To whom it may concern,
I arrived to check into my room at embassy suites kennesaw in 11/26 with my 4 kids (1 special needs,noted on reservation) after driving for 4 hrs. I usually pay ahead (online) for my embassy suites stays but because there was no savings for pay ahead & due to the last minute notice of our trip,I intended to pay at checkout this time. I arrived to check in,fully expecting to have a $200 or so hold on my card and to pay cash or debit at checkout,the manager said she would need to hold the full amount ($1400+) which was not possible until my husband arrrived in about an hour. I said my husband will be here in little while and he can pay in cash,can we at least check in (my child with special needs needed her treatment after riding so long). Ganeen,the "controller",completely refused to help me in any way and was not accommodating or understanding in the least. I explained that we stay at this location and others,quite often and have an extensive history with embassy suites (should mean something,right?). My husband had to abruptly leave his work to come over and pay. Again,this "manager,controller",showed no concern or even an apology.
I feel this was at best poor customer service and at worse a blatant disregard and discrimination of my child with special needs. I am extremely disappointed in our predicament and still emotionally distraught (being 6 months pregnant,that is not healthy for me). I will be filing a complaint for discrimination of a special needs child as well as a complaint with the OCR.
This is completely inexcusable.
- Official Description (provided by the hotel):
- The Embassy Suite Atlanta - Kennesaw Town Center is the only up-scale, full service hotel in the Kennesaw area. Our newly built hotel features our spacious 2 room suites offering state-of-the-art amenities. You will find full work desks, separate sleeping and living rooms, 2 flat screen TVs, plus a microwave, refrigerator, and coffee maker in every guest suite.Join us for a complimentary hot cooked-to-order breakfast every morning and stop by our nightly manager's reception featuring complimentary appetizers and cocktails. On site, you'll find a Ruth's Chris Steak House which features incredible lunch, dinner and room service options.Our hotel features complimentary shuttle service to many local area attractions and is in close proximity to the Town Center Mall, Six Flags, Kennesaw State University and KSU Stadium. After a fun-filled day, relax at the Embassy Suites Atlanta - Kennesaw Town Center, your home away from home. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Atlanta-Kennesaw Town Hotel Kennesaw