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“Paradise? Pretty close!” 4 of 5 stars
Review of Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
4.0 of 5 Resort   |   78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)   |  
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Breakfast for 2 Included
Ranked #6 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Seattle, Washington
Top Contributor
154 reviews 154 reviews
70 hotel reviews
Reviews in 59 cities Reviews in 59 cities
48 helpful votes 48 helpful votes
“Paradise? Pretty close!”
4 of 5 stars Reviewed December 10, 2012

This was my first time to Kona in over 10 years. This is a great property. Some of the areas could use an upgrade, however the hotel is in really great condition. The beds are very comfortable and rooms are large. Huge balconies to stare at the ocean with tables and chairs on them. WiFi was good as well.

Food at the hotel was reasonably priced and delicious!

Room Tip: They are all good, but ask for a water view!
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, December 17, 2012
Aloha! We’re thrilled that your return to Kona was spent with us at Sheraton Kona Resort & Spa at Keauhou Bay. It brings us great joy to learn how comfortable your accommodations were and what a great time you had. We hope that you will allow us the pleasure of welcoming you back again soon. Ahuihou.
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988 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
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Red Deer, Canada
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 6, 2012

We really enjoyed the resort, the breakfast buffet was also good. The concierges desk made planning our adventures easy and affordable. We spent 2 weeks here and would likely return if we stayed again. The only thing we would have liked to have seen would have been the availability of a kitchenette in some suites as eating out after 14 days starts to become less than fun.

The pool and grounds were beautiful and the Luau was great!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, December 10, 2012
It is always wonderful to learn when a guest enjoys their visit. Thank you so much for sharing your experience with us as well as your appreciation for our concierge team. Sharing their knowledge of the best places to visit and experiences not to be missed is their specialty and we’re thrilled they could be such a help to you. We hope that you will allow us the pleasure of welcoming you back again soon. Mahalo!
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Tacoma
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 6, 2012

We stayed only 1 night (11/18/12) before moving to another hotel & then I SOOO wanted to be back here! Location okay - not close to much that isn't a property store/restaurant/tour desk. You have to drive to stores/restaurants/town, about 5 - 10mins away. I loved the kukui nut greeting at check in. The rooms were clean & the balcony on our room was very large. We saw a whale and could see the manta rays from it as well. The bed was very comfortable. The pool is huge, the water slides are fun, and the hot tubs are nice (even though the one next to the fake sand beach pool does get a bit sandy). They had some of the facade missing from the walkway ceiling with scaffoliding holding it up and the overall design reminded me of a Mexican time share. The elevators are slow and seem to skip floors sometimes but the 2 person hammock is nice if you can find it empty. Overall I would stay here again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, December 10, 2012
Aoha and thank you for your review of Sheraton Kona Resort & Spa at Keauhou Bay. We were so happy to learn that you enjoyed your night with us in November when you got a chance to see the whale and mantas from your balcony. It would be our sincere pleasure to welcome you back again the next time you are visiting the Kona area. A hui hou.
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Kelowna BC Canada
Top Contributor
100 reviews 100 reviews
76 hotel reviews
Reviews in 66 cities Reviews in 66 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed December 6, 2012

At the priceline rate of 85 this is an excellent hotel for those that want to be close to the town of Kona bot away from the traffic. No beach but superb views . Large clean rooms with oversize decks. Two pools both well designed with waterside for kids in one and quiet pool for adults. The hated $20.00 resort fee includes water parking free long distance and yoga.Not bad. On Site restaurants have views and food is standard hotel quality bot prices were reasonable. Bike rentals on site. Stores and restaurants within walking distance. Close to golf. You need a car in the big Island and this place is located well for day trips. Would stay again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, December 10, 2012
Aloha and thank you for your compliments and review of Sheraton Kona Resort & Spa at Keauhou Bay. We are delighted you enjoyed the value, the accommodations, and the views at our hotel. The resort fee does cover all those items you mentioned plus several more including cultural tours, Lei making lessons, unlimited use of the Keauhou to Kona Trolley and Zumba classes. The next time you are visiting the area, we hope that you will allow us the pleasure of welcoming you back again. Mahalo!
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Minneapolis, Minnesota, United States
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2012

I enjoyed seeing the Manta Rays in the evening at the Rays by the Bay Restaurant in the hotel. Very nice hotel, pool and great location for the wedding we attended!

we selected the non-ocean view room and stayed on the 6th floor. I enjoyed the view of the island actually more than the view of the ocean. If you are on the upper levels your front door actually opens and to view the ocean. Best of both worlds!

Room Tip: we selected the non-ocean view room and stayed on the 6th floor. I enjoyed the view of the island a...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, December 10, 2012
Aloha! It’s wonderful that you enjoyed so much about your stay at Sheraton Kona Resort & Spa at Keauhou Bay. The natural beauty of the Big Island makes such a wonderful backdrop for weddings and a wonderful place to relax and enjoy the tranquility. We hope that you can return again soon as it would be our pleasure to welcome you back. Mahalo!
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Mechanicsburg, PA
Top Contributor
75 reviews 75 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 4, 2012

Stayed here for 4 nights in 2 rooms with our 2 teenage daughters. Awesome hotel! Easy check-in. Resort fee waived since we are SPG gold members. Booked ocean front manta ray viewing rooms which had great views despite not bring adjoining as requested. A small inconvenience. Safe, uncrowded pool area. Went on 2 of the cultural walks with Lily on the grounds as well as the authentic Hawaiian canoe ride. Skip the food at Rays on the Bay- have a drink and enjoy the views. Food was mediocre at best. Buffet breakfasts were excellent with a good variety! Stay here! It's worth it!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 3, 2012

The hotel is in a prime location but I found it crowded at the pool and the bathrooms are older than most public washrooms which is a disgrace. The hallways and interior of the rooms is very plain. I must say I expected much better for a Sheraton.
The beds and bedding was marvelous though and the balconies are big. Can't complain about the service either.
Location is real good with lots of bays to explore close by and places to eat and shopping to do.

Room Tip: Oceanview is just a distant view of the ocean. If you want to face the ocean direct you have to go o...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, December 10, 2012
Aloha and thank you for sharing your impressions of Sheraton Kona Resort & Spa at Keauhou Bay with us. We’re thrilled that you enjoyed our service, beds, and pool as well as our location on Keauhou Bay. We do regret your disappointment with some of the areas within the resort but we thank you for all your feedback; please come back again soon. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kailua-Kona
#3 Business Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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