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“Very Good Hotel” 4 of 5 stars
Review of SpringHill Suites Atlanta Kennesaw

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SpringHill Suites Atlanta Kennesaw
3.0 of 5 Hotel   |   3399 Town Point Drive, Kennesaw, GA 30144   |  
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Ranked #15 of 30 Hotels in Kennesaw
Worcester, Massachusetts
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“Very Good Hotel”
4 of 5 stars Reviewed July 26, 2014

Great hotel right off the highway. Very convenient. The hotel area is safe and we found the grounds of the hotel to be pretty clean.
The front desk staff is excellent. Extremely professional. Well trained. Knew the area well and offered good advice on traffic and places to visit.
The rooms are big. Very clean for the most part. The bathrooms could use another scrub down or two but overall not bad.
The beds were comfy, the suites had a small fridge and little microwave which were great.
There Is no bar. They have a free breakfast. The food was fine. Eggs, toast, cereal, fruit, juices, coffee etc. There was plenty. It was a great way to start the day.
There is not a ton of places to walk to to eat. You do need a car. Its only an exit or two away to find a ton of very well known places to eat from high end to low end (fast food).
Thankfully there was free wifi as well
Overall the value is there.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam V, General Manager at SpringHill Suites Atlanta Kennesaw, responded to this review, July 28, 2014
Dear Alanl885

Thank you for your kind feedback. Please stay with us again the next time your travel brings you to the Kennesaw area.

A. Vickers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
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    12
    9
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Detroit, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2014

I was very disappointed at this property. We had been travelling for 9 hours and the clerk informed us that she was doing night audit. We were ready to stay elsewhere when she came out and said she would check us in. So, we did and the room smell was horrible, the clerk said she never had any complaints before, switched our room but it did not smell too much better. We stayed, I will give them that the beds were comfortable but the sheets and comforters had another bad smell to it. The breakfast was great. ANd the next day when we checked out the lady said they had sports teams from June Sept and perhaps that is why the smell was in the room. I feel as an agent the situation was poorly handled. Then they overbilled my credit card and never answered the phone.
Advice from someone who has traveled around the world, stay at a Hampton or Best Western Plus

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam V, General Manager at SpringHill Suites Atlanta Kennesaw, responded to this review, July 1, 2014
Dear avidtraveller094

Thank you for your comments regarding your recent stay at the Springhill Suites Atlanta Kennesaw. I apologize that your experience was less then satisfactory. I have shared your comments with my staff. Thank you again for making the effort to share your thoughts with us. Please stay with us again soon so that we can demonstrate our cimmitment to your comfort.

Best Regards
Adam Vickers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 27, 2014

After a long day of travel (810+ miles) and several bad traffic tie ups, it was great to pull into Springhill Suites. Close to I-75 but quiet. Front desk was excellent and efficient. Rooms are spacious with large flat screen tvs and sitting areas. Great size fridge with working freezer a real plus. Easy walk over to Mellow Mushroom Pizza.

Room Tip: king suite setup very nice. Marriott reservation staff big help in obtaining best rate. Even bette...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam V, General Manager at SpringHill Suites Atlanta Kennesaw, responded to this review, June 30, 2014
Dear Pleep

Thank you for your kind comments in regards to your stay at the Springhill Suites Atlanta Kennesaw. We look forward to welcoming you back when your travel brings you back to the Kennesaw area.

Best Regards
Adam Vickers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatesville, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2014

We had never experienced staying at a Springhill Suites until this past week. We were going to be in Atlanta for one night (that ended up actually being two nights) and booked only one night stay at this location. We were very impressed! Beautiful hotel and grounds. Lots of nice amenities. So clean. But the best part if all turned out to be the comfortable mattresses! I wish I would have looked at the brand and type of mattresses they were. Great nights sleep! Hard to get up next morning because so comfortable. When we learned we were going to be there another night, we were unable to stay another night at this location. They were extremely nice and allowed us to check out at 1pm, which helped. Highly, highly recommend anyone to choose this hotel for upcoming lodging needs. Great free breakfast, too! Free WIFI, which is a must for us.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam V, General Manager at SpringHill Suites Atlanta Kennesaw, responded to this review, June 18, 2014
Hellow Victor_Cindy

Thank you so much for your kind comments. I will certainly share them with our staff. The next time your travel brings you back to the Kennesaw area, we hope that you will choose the Springhill Suites.

P.S. They are Sealy mattresses in the rooms!

Have a great day!
Adam Vickers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 5, 2014

Stayed for the weekend while attending a wedding. The hotel lobby floor was being replaced with ceramic tile and was partially closed off while we were there, but the hotel did a nice job re-directing guests to a side entrance. They also set up rooms for the breakfast that seemed to work out nicely. The rooms were comfortable and clean. The only negative was when we went to the pool Saturday morning (11am), they were cleaning the pool and you could see a cloud of dirt at the bottom when they would sweep it from one end to the other. I wish they had cleaned it at a better time before there were a number of guests that wanted to get in it. When the man "finished" cleaning, the water was still not very clean. I didn't even want to get in after seeing that. Other than that negative incident, I would definitely stay there again and would recommend it to anyone.

Room Tip: Suite was perfect for 2 adult children and 1 parent. We each had separate beds so everyone could be...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam V, General Manager at SpringHill Suites Atlanta Kennesaw, responded to this review, June 8, 2014
Dear Macontrip

Thank you for your kind comments, we are glad that you enjoyed your stay. We look forward to welcoming you back to the Springhill Suites Kennesaw when your travel brings you back to our area.

Best Regards
Adam Vickers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed June 2, 2014 via mobile

We stayed here one night last month after a long drive from Orlando through Fri Atlanta work traffic & rain. The room was extremely comfortable, the staff friendly. However, we encountered excessive noise on the 3rd floor from young basketball, soccer teams, runing up & down halls for hours, yelling, slamming doors, knocking on our door saying "housekeeping", trying to get in our door. This went on until 1:15 am. Called front desk about 11 pm, no manager on duty. Clerk came up, walked floor and said she saw nothing. My husband later had to go downstairs to report the noise again and was threatened by a chaperone of a group. No breakfast, couldn't get near it, totally overun with teams.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam V, General Manager at SpringHill Suites Atlanta Kennesaw, responded to this review, June 3, 2014
Dear Carol D

Thank you for your feedback regarding your recent stay at the Springhill Suites Atlanta Kennesaw. I apologize that your stay was not excellent. We want our guests to have the best stay possible where everything is in perfect working order. I am sorry if that was not the case during your stay. You can be confident we will follow up on your concerns so that others are not disappointed as you were. Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Adam Vickers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 7, 2014 via mobile

Stopped on the way back north. Loved how close it was from freeway. Left Florida in morning and called for specific reservation needs and David hooked us up with price that beat all the travel websites. Breakfast waffle maker had line but otherwise food was normal breakfast fare. Despite a college baseball team sharing our floor noise was at a minimum. Pool was outdoors.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Atlanta Kennesaw

Address: 3399 Town Point Drive, Kennesaw, GA 30144
Location: United States > Georgia > Kennesaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Atlanta Kennesaw 3*
Number of rooms: 90
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Also Known As:
Springhill Suites Atlanta Kennesaw Hotel Kennesaw
Springhill Suites Kennesaw

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