Do not even THINK about checking in late! After looking, looking and looking up and down Busbee, we called the hotel and spoke with someone (we thought the front desk employee) with a VERY thick, difficult to understand accent only to discover the hotel was on Busbee. One Busbee turns off the other Busbee, there was road construction at the intersection and evidently the sign was down. Anyway, pay attention to Drive and Parkway. It was about 10:00 when we arrived (I have to go every week to the Fibro & Fatigue Clinic for IV infusions so not in any hurry to arrive) and the entrance was only a glass door. We made it through the first glass door and had to be let in the second one by some kids sitting in the "lobby", and I use that term loosely, watching TV. There was no desk. Just a couple of couches, a small TV and a glass window with the blinds shut. The kids told us the guy was behind the glass window that would check us in. I banged on the door and window with no success. I could tell someone was watching television in the room because I could see it flickering through the blinds. While I continued to bang and yell, the lady I was with went down the hallway and heard someone in the Housekeeping room. She opened the door and asked how we check in. It was the lady from the phone with the thick accent. Meanwhile I had decided to call the hotel back since I was in the lobby!!! The maid came walking back into the lobby answering her phone to talk to me!!! She had one name written down on a blank piece of paper and asked if it were me...of course it was not. She goes back in her Housekeeping room for a minute then comes out and asks if I have a confirmation number. I still had the confirmation from Hotels.com on my blackberry and gave her that number. She did not find it in her records. Then she takes me back out between the glass doors and points to the lock boxes and asks me if one has my name (she could not pronounce my name). Of course, they did not. We went back in and she tells us to wait just a minute...goes back in her Housekeeping room. My friend and I sit in the hallway on the rolling luggage rack and wait for her, finally we call Hotels.com. They transfer us around for more than 40 minutes. No one will try to help...they just say "Oh, you need to speak to "insert dept of your choice" and transfer us before we can stop them. I guess we got quiet after giving up on Hotels.com and were sitting in the hallway exhausted when the housekeeper came back out. She looked surprised. I think she thought we were gone. She says, "no can help. no one here to help until morning". By then we had been there over an hour and just said FORGET IT!!! We went down the road to the Holiday Inn Express, checked in in 5 minutes with very friendly employees at a DESK and were in bed 5 minutes after that. Pay the extra money and GO SOMEWHERE ELSE. Oh, we also got a chance to look around while we sat in the hallway...GROSS!!! I think I am glad I did not get a room...I don't think the housekeeper knew how to clean or help guests!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.