rooms”
4 of 5 stars Reviewed April 18, 2013

Years ago(about a decade) I lived in this area and discovered this hotel then and have used it ever since as a stop while driving from Ohio to Fl to visit family. I will route us through this area because I know the hotel and the fantastic restaurants surrounding it. The pool is wonderful too and has never been busy when we have stayed!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David T, General Manager at Residence Inn Atlanta Kennesaw/Town Center, responded to this review, May 14, 2013
Thank you for your kind comments about our hotel and for being a consistently loyal guest! We look forward to serving you again the next time your travel plans take you to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    39
    30
    11
    1
    0
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35
15
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Chicago, IL
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 1, 2013

I was heading back home at the end of our Springbreak vacation. Traffic was bad on I-75, so we pulled off. We needed 2 rooms. Staff was very accommodating and without asking managed to get us rooms next to each other. The room was comfortable and very clean. The full breakfast is always great. I always try to stay in a Marriott hotel when I am traveling on the road. Their service and rooms are the best.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 11, 2013

Hi. We had good experiences at this property in the past, but this time we felt it was no longer our best choice when passing through the Atlanta area. The front desk folks were nice and helpful in trying to place us in a first floor room at our request, but put us in one right next to the elevator and it was quite noisy right by the bed. Also, the wireless internet was not working in that room for some reason. They found us another room, but we then had to pack all our stuff up and move it across a courtyard and that room was going to have the water off while repairs were made the next morning. That was just a symptom of the fact that I think that this property is aging a bit and needs some refurbishment. The TV did not work in the bedroom in the second room, but we were able to fix that with some connection tightening, but other things were not working quite right either, and little things were not done like lightbulbs not replaced, etc. The reception at night was also very little and not worth bothering with as it was just a little bit of not restocked tired looking lunchmeat and cheese cubes and crackers and a few cookies. We are used to having beer and wine available at these Residence Inn receptions, but they were not out or offered with any signs. We asked about it and were told that they had it on request (and how would first time guests know to do so?) for a nominal fee. Imagine local laws might have required that, but they could at least have had signs offering them. We stayed at the Hampton Inn also on that trip passing through Kennesaw to and from Florida and that was a better place and I have written a review to that effect.

Room Tip: Stay away from the elevators on the first floor as a pump on it is quite noisy and the beds have the...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David T, General Manager at Residence Inn Atlanta Kennesaw/Town Center, responded to this review, May 14, 2013
Thank you for your comments about our hotel. I do apologize that you were assigned a room adjacent to an elevator. In the future, may I suggest that, when making your reservation, request a room away from the elevator? I can assure you that we look at each special request on reservations and make every effort to accommodate them.

The second item you mentioned was the lack of beer and wine at our evening social hour. You are correct: local liquor laws do prohibit our ability to provide these on a complimentary basis, as you have experienced in most other Residence Inn by Marriott hotels. We do, however, provide beer and wine for a nominal fee. All the proceeds from these sales are donated to Children’s Miracle Network. We do have signage about, indicating that this is our process. Based upon your comments, it seems I should take another look, to ensure that we do announce the availability of beer and wine and what we do with the money we collect.

I do appreciate your taking the time to provide us your feedback. Let us know when you’re passing through again. We’ll do our best to keep you away from the elevator and to give you the opportunity to assist in our fundraising for Children’s Miracle Network!
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Wyandotte, Michigan
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 8, 2013

We were so happy with our accomodations on our way to S Florida, that we made reservations to stay on our way back North. We booked online for an excellent price. The property has been recently redecorated and is contemporary & comfortable. Within walking distance of several restaurant choices in a very nice neighborhood. Breakfast is included and gives plenty of choices to start your day. We will definitely recommend this hotel and use it again when traveling South.

Room Tip: Rooms toward back of property are quiet Pet walking area provided
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveling
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 27, 2013

I have stayed at several properties near KSU and this is by far the best. The hotel has recently been remodeled. There is new carpeting and other visable upgrades. One important critera for me is internet. Here internet is free and the signal is strong, however, it was slower than I usually find when traveling. Low bandwidth is my only complaint. Workout room is small, but clean and equipment works well. Machines have individual tv screens. Breakfast is included and the buffet is better than many such comprable breakfast buffets. Staff is friendly and professional.

I will stay here when I am next back in the area.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 25, 2012

This motel is handy to 75 and yet a bit off for quiet and still close to restaurants,etc. It seemed clean with upgrades in furnishings since we had stayed there before and all the standard things we like at Residence Inns like a full hot breakfast and weeknight light meals and full kitchens with still full service in the rooms and windows that open and real furnaces and ac units with thermostats- not under window units, This one also had a very competitive price for the area (less than the Comfort Suites we stayed in 2 weeks before that did not offer as much to our liking, although one of the best of that chain.) This Residence Inn lacks some of the niceties that we like in others of its chain like real plates and silverware at breakfast, complementary local newspapers,indoor pools, and elevators, (so called ahead that day and asked for a first floor unit close to an outside door and a very friendly front desk lady was quick to block us into one). So this Inn served well for us for a short stay and we will likely make it our stop for our frequent trips through the area as long as it remains priced competitively.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

Clean, attractive, comfortable, and very accommodating. We had a working group using the conference room and the staff was helpful. Breakfast was well done. This was my second stay here, and it was consistent with the first. Location is both quiet and convenient.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Atlanta Kennesaw/Town Center

Address: 3443 George Busbee Drive, NW, Kennesaw, GA 30144
Location: United States > Georgia > Kennesaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Kennesaw
#6 Family Hotel in Kennesaw
#8 Business Hotel in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Atlanta Kennesaw/Town Center 3*
Number of rooms: 120
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Also Known As:
Residence Inn Atlanta Kennesaw/Town Hotel Kennesaw
Residence Inn Kennesaw
Kennesaw Residence Inn

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