“Great stay but witnessed rudeness from a front desk guy and some health concerns.”
Here is why I graded the way I did.
Service- in general, the staff is extremely friendly. I spoke with the manager personally and he is a great guy. Ted is AMAZINGLY friendly and helpful. He brights up my day. He deserves a raise. There is a shorter Hispanic girl that works at the front desk and she is a doll. Not knowing how long I was going to stay there, we renewed our time daily. Checking in and checking out are very efficient.
HOWEVER!!!..............there is a black guy in glasses that works there and he is complete a hole. I've seen him hang up on a customer once and then they called back and he hung up again. Even if the customer was hard to deal with, how about taking the higher road? If he had used better customer service skills, he might have solved the problem more efficiently. Hard not to associate him with the hotel because when he is on the clock, he represents the hotel. A couple of times I renewed, he just didn't seem too happy to see me and I've seen him like that with other customers too.
Without that guy, I give them 10 out of 5 (it was that good), but that guy brought the average down to a three, sorry. Hanging up on a customer is not acceptable. I'm confident they will take care of this problem and their average on this category will go back up.
Value- this hotel is great because they are very pet friendly. Other hotels charge a ridiculous amount to have a pet over.. Best priced hotel we found. However there is no continental breakfast, and no swimming pools (which I never use in hotels to begin with). Great hotel if you have pets and for travelers. Because I live in the area, I won't be staying there again, but I would for a few more nights again in the middle of a potential changing of places.
Sleep Quality- I slept great!
Cleanliness- the rooms themselves were very clean. If there was a way to better divide the non smoking rooms from the smoking rooms. I am a non smoker but the rooms surrounding me were smokers, I was using my inhaler three times a day (I hadn't needed it for a long time before that). In my honest opinion, all hotels should be smoke free zones like restaurants these days. The house maids and the workers do a great job in keeping the rooms neat and clean. The smoking thing needs to be addressed.
Location- perfect location. It's very close to restaurants, the Town Center Mall, and very close to I-75. Kennesaw itself is a relatively safe city. Roberts Ct. turns into Busbee Parkway which is a main road that is connected to different major roads so I didn't even need to turn on Barrett Parkway. It's also right next to an auto shop.
Rooms- I slept great in the beds. The beds are great. I LOVE the shower pressure! Best shower pressure I ever experienced. I would make more soap and shampoo available (even though in the latter part we got plenty of refills). The towels are kind of small. Either the AC would be extremely cold or the room was extremely hot. The AC unit itself was very loud. Hard to find power outlets. There was no alarm clock in the room we stayed at. I will agree with other reviewers about the tv image looking like the 60's but I hardly watch tv these days (to be fair to the reviewers, the main website does show a picture of a flat screen). Great internet speed.
Make sure you find a non smoking room clear from smoking rooms and if you smoke, you should seriousl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.