booked on line for a 1 night stay. Was too tired to look for another place. The gentleman at the front desk was very friendly. The lobby stinks. Room has an overwhelming smell. The room has a musty smell & couldn't breathe. We had to sleep with the window open even though it was below 30 degrees outside (mid-Feb) just so we could breathe. We still coudn't breathe right even with the fan on.
Stay away unless you are on a tight budget, or just way too tired to go up the street. We stayed up all night. The sheets,, pillows etc have a heavy chemical smell. Itchy too...
They told me they didn't have cleaners for the weekend so I didn't have any choice as the re...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent stay at Studio Plus Atlanta - Kennesaw. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.