We just left after a short stay. The Sheraton Kona Resort bills itself (through Starwood chains) as a 4-Star resort, but they do not live up to this exaggerated sense of self-worth.
4-Star: Location, pristine lava coast with ability to walk along the coast outside of the resort in both directions (North and South). Ukelele lessons from a genuine Hawaiian Kumu (teacher).
Big spacious rooms and cute small balcony with concrete bunker privacy walls.
THE MUSIC in the hotel restaurant and bar WAS AWESOME the night we were there - a trio of Hawaiian virtuosos playing goose-bumps music.
There is a weekly Farmer's Market, rich with local treasures of food and art, held on Wednesday mornings at the front entrance of the resort. THANK YOU Sheraton and Starwood for this wonderful opportunity for your guests and local community.
The staff is mostly local, and they do an excellent job.
3-Star: The pool and water slide are a wonderful amenity and family friendly. (Wish they used salt instead of chlorine to purify the water...)
The hotel food. OK, at best. If you don't like the temperature or taste, they will remake it for you, IF you ask. The breakfast buffet was decent and fairly priced.
The boiler is apparently turned off, for the good reason of energy conservation, after peak usage times. If you want a hot shower, do it in the morning or early evening. Otherwise it will be warm, tepid or luke-warm. It's wet and clean though!
2-Star: Aging structure layered with gobs of paint, caulk and rust inhibitor.
Back building, reserved for 2nd and 3rd class guest (locals, budget travelers), looks out over industrial roof of front buildings toward the ocean; garden view there is great!).
Elevator is slower than cold molasses, and without air conditioning, is VERY hot and claustrophobic, especially when 5 or more persons are riding.
Hand rails on outside steps are repaired with 2x4 boards, now cracking to show the gobs of filler used to repair water and termite damage. Watch out for the splinters.
Low railing height on outside walkways makes it fairly easy for drunkards, and extremely rowdy kids, to go over the edge... (It happened in Oahu to another hotel with similar railing heights.) This hotel is "grandfathered in" to pass codes that now require higher railings on outside walkways.
1-Star - EXTREMELY noisy hallways - try to get room at the end of the hall - worth the walk. We did not sleep well at all that night because of the noise. If you get drunk and then pass out, you should have no problem.
Toilets in our room were industrial style public urinal types that flush VERY loudly with over 90 decibels of noise - DON"T FLUSH AT NIGHT - it will wake up everyone in the room.
OK then, with all that said, this IS the best kid and local friendly resort in Kona.
The Starwood Guest satisfaction promise will only be offered if you ask directly; they will try to get out of it, but if you request your $30 resort fee back and say what the problem was, you can get a consolation refund, and then self-park your car for free! OK, I forgot the free ukulele lessons too - NICE!
Avoid the rooms with LOUD industrial toilets, or don't flush at night. Get room at end of hall t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.