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“Polite Staff-Great Room-No Complaints” 4 of 5 stars
Review of Hilton Garden Inn Atlanta NW / Kennesaw Town Center

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Hilton Garden Inn Atlanta NW / Kennesaw Town Center
3.0 of 5 Hotel   |   895 Cobb Place Boulevard, Kennesaw, GA 30144   |  
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Ranked #3 of 30 Hotels in Kennesaw
Santa Fe, NM
Top Contributor
55 reviews 55 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
93 helpful votes 93 helpful votes
“Polite Staff-Great Room-No Complaints”
4 of 5 stars Reviewed September 4, 2013

I finished my day and was greeted by friendly staff. My room was a good size. Very clean. Nice work desk. Food was adequate in the morning for breakfast. Nothing to complain about.
Restaurants are walking distance.

Room Tip: 402 is a nice quite room
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, October 18, 2013
Thank you for your great response and review. If there is anything we can do to make future stays as nice or better please do not hesitate to let me know. I can be reached at 678-460-3994. Thanks again and we hope to see you soon!

Sincerely,

Matt Barlow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

238 reviews from our community

Traveler rating
    140
    61
    27
    6
    4
See reviews for
85
41
16
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Sandy Springs, United States
1 review
5 of 5 stars Reviewed September 4, 2013

Great service all around! Staff was extremely nice and management was great! Breakfast was a really good value and the hotel is conveniently located near shopping and dining! Highly recommend staying here for business!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, October 18, 2013
Thank you for your great response and review. If there is anything we can do to make future stays as nice or better please do not hesitate to let me know. I can be reached at 678-460-3994. Thanks again and we hope to see you soon!

Sincerely,

Matt Barlow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed September 3, 2013 via mobile

We have stayed here previous times and have always had great service. We requested a room on high floor and near elevator. We got a room on 3 rd floor far from elevator. We could live with that but not the breakfast service for 2 days ! We arrived about 10:15 to most of the tables covered in dirty dishes. No clean silverware or napkins. No hot water for tea, no coffee ! Two employees stood beside the bar just talking and not making any effort to assist the
guest. The 2 nod day we had silverware and napkins just no fresh fruit or bowls for cereal. We paid for breakfast but it was work to get service. We will take our business elsewhere !!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, October 18, 2013
Thank you for your response! I do truly appreciate your feedback on how we are doing. We have made some adjustments so that our weekend breakfast service is great experience. Please do not hesitate to let me konw of your next trip to the hotel and I will assure that your stay is exceptional! Thank you, again and we look forward to your next visit.

Matt Barlow
General Manager
678-460-3994
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, United States
1 review
5 of 5 stars Reviewed August 29, 2013

We could not have been served better in a 5-star hotel. The staff--front desk, maintenance, breakfast wait staff, chef--were the friendliest we've ever experienced. They could not have done more to make our stay enjoyable. Just terrific!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, September 3, 2013
Thank you so much for choosing the Hilton Garden Inn Kennesaw as your getaway. We appreciate the opportunity to serve you and thank you for taking the time to fill out this review. If there is ever anything that I can do to personally assist you, please feel free to contact me directly at 678-460-3994.

Thank you,

Matt Barlow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 27, 2013

Great experience overall. Breakfast was delicious. Definitely try the omelets. Overall a great value. Very courteous and helpful staff. The lobby area was very nice and the restaurant staff friendly and fast.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, September 3, 2013
Thank you so much for choosing the Hilton Garden Inn Kennesaw as your getaway. We appreciate the opportunity to serve you and thank you for taking the time to fill out this review. If there is ever anything that I can do to personally assist you, please feel free to contact me directly at 678-460-3994.

Thank you,

Matt Barlow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FL
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2013

Of our many Hilton stays over time for business/family/adventure, this one is at the top. Staff is consistently amazing in their professional friendliness and competence in ALL matters. Rooms are sparkling clean and comfortable, without fail. The hotel overall is beautiful and located in a nice area convenient to REI, restaurants, and much else. Our experiences at this Hilton always leave us wishing they could clone themselves across the country!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, September 3, 2013
Thank you so much for choosing the Hilton Garden Inn Kennesaw as your getaway. We appreciate the opportunity to serve you and thank you for taking the time to fill out this review. If there is ever anything that I can do to personally assist you, please feel free to contact me directly at 678-460-3994.

Thank you,

Matt Barlow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 26, 2013

Great looking hotel, service is excellent. If you stay on the weekend and eat in the restaurant, have Marsha as your server.. she was spectacular! Just an FYI.. you may be told the pool is heated.. it is NOT unless it's the dead of winter!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review, September 3, 2013
Thank you so much for choosing the Hilton Garden Inn Kennesaw as your getaway. We appreciate the opportunity to serve you and thank you for taking the time to fill out this review. If there is ever anything that I can do to personally assist you, please feel free to contact me directly at 678-460-3994.

Thank you,

Matt Barlow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta NW / Kennesaw Town Center

Address: 895 Cobb Place Boulevard, Kennesaw, GA 30144
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Romantic Hotel in Kennesaw
#3 Family Hotel in Kennesaw
#4 Business Hotel in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Atlanta NW / Kennesaw Town Center 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Nw / Kennesaw Town Hotel Kennesaw
Hilton Garden Inn Kennesaw
Hilton Kennesaw

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