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“Will never stay here again” 1 of 5 stars
Review of Wyndham Mauna Loa Village

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Wyndham Mauna Loa Village
3.5 of 5 Hotel   |   78-7190 Kaleiopapa Street, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Ranked #6 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersBronze level
Hope, Canada
1 review
11 helpful votes 11 helpful votes
“Will never stay here again”
1 of 5 stars Reviewed January 17, 2013

Stayed 1 week at Mauna Loa Village after trading in through RCI. Worst resort we have been in, in the 6 resorts we have stayed in on the Big Island. Right from the minute we checked in we find out they charge for wifi, $7.50/day or $30/week... for each device! Also $.50 per LOCAL phone call! Had to pay for extra laundry and dish washer detergent and wash our own towels as there was no towel exchange provided. Never had to pay extra for those things before. 1st night there had to kill a giant spider that was at least 4 inches in diamiter. 2nd night had to kill a huge cockroach that was about 2 inches long on the bathroom counter! Do they not have pest control there! The Concierge, (Howard) has the worst attitude we have ever had to deal with. He should not be in a position that is to help people have a better vacation, because he sucks at it! His last comment to us after we had stated we would not be coming back was " well then don't come back"! Another person at a previous resort warned us of him, and they were right. We could not wait to get out of there. Spent a 2nd week at a different resort in Waikoloa which was 5 star all the way. The only good thing I have to say about Mauna Loa Village is the grounds are nice and the units are spacious.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Strasburg, North Dakota
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2013

I've wanted to write this review last year in Jan, 2012, but never got around to it. Wyndham Mauna Loa is an excellant place to stay. Nice, clean rooms and the staff is just the best! They treated us like family and would have done anything to help us out. It's been a year ago since we've been there and Joclyn and Howard still stick in my mind, they are absolutely the greatest people to work with. Joclyn is just the happiest most helpful sweetheart there. The whole staff is very nice but those 2 are amazing!! I hope to go back there soon sometime and would stay again if possible. Most places charge for the cleaning lady, etc.. they didn't, and our room was cleaned everyday and they tried to accomodate us in whatever we needed. No pressure on the timeshares, and help whenever you needed it. Wonderful place and the best staff in the world! I loved it there! Thank you so much for making our stay so beautiful!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epping, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
727 helpful votes 727 helpful votes
5 of 5 stars Reviewed December 30, 2012

My wife and I finally got Hawaii off our bucket list and stayed here with one of our weeks. The units here are spacious and most pleasant as most of the wyndham properties are. This was like a home away from home, we had everything one could ask for. You must come here!!

Room Tip: 1 Bedroom unit
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Top Contributor
145 reviews 145 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 9, 2012

Checked in for a week here. Great single level two bedroom condo on ground floor. 8 pools to use and they also have tennis courts. Very close to the upscale Sheraton Hotel. Great staff and best of all no timeshare presentation.
I would stay here again

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western NY
Top Contributor
74 reviews 74 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed November 30, 2012

My husband and I arrived at this Big Island Resort a day late after being stranded overnight due to airline maintenance issues. Our unit was ready and waiting for us when we finally arrived. We were assigned unit 41, which is an upper condo very near the registration building. A small, gated, pool and spa were located behind our building. We found two gas grills with adjacent dining tables within a short walk. The parking lot, which included open and covered parking, was a reasonable walk from our unit. The resort grounds are nicely landscaped which added to the tropical ambience.

The morning after our arrival we attended a helpful orientation meeting and subsequently booked a couple tours with the resort concierge. Throughout our stay all of the staff members that we encountered went above and beyond what could be expected and seemed genuinely interested in us and anxious to see that we had a great vacation.

Our unit was well maintained and pleasantly furnished and decorated. The kitchen was compact as far as floorspace was concerned but had plenty of cabinets and counter space and was extremely well equipped. The bedroom was large and the bed was comfortable.

Mauna Loa Village was a very nice base of operations for the week. We enjoyed the proximity to the Sheraton next door and walked there a couple times for Manta Ray viewing and the Farmer’s Market.

We didn’t see many resort activities available but there is plenty to do in the area, so resort activities are not an important component of a Hawaiian vacation. I would be more than happy to return to this resort in the future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 25, 2012

All the rooms in a one-bedroom unit are so large. You are not tripping over suitcases to get around in the bedroom. If you have kids, there is room for their stuff without feeling cramped. Nice kitchen, washer and dryer. The units are pristine and well-tended. Our carpet was brand new. There are full blackout drapes that you can draw for privacy and light control. Good towels, three sheets on the bed with a cotton blanket sandwiched between the top two that looks freshly laundered. Just flip the bedspread out of the way. Sheets are ironed too. Towels fluffy enough to feel good.

Each unit has a little outdoor lanai with table and chairs. The grounds are so lovely with several pools and water features. We like to spend down time in a home away from home, not a typical hotel room.

Maybe the next refurbishing will be the televisions and bathrooms. They are easily ten years old but in perfect working order. Otherwise, it is a great bargain for time share travelers.

Room Tip: Nice if your lanai does not face a public area, like a pool or walkways.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasilla
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 20, 2012

We'll start with the ugly--the carpet in our unit was stained. BUT, it was clean...I walked around in white socks and they didn't get dirty. Some of the units have brand new carpet, the rest are scheduled to be replaced within 2 years. For some people this might be a big minus, but we don't care as long as it's actually clean.
The bad--the midweek cleaning for a Fri-Fri unit came on Wed...seemed a little late, but since we weren't even sure there would be a midweek cleaning, we were prepared to go the entire week without one. We saw housekeeping around on other days, so if it makes a difference to you, perhaps it can be arranged to actually be midweek.
The GREAT--well, plenty falls in this category. First, the staff...from our first phone call to find out about a late arrival right up to check-out, we thought they were fantastic: friendly, professional, accommodating, helpful. Second, cleanliness...rarely do I stay in a place where I don't want to clean the counters, or the coffeemaker, or the balcony furniture...something before I use it. But not here, as everything was spotlessly clean!
The grounds were beautifully maintained, from the swimming pools to the plants. It is a quiet location, which we appreciated since we were busy with activities away from the resort and enjoyed being able to relax when we were on site.
I appreciated the fact that there was plenty of dishwashing detergent, 2 packs of laundry soap (enough for 2-4 loads), and 7-8 coffee filters.
The unit was very spacious, except for the kitchen, which was tight for 2 people to be in it at the same time. We were in a 1-bedroom, and there was 1 1/2 baths....luxury!
As someone else mentioned, it's close to Keahou Bay (as we had an early a.m. snorkel trip leaving from there, we timed it...it was a 6 minute leisurely walk for us). You'll pass the Sheraton on the way, where there is a Wed. Farmers' Market...the day we were there we got a great bargain on fruit (coffee, nuts, and candies were available also, in addition to quite a few arts and crafts).
We were very pleased with this stay, and would be thrilled to stay again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Mauna Loa Village

Address: 78-7190 Kaleiopapa Street, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Business Center with Internet Access Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
#4 Family Hotel in Kailua-Kona
#4 Green Hotel in Kailua-Kona
#5 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Mauna Loa Village 3.5*
Number of rooms: 45
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Also Known As:
Wyndham Mauna Loa Village Hotel Kailua-Kona
Wyndham Kailua Kona
Wyndham Hotel Kailua Kona
Mauna Loa Village Sea
Kailua-Kona Wyndham
Wyndham Mauna Loa Village Hawaii/Kailua-Kona

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