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“Definitely hit or miss...Location of property is good” 2 of 5 stars
Review of Kona Reef Resort

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Kona Reef Resort
3.0 of 5 Condominium   |   75-5888 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
Hotel amenities
Roseville, California
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Definitely hit or miss...Location of property is good”
2 of 5 stars Reviewed January 6, 2009

I had done a lot of research about the area and the property before our trip...I had failed to actually read the review about the condo we reserved!
I will not go into detail about until A1 because I'd be here all night. Let's just say if you like concrete flooring, cardboard beds, and having to buy everything you'd expect to have in a condo at Walmart, then please chose another unit when booking at this property. We did get lucky with a coffee maker though and being able to sit on the lanai in the mornings was the happiest part of being at the condo.

We had family in unit A037 and it was beautiful. Met some people in the spa who had units A5, A21, they had no complaints.

Definitely do not stay in a unit that does not come recommended or that you haven't read good reviews about. Since the condo's are individually owned, you never know what some people's idea of 'nice' is.

The property is ideally located within walking distance to town...although be careful walking on that dark road at night.
The spa/pool area is nice and extremely clean. You can see turtles out on the reef right in front of your unit...The beach is not ideal for swimming because it is very rocky and black crabs like to roam around.

Overall the property is well kept and there is plenty of parking. My rating of two stars is mostly based on our condo A1. I am sure you wouldn't have a problem with any units that actually have good reviews.

  • Liked — Ocean view
  • Disliked — The entire condo
  • Stayed November 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Birmingham
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 10, 2008

Stayed here 4 nights - 2nd floor ocean front room
Pretty good location with wonderful views of ocean and crashing waves occupied by surfers most of the time.

Reasonably comfortable with plenty of space for 2 - disappointing the bed was just a normal queen size (just used to so much bigger in the US)

Accommodation looking quite tired now and needs revamping with paint and furnishings

Nice spot for exploring West Coast of Big Island

  • Stayed November 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 28, 2008

We stayed here in a one bedroom for 3 nights. I’d booked a Garden View, but the unit still had a great ocean view of the waves crashing on the shore, so I’m glad I didn’t spend the extra money on an ocean view unit. I can't remember which unit we stayed but we were just above the ground floor.

We booked through Castle Resorts, which has maid service and you don’t have to clean the unit. They even do the dishes at the end of your stay. The unit wasn’t fancy but it was clean and there were no bugs. The parking was free and we always found a space.
There is pool and jacuzzi and bbqs (area open 8am - 10 pm)


The only issue I had with this place is that all the lanais, except the ocean front ones, face each other which limits privacy.

  • Liked — The view
  • Disliked — lack of privacy
  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 24, 2008

We stayed in room E 37 From Nov 14 to 22nd. The location of the hotel wasn't too bad, it had a washer and dryer which helped, and basics like salt/pepper, diswashing soap, etc. etc. were there so we didn't have to go out and buy them. Unfortunately that is where the good ended. We complained 3 times to the office about a dead fish smell coming from the garborator and sliding glass doors which were broken and wouldn't lock (we slept and went out every day with our room unlocked because of this). Nothing was ever done to help us out. The cleaning service was terrible. Our bed was made once in the 8 days we were there, the towels were only changed once after begging the maid for new ones, the floors we never swept , mopped or vacuumed and the old style key system to the room and pool were very inconvienent. The olny saving grace was this place is in Hawaii and it's virtually impossible to be unhappy in Hawaii.

  • Liked — Location
  • Disliked — Lack of service
  • Stayed November 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledonia, Wisconsin
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 24, 2008

I stayed at the Kona Reef in September 2008 for a week as part of a Raintree Vacation Club (i.e. Timeshare) booking. There is an office operated by Club Regina that handles most timeshare bookings, and they oversee about 15-18 rooms on-site. There is a separate office used for traditional hotel bookings.

I stayed in unit E-3 (ground floor), and the room definitely showed it's age. The good news is that they are doing work on some of the rooms to refresh and update, but I didn't inquire about the timing and which rooms were being updated. The 'hospitality room' (a room set-aside on departure day so travelers can get one last shower in before heading to the airport) was just finishing an update and looked very nice.

