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“remodeled hotel, but still some stagnant smells” 3 of 5 stars
Review of Holiday Inn Express Atlanta-Kennesaw

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Holiday Inn Express Atlanta-Kennesaw
2.5 of 5 Hotel   |   2485 George Busbee Parkway, Kennesaw, GA 30144   |  
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Ranked #9 of 30 hotels in Kennesaw
Chattanooga, TN
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“remodeled hotel, but still some stagnant smells”
3 of 5 stars Reviewed September 2, 2012

This hotel was a stop over for us ont he way home. The hotel staff was nice enough and our request to be on the side away from the interestate was granted. The room decor was acceptable, but the smell was not very inviting. It was musty and quite frankly, I suspect it was a remodeled smoking room. The breakfast the next morning is what you would expect and the attendant was friendly.

Room Tip: request a room onthe side away from interstate to decrease outside noise.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta-Kennesaw, responded to this review, September 27, 2012
Dear matpat9499,

Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding our staff.

However, I would like to offer a sincere apology regarding the musty smell in the room. We will address these points and assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

74 people have reviewed this hotel

Traveler rating
    37
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    9
    4
    1
See reviews for
26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Dayton, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2012

I had to spend one night in Georgia before heading back to Ohio. I picked the Holiday Inn Express in Kennesaw for driving convenience because it was located right off I-75. I did not have to brave Atlanta traffic. I was pleasantly surpised to find it located among a variety of eateries, several strip malls and a sizable shopping center. The staff was pleasant and the rooms were comfortable. But the big sell for me ended up being the prime local. I have two negatives. The room offered a microwave, but did not have a convenient outlet to plug it in. A towel from a previous guest was left hanging on the back of the bathroom door.

Room Tip: Had a room on the sixth floor. The view was great
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, Tennessee
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 26, 2012

From the arrival to the check out the level of customer service this facility provided was definitely refreshing. Upon check I asked what time check-out was and she stated that although it was 12 if I needed a later checkout until 2 they could accommodate. WOW, offering accommodations versus having to ask. I havent had that in quite sometime.
This hotel has also set up a managers reception during the week with adult beverages and snacks. Kudos for this, but they truly need to think about the location. The room used was extremely small and hard to manuever through.
I strongly recommend this location for the ease of getting in and out of Atlanta, but having the conviences of lots of restaurants,etc around the location.

Room Tip: In the summer make sure you adjust the AC to High and turn down the temp, especially on the 6th floo...
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed July 23, 2012

Flew a friend here to be with his father in hospice. Just wanted to stay near airport. FBO staff recommended HIE. Staff answered all questions and were very pleasant. Room was nice, clean and comfortable

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 23, 2012

Our stay here was for our anniversary. We are local, and chose this hotel based on the other reviews (we have a large number of hotels to choose from within a 10 mile radius). On the plus side, the renovations are great. We were greeted with a check-in bag that included bottled water, an apple, and a cookie. The room was very tastefully done. The evening front desk staff was friendly and efficient, and the room was clean. Breakfast was acceptable.

On the negative side, our bed was very uncomfortable - marked sway in the middle - and noise from the highway a real problem. This hotel is next to Interstate 75. When we booked it I thought it was about 1/4 mile away from the highway. When we arrived and realized my mistake, and that we were in a room on the backside of the hotel (by the highway) I went to the front desk and asked about the highway noise. The kind ladies behind the counter assured me they had never had any issues at all with guests and the highway noise.

I have 4 kids - not a light sleeper! - but was repeatedly awakened by down-shifting 18 wheelers, once by a police siren, and another time by racing motorcycles. Although the room A/C unit did a good job of masking the constant highway buzz, it couldn't compete with more intrusive sounds. Looking forward to a good nights' sleep - much less sleeping in on a Saturday morning - turned out to be an impossibility. I woke up very tired and frustrated.

The road noise, coupled with the uncomfortable bed made the overall experience disappointing. My husband, who has back issues, was pretty cranky about giving up our lovely bed just a few miles away and paying $135 for less than romantic conditions.

We told the attendant behind the counter the next morning about our experience and she assured us (in an abrupt and barely concealed really-don't-have-time-for-this attitude) that the mattress would be addressed.

Room Tip: Bring ear plugs and request a room on the east/front side of the building to help with highway noise...
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  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Guest Relations Manager at Holiday Inn Express Atlanta-Kennesaw, responded to this review, November 12, 2012
Thank you for taking time out of your busy schedule to let us know about your stay. I must say I am disappointed in your discomfort while trying to get a good night's rest. Being centrally located as we are, the freeway can disturb guests from time to time. I would like to announce we are in the process of replacing all of our beds throughout the entire hotel. This will complete our full renovation!

W invite you and your husband to give us another try in the near future, whether it be for your anniversary or not. Once again thank you for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson, Georgia
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 16, 2012

I stayed overnight for a shopping trip with friends. The room was very clean and spacious and the manager and staff were very helpful. The hotel is located near a mall and other shopping areas. I will definitely stay there again.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2012

I highly recommend the Kennesaw Holiday Inn at Town Center just off I-75! It is exceptionally clean, staff is friendly and helpful, beds are super comfortable, and it's easily accessible to lots of shopping and good restaurants. I plan on returning every time I'm in the Atlanta area....no need to look any further for accomodations!!!

Room Tip: I don't think you could find a bad choice in rooms!
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Atlanta-Kennesaw

Address: 2485 George Busbee Parkway, Kennesaw, GA 30144
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Atlanta-Kennesaw 2.5*
Official Description (provided by the hotel):
Experience the best in service and comfort that Kennesaw and Cobb County have to offer at the Holiday Inn Express Kennesaw hotel.You ll enjoy the complimentary Express Start breakfast featuring the robust Smart Roast coffee and fresh, warm cinnamon buns. The spacious guest rooms include coffee makers, irons and ironing boards, hair dryers, free local phone calls, and complimentary high-speed Internet access. With a location convenient to Barrett Park, Chastain Meadows, West Oaks, and Town Park office communities, you re mere minutes away from the many business destinations and offices that now occupy this fast growing section of northwest Atlanta. The Holiday Inn Express Kennesaw Hotel is also just minutes away from White Water Park and American Adventures, as well as Kennesaw Mountain Battlefield. You ll appreciate the variety of dining options available to you, with more than 65 restaurants, ranging from fast food to fine dining within one mile of the hotel, including more than a dozen within walking distance. For the health-conscious we offer complimentary access to Gold's Gym (only 1/2 mi.), a full service health club. With a level of service and comfort that s sure to exceed your expectations, you ll see why the Holiday Inn Express Kennesaw Hotel is the right choice for all of your hotel needs. ... more   less 
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Also Known As:
Holiday Inn Express Atlanta-Kennesaw Hotel Kennesaw
Holiday Inn Kennesaw
Holiday Inn Express Kennesaw
Kennesaw Holiday Inn

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