We were lucky since we called the day before to make reservations and the ice hiking was full. Instead, they suggested we try the ice climbing, which I was a bit skeptical as I don't have much upper body strength. But this ended up being the highlight of our trip and great start to our cruise. The main advantage of the ice climb is the view you get inside the glacier, which is shockingly blue and so serene. Additionally, with the ice climb there is normally only a group of 3 people and the guide (on this trip it was just my husband and me). Otherwise the hike and climb goes to the same area. We saw the ice hiking group later in the day and they were crowded with 20+ people, and I guess some were SLOW... so they were late getting back, which may be a problem if you are trying to catch a cruise that evening. If you do the ice climb, remember to bring warm gear as it's cold and there is some downtime while the set up the rope systems.
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