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“A gem in Kona Hawaii” 5 of 5 stars
Review of Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
4.0 of 5 Resort   |   78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)   |  
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Breakfast for 2 Included
Ranked #8 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Honolulu
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“A gem in Kona Hawaii”
5 of 5 stars Reviewed November 13, 2012

This hotel is recently renovated. It is off the beaten path but well worth the extra few minutes it takes to get there. I thoroughly enjoyed the ocean view from the room, the great pool and excellent service.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 21, 2012
Aloha! We are elated that while staying at the newly renovated Sheraton Kona Resort & Spa at Keauhou Bay you enjoyed the views, the pool and the services. It warms our hearts learn that you have referred to our resort as a gem in Kona, thank you. We hope that we will have the pleasure of welcoming you back again soon.
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1,219 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Crystal Lake, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 11, 2012

We celebrated our 40th Anniversary at the Sheraton, Throughout our 2 week stay on the Big Island we stayed off and on at the hotel. We traveled around and always came back for the great hospitality offered at the hotel. The grounds are by far the prettiest we found around the Isalnd. Rays on the Bay is such a treat to be able to see the Manta Rays while dining. The only complaint would be there is no adult swim time and children are allowed in the hot tubs. On the weekends families from around the area come to play and stay and they tend to dominate the pool from open to close. We had a different room in a different location each time we stayed and they all had a view that was breath taking. The beds are very comfortable,also. Everyone is very helpful and friendly. There is a free trolley to town if you dont want to drive. The golf course next door has awsome omlets and is within walking distance.

Room Tip: On weekends dont get a room facing the pool. Way to many families with screaming children from 8am...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 21, 2012
Mahalo for your review and many compliments of Sheraton Kona Resort & Spa at Keauhou Bay. It’s so wonderful that you chose to spend such a momentous occasion as your 40th anniversary with us on the Big Island. We’re delighted you enjoyed celebrating by exploring the area, viewing the mantas and taking in the breathtaking views of the island. We hope that you will allow us the pleasure of welcoming you back again soon.
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Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
301 helpful votes 301 helpful votes
5 of 5 stars Reviewed November 10, 2012

I am working on a long project in Kona (yes, tough, I know...) and some of us on the project decided to try the Sheraton. We got a very fair rate, and all of us really enjoyed the hotel. The view through the huge windows in the main lobby are spectacular, and we enjoyed watching the manta rays in the bay. Some people went on the night snorkel/dive to swim with the manta rays, and everyone raved about it.

Room was very clean and comfortable, and internet connection was very good.

The best thing we did was to take the walking tour of the grounds with Lily Dutoit. Lily is a beautiful local woman with many ties to the Hawaiian community and culture. Her talk about the grounds near Keauhou Bay was so interesting, and