there's nothing worse then being promised something when you make the reservation, specially if that something makes the difference if you would stay there, and then checking in to find out the hotel can't deliver. as a warning, don't request adjoining rooms as it is simply a request and not guranteed. and when you travel with small children, thats a BIG deal. oh yeah and that "satisfaction guaranteed" sign on the front counter is worthless if not flat out false advertising. my reservation was completely wrong and they didn't offer me anything as compensation. i won't be staying there again. there are to many other hotels in that area that treat customers FAR better.