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“Excellent!” 5 of 5 stars
Review of Kona Reef Resort

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Kona Reef Resort
3.0 of 5 Condominium   |   75-5888 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
Hotel amenities
Anchorage, Alaska
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
“Excellent!”
5 of 5 stars Reviewed December 11, 2013

Loved out stay here! The condo/suite was huge, had a balcony, overlooked the ocean. bliss. Not far from anything in Kona area. The condo was very clean, modern, spacious, well kept. I would stay there again and will hold other condos to their standard! The front desk was kinda nasty to the people in front of us at check in, but were nice to us.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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407 reviews from our community

Traveler rating
    150
    154
    60
    24
    19
See reviews for
103
214
8
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Colton, Oregon
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 10, 2013

The view from the lanai is breathtaking! The swimming pool and the spa are very clean!
The grills are shinning clean every morning, no mater what we barbequed in the evening!
...and the staff is super nice and helpful. This was our third stay at the place, and next year we are visiting again! Thank you Kona Reef !!

Room Tip: Ocean front is wonderful !
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 10, 2013

The location of the complex is great. You can pretty much walk to Kona's downtown/shopping strip. However, the room's furniture was very old. Rusty dishwasher. Couldn't walk barefoot, as it seemed like no-one washed the floor for years. My feet got dirty black after a couple of mins of walking barefoot. The bed was also very uncomfortable. It was way too soft.

Once we got there, there was also a problem with hot water. There was simply not enough to take a shower for two. So they had to send a maintenance guy, who said that sometimes the owners try to save and put the water heaters on low...

Next time I go there, I would probably look for a different place.

Room Tip: Do not stay in A24.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Segundo, California, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 10, 2013

Beautiful property, nice people and I understand that we are in the tropics. BUT we go to Kona 2-3 times a year and I have never had to put up with a cockroach infestation in my condo. When I reported this to the office they felt it was because we had been to Costco and brought them in with the boxes. Just one problem we hadn't been to Costco. The office staff reacted immediately and had a worker come out and spray. They said if it persisted tell them again tomorrow and they would spray again. I gave up it was obiviously not a small infestation. The roaches greeted me every morning in the bathroom in the kitchen in the drawers in all sizes and shapes. My biggest worry is that they may have gotten into our suitcases and computers and we may have brought some home. We are scheduled to go back to Kona next year and I do not think this property will be on the list.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRHHNL, General Manager at Kona Reef Resort, responded to this review, December 13, 2013
Thank you for your comments, we apologize for the inconvenience during your stay. We hope you enjoyed your visit to the Big Island. We do have a pest control company who comes and sprays the exterior on a monthly & interior on a quarterly basis to prevent these unwanted visitors. We do hope you reconsider a future stay with us here at the Kona Reef. Please contact me directly should you decide to stay at the Kona Reef. Mahalo & Happy Holidays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 9, 2013

Clean comfortable rooms. Great view from F22 (ocean view straight front also overlooking the pool). Also walking distance to shopping and restaurants. Nice staff and good parking. Excellent luau next door at the royal kona resort!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2013

Our stay is perfect. As many people's review, we can late chsck-in only using telephone. There are no staffs. However, it was easy to complete check-in and our oceanfront unit was greater than I had expected.

Room Tip: Room D7 was nice. A,D building are ocean front
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avenel, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2013

We spent two wonderful weeks at Kona Reef unit D3. This one-bedroom unit has a queen sized bed and was nicely furnished with everything we could possibly need including a full-size futon in the living area. The unit is ground floor ocean-front with a lovely view of the ocean just 30 feet away. The soothing sound of the ocean is everywhere. Tidal pools have formed in the lava which is easy to walk on and are frequently visited by sea turtles which love to eat the moss growing on the rocks. Great shopping, restaurants and swimming or snorkeling beaches were just a short walk from the condo.
The unit is also only 15 feet from the entrance to the pool area which includes a hot tub and also a large covered area containing multiple built-in gas grills for those who wish to barbecue. These were cleaned daily by the staff and we never had to wait to use one.
Truly two weeks in paradise and we highly recommend this unit.

Room Tip: The amenities and location of Kona Reef unit D3 can't be beat!
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kona Reef Resort

Address: 75-5888 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 32 Specialty Lodging in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kona Reef Resort 3*
Number of rooms: 51
Official Description (provided by the hotel):
Kona Reef is an oceanfront condominium resort adjacent to a sandy beach park in historic Kailua-Kona and near quaint shops and restaurants. One- and two-bedroom suites offer full-kitchens, FREE WiFi, and ocean or garden views. Amenities include an oceanfront swimming pool, jet spa, and a cabana with barbecue area. ... more   less 
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Also Known As:
Castle Kona Reef Hotel Kailua-Kona
Castle Kona Reef Kailua
Kona Reef Resort Hawaii/Kailua-Kona

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