Location was very good - less than a 5 minute walk to the southern edge of Kona's shopping & restaurant district (there is no restaurant on-site). They have plenty of free parking, a very nice pool, and a public beach on the south side of the property. If you go into the water, be very careful as sea urchins are quite numerous (and painful to step on!). I'd recommend the pool or going out to hit one of the many nice beaches on the island.

Our unit had a bedroom, kitchenette and living room with a Murphy bed. We were able to make some of our meals and sit out on the lanai to eat, which was a nice touch. The unit also had a dishwasher and washer/dryer ensuite.

We spent most of our time away from the hotel, but for a nice quiet hotel to return to for sleep and cooking the occasional meal the Royal Kona was more than adequate. I would stay here again.

  • Stayed September 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed June 23, 2008

We stayed at the Kona Reef for 2 weeks. Our unit F-12 was average. We had a great view of the ocean and a little beach area off to the side of the resort. The bedroom was nice. Enough closet space and a dresser. The bed was a little too hard for my comfort. The kitchen and living room were very nice. Clean. The kitchen had all the standard untensils and a few pots and pans. In my opinion though, not enough pots and pans. You got about 4 each of plates, bowls and ect. So, unless you want to wash dishes daily, you will be using the dishwasher alot. The range may be on a energy saver, but I did notice that it takes awhile for the oven or stove top to heat up. I'm sure you will be grocery shopping while visting Hawaii, so I recommend that you take a look at the utensils and pots and pans to make sure that you do not buy something that you don't have the appropriate cooking supplies for. They do offer sugar for your coffee, but no salt and pepper or any other condiments to that sort. The housekeeping was good. They said that housekeeping comes by on Wed. We arrived on a Sat and they did show up Wed and then every day after that. I don't need my towels changed everyday. So even if you put a Do not Disturb sign out on the door, they will still leave you a garbage bag full of towels and sometimes sheets. If they are really washing towels everyday, that is a lot of water wasted. We had about 3 bags full of towels by the time we left. They are very polite though. The Lanai is nice. Every morning we would go out there and listen to the ocean while we had breakfast and read. They have a few grills down stairs by the pool area, so that was really nice too. Pool and hot tub are good. Hot tub, not very hot though. Warm bath temp. VERY close to the town area. Within walking distance, which made eating out and shopping that much easier. We enjoyed our stayed.

  • Liked — The view
  • Disliked — Bed was too hard
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troutdale Oregon
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2008

I guess it must be true that it depends on what unit you're staying in. I've read some good reviews and some bad of the Kona Reef.

We just returned from our vacation and staying in D-22 was awesome. Obviously, the owners take great care of this place. It's a three bedroom unit. We had a group of six and there was plenty of room. The unit was well stocked with plenty of towels, beach towels, cooking untensils, you name it. It was very clean.

We had the ac go out while we were there. A simple phone call to Abbey Vacation Rentals and they had someone out the next day to fix it (placed call on a Sunday Night).

The unit is on the third floor and ocean front. The side also overlooks the pool area.

The grounds were very well maintained. The staff cleaned the bbqs daily. From our lanai, we were able to see the pool guy check the pool and hot tub water daily. Lawns, trees, and shrubs were kept nice and trim. No signs of garbage anywhere.

We would definitely stay there again and wouldn't hesitate to recommend this place to anyone needing a three bedroom condo.

Sure wish we were still there!

  • Liked — great room, ocean front
  • Disliked — n/a
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kona Reef Resort

Address: 75-5888 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 32 Specialty Lodging in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kona Reef Resort 3*
Number of rooms: 51
Official Description (provided by the hotel):
Kona Reef is an oceanfront condominium resort adjacent to a sandy beach park in historic Kailua-Kona and near quaint shops and restaurants. One- and two-bedroom suites offer full-kitchens, FREE WiFi, and ocean or garden views. Amenities include an oceanfront swimming pool, jet spa, and a cabana with barbecue area. ... more   less 
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Also Known As:
Castle Kona Reef Hotel Kailua-Kona
Castle Kona Reef Kailua
Kona Reef Resort Hawaii/Kailua-Kona

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