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“Great hotel with great restaurant (Ruth's Chris)” 5 of 5 stars
Review of Embassy Suites Atlanta-Kennesaw Town Center

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Embassy Suites Atlanta-Kennesaw Town Center
3.5 of 5 Hotel   |   620 Chastain Road, Kennesaw, GA 30144   |  
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Ranked #5 of 30 hotels in Kennesaw
Marietta, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great hotel with great restaurant (Ruth's Chris)”
5 of 5 stars Reviewed April 17, 2013

The furnishings in this hotel were very modern, sleek and 'sexy' -from lobby to hotel rooms. The free hot breakfast was delicious and consisted of lots of options including omelettes to-order, pancakes, bacon, sausage, cereals, pastries, variety of juices, etc.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 24, 2013
Thank you so much for taking the time to review your recent stay at the Embassy Suites Kennesaw. I am so glad you enjoyed your accomodations as well as our complimentarly breakfast and Ruth's Chris Steak House.

I hope if you are ever in the future you will stay with us again.

Sincerely,
Beth Lanser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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283 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Cincinnati, Ohio
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 16, 2013

Stopped via travel to and from Florida. Hotel is the newer style ES with no central Atrium. This helps with quietness in the rooms. Staff was very friendly and helpful – allowing us to check in early with no problem. A few restaurants are within walking distance. Mall is a couple of miles down the road. Parking was never an issue.

Rooms are newer side by side style with bathroom being accessible from both main living area and bedroom. This is highly desirable when traveling with children. They are a little on the small size but fine for a night or two. Rooms are clean and comfortable. First room shower leaked onto the floor as stated in other reviews. Second room did not have this issue.

Manager’s reception was mostly good. Drinks were given freely and generously. Snacks on the other hand were kind of lacking. Basically chips and salsa, a snack mix and animal cookies. Bar staff was very friendly and helpful.

Breakfast was good. Not too bad of a wait for specially prepared items. Coffee was good and they had additional large pots sitting on the bar at the edge of the lobby to allow people to grab a quick cup on their way out.

Would not hesitate staying here again. Just enough North of Atlanta to be out of the chaos but basically still “in Atlanta”.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 18, 2013
Thank you so much for taking the time to share your feedback regarding your recent stays at the Embassy Suites Kennesaw.

I appreciate all your comments and will let our engineering team know about the leak so they can follow up on that.

We look forward to having you as our guest again when you are passing through the area.

Sincerely,
Beth Lanser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochdale, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed here with my two boys. They enjoyed the room and the pancakes at breakfast. We used this as our base to see the sites in Atlanta. It was a great time to be in Atlanta as the final four basketball competition was taking place. Plenty of parking, chef cooked bespoke omelettes for breakfast and the room was a good size.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 18, 2013
Thank you for taking the time to share your comments regarding your recent stay at the Embassy Suites Kennesaw.

I am so glad you and your boys enjoyed your stay with us and were able to enjoy all the activities surrounding The Final Four. It was a fun weekend for everyone. I hope your team won!

I hope that if you are ever in the area in the future that you will stay with us.

Sincerely
Beth Lanser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

I stopped here just on my way from Florida to Illinois but was so impressed that I now look for reasons to stay here! The suites are beautiful, clean and comfortable. I've also had great service and great food from the restaurant.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 18, 2013
Thank you so much for your comments regarding your recent stay at the Embassy Suites Kennesaw.

We are becoming a stopping point for more and more people traveling to or from Florida each spring.

