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“Hateful and Rude Owner, Don't waste your money here!” 1 of 5 stars
Review of Green Roof Inn & Suites

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Green Roof Inn & Suites
2.0 of 5 Hotel   |   3027 Cobb Parkway NW, Kennesaw, GA 30152   |  
Hotel amenities
Ranked #23 of 30 hotels in Kennesaw
Kennesaw, Georgia
1 review
4 helpful votes 4 helpful votes
“Hateful and Rude Owner, Don't waste your money here!”
1 of 5 stars Reviewed August 15, 2012

The owner was very rude, I stayed in a double bed room. I checked the beds/sheets to make sure the sheets were clean and to also check for bed bugs. In one bed the sheets were filthy with black smutt, cigarette burns, lip stick stains and brown/red stains. I called the front desk and politely asked that the sheets be replaced, the owner grumbled and said "well we cleaned the sheets". Then I tried to use the iron and it was not working, so I called the front desk and to request for another iron. He was EXTREMELY RUDE!!!! In a very ugly tone he stated to me that he cannot replace the iron, and he doesn't have to replace it b/c they are not obligated to provide irons for the guest. I then told him that was poor customer service and he did not have to speak to me in a rude/hateful tone. He then began to argue at me!!!! I would never ever stay at that place again. It is very sad that customer service and kindness seems to not even exsist these days.

Room Tip: Don't book your room at Green Roof Inn !
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 people have reviewed this hotel

Traveler rating
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    0
    5
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Solo
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Rome, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2012

We stayed here this past weekend and it was a great stay. The hotel has Brand New Mattresses and brand new carpet. They where just finishing installtion on the new carpet the day before we arrived becuase we can see the old carpet getting dumped in the dumpster the day we arrived. The staff is really friendly and courteous. Gave us exact directoins to where we needed to go and the rooms where very clean. You can smell the freshness when you enter into the room

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2011

This motel was awful. As soon as we walked in, roached crawled away in their hiding places. The staff is very rude. Priceline screwed us up by giving us a 1 star place when we placed a bid for higher. Staff claimed the hotel was smoke-free. Ya, right! It reeked. The beds were extremely uncomfortable. There was smoker's ash smeared on the bathroom walls. Bathtub was very dirty. NEVER AGAIN.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 31, 2011

We planned to stay there 3 nights in 2 rooms. Before we used the shower, I bought bleach with the hope it would take out the stains in the bottom of the bathtubs..it did not. I am in no way a clean freak. I have stayed at dozens of hotels over the years and never felt the need to clean a room before. I even used lysol on every surface even the sheets and bedspreads.
It just felt unclean. Yes, it is cheap.$45 a night but I always felt uncertain about staying there.
After the 2nd night, I didn't want to stay there the 3rd night. They would not refund my credit card...yes they pre-charged my card for the whole stay the first night...that should have been my first clue. It is owned by middle eastern ppl, the smell of curry was always at the check-in desk. I will never stay there again or suggest it.There was no maid service. they just replaced your used towels. My worst thing is that the bug bites some on my kids may be from bed bugs....so we did not stay there a 3rd night. Just couldn't handle it .. For $22 more dollars a night, we have a clean hotel with a outdoor pool and maid service and a free breakfast...DO NOT STAY HERE unless you can't afford anything else and bring your lysol.

Room Tip: AAA does save you money
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  • Stayed May 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennesaw, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 23, 2011

This place was better than what I had expected. Its clean and the room has lots of space for your things. The weekly rate is great for what you get. Not the quietest location but the place itself is good and comfy enough.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
1 review
4 of 5 stars Reviewed June 23, 2009

At first when i checked in I was sent to a room that had not been cleaned. I called the desk and they immediately changed my room and took care of everything for me. They were very helpful and the room was nicely clean and comfortable.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 16, 2008

Front Desk, Owners were rude. HORRIBLY RUDE!
Rooms were dirty, mold in bathroom. Microwave filthy.

  • Liked — nothing
  • Disliked — EVERYTHING
  • Stayed May 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Green Roof Inn & Suites

Address: 3027 Cobb Parkway NW, Kennesaw, GA 30152
Location: United States > Georgia > Kennesaw
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #23 of 30 hotels in Kennesaw
Price Range (Based on Average Rates): $
Hotel Class:2 star — Green Roof Inn & Suites 2*
Reservation Options:
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Also Known As:
Green Roof Inn And Suites
Green Roof Hotel Kennesaw

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