We'll start with the ugly--the carpet in our unit was stained. BUT, it was clean...I walked around in white socks and they didn't get dirty. Some of the units have brand new carpet, the rest are scheduled to be replaced within 2 years. For some people this might be a big minus, but we don't care as long as it's actually clean.
The bad--the midweek cleaning for a Fri-Fri unit came on Wed...seemed a little late, but since we weren't even sure there would be a midweek cleaning, we were prepared to go the entire week without one. We saw housekeeping around on other days, so if it makes a difference to you, perhaps it can be arranged to actually be midweek.
The GREAT--well, plenty falls in this category. First, the staff...from our first phone call to find out about a late arrival right up to check-out, we thought they were fantastic: friendly, professional, accommodating, helpful. Second, cleanliness...rarely do I stay in a place where I don't want to clean the counters, or the coffeemaker, or the balcony furniture...something before I use it. But not here, as everything was spotlessly clean!
The grounds were beautifully maintained, from the swimming pools to the plants. It is a quiet location, which we appreciated since we were busy with activities away from the resort and enjoyed being able to relax when we were on site.
I appreciated the fact that there was plenty of dishwashing detergent, 2 packs of laundry soap (enough for 2-4 loads), and 7-8 coffee filters.
The unit was very spacious, except for the kitchen, which was tight for 2 people to be in it at the same time. We were in a 1-bedroom, and there was 1 1/2 baths....luxury!
As someone else mentioned, it's close to Keahou Bay (as we had an early a.m. snorkel trip leaving from there, we timed it...it was a 6 minute leisurely walk for us). You'll pass the Sheraton on the way, where there is a Wed. Farmers' Market...the day we were there we got a great bargain on fruit (coffee, nuts, and candies were available also, in addition to quite a few arts and crafts).
We were very pleased with this stay, and would be thrilled to stay again.