I am so glad that you enjoyed your stay and look forward to you visiting again

Sincerely,
Beth Lanser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed here at the end of April and when checking in, Elizabeth, at the the front desk was great talking with and meeting. She was very friendly, as was all the staff that we came in contact with. Parking was not an issue for us and always had a parking space. Breakfast was great and not that crowded when we went towards the end of breakfast. Did not get to try room service as we went out most of the time. The rooms were very clean and enough space for 2 adults and 3 kids (ages 13,13, & 8). My daughter brought a friend along for this trip and they slept on the pullout sofa and my son slept on our queen double high air mattress. YES, we were able to fit a queen air mattress in the living room. We did have to move a couple tables, but had no problem doing that. My son also brought his ps3 to play on with no issue. The hotel is near a lot of restaurants and just 1 or 2 exits away from shops, like Target and a mall. We loved it here and would stay here again. This is our go to place when visiting this area of Georgia!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 18, 2013
Thank you so much for taking the time to share your feedbact regarding your recent stay at the Embassy Suites Kennesaw.

I am so happy that you and your family enjoyed your time at the hotel. I will pass along the compliment to Elizabeth. She is an assett to our team.

I hope to have you as our guest again whenever you are in the area.

Sincerely,
Beth Lanser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 6, 2013

Very nice hotel. Small suites that were very clean. Have to pay for internet that doesn't connect. Pool was heated but could have been warmer. No spa tub with the pool and were always out of pool towels. Very nice employees. Don't rush to the reception in the evening. All that is served is fritos mix and animal crackers.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 18, 2013
Thank you for taking the time to share your feedback regarding your recent stay with us.

It is only through feedback from our guests that we are able to identify opportunities for improvement. I will share your feedback with the entire team so that future guests do not have the same issues you experienced.

I do hope that if you are in the Kennesaw area you will stay with us again.

Sincerely,
Beth Lanser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 1, 2013

We have stayed at this property for 1 night while on our road trip from Chicago to Florida. The parking was next to impossible to find. The front desk staff (including the manager) was far from friendly. Several special requests that we have made prior to arriving were not accommodated, and when I've checked with a manager he could not care less. Hallway on the 7th floor reeked of cigarette smoke. There was a half emptied Whiskey bottle on the hallway floor near our room--very bad first impression! Our room (1 bedroom king suite), was uncomfortably small with uncomfortable bedding and furniture. Positives: room was very clean, swimming pool was very nice and also clean. Their breakfast area, while very busy and congested, had very nice staff and decent breakfast. Overall, this hotel is not terrible, but fell well below my customer service and cleanliness expectations. I will not stay here again.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites Atlanta-Kennesaw Town Center, responded to this review, April 18, 2013
Thank you for taking the time to share your feedback regarding your recent stay.

I am so sorry we were not able to provide you and your family with the quality of services you deserve. This is not typical of our hotel and staff, and we are very sorry for the inexcusable level of service you received. We are always looking for ways to improve our guest experience and your review will help us do just that. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

Thank you again for your feedback and we hope you will consider giving us another chance.

Beth Lanser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Atlanta-Kennesaw Town Center

Address: 620 Chastain Road, Kennesaw, GA 30144
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kennesaw
#4 Family Hotel in Kennesaw
#4 Romantic Hotel in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Atlanta-Kennesaw Town Center 3.5*
Official Description (provided by the hotel):
The Embassy Suite Atlanta - Kennesaw Town Center is the only up-scale, full service hotel in the Kennesaw area. Our newly built hotel features our spacious 2 room suites offering state-of-the-art amenities. You will find full work desks, separate sleeping and living rooms, 2 flat screen TVs, plus a microwave, refrigerator, and coffee maker in every guest suite.Join us for a complimentary hot cooked-to-order breakfast every morning and stop by our nightly manager's reception featuring complimentary appetizers and cocktails. On site, you'll find a Ruth's Chris Steak House which features incredible lunch, dinner and room service options.Our hotel features complimentary shuttle service to many local area attractions and is in close proximity to the Town Center Mall, Six Flags, Kennesaw State University and KSU Stadium. After a fun-filled day, relax at the Embassy Suites Atlanta - Kennesaw Town Center, your home away from home. ... more   less 
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Also Known As:
Embassy Suites Atlanta-Kennesaw Town Hotel Kennesaw

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