Stayed 1 week at Mauna Loa Village after trading in through RCI. Worst resort we have been in, in the 6 resorts we have stayed in on the Big Island. Right from the minute we checked in we find out they charge for wifi, $7.50/day or $30/week... for each device! Also $.50 per LOCAL phone call! Had to pay for extra laundry and dish washer detergent and wash our own towels as there was no towel exchange provided. Never had to pay extra for those things before. 1st night there had to kill a giant spider that was at least 4 inches in diamiter. 2nd night had to kill a huge cockroach that was about 2 inches long on the bathroom counter! Do they not have pest control there! The Concierge, (Howard) has the worst attitude we have ever had to deal with. He should not be in a position that is to help people have a better vacation, because he sucks at it! His last comment to us after we had stated we would not be coming back was " well then don't come back"! Another person at a previous resort warned us of him, and they were right. We could not wait to get out of there. Spent a 2nd week at a different resort in Waikoloa which was 5 star all the way. The only good thing I have to say about Mauna Loa Village is the grounds are nice and the units are spacious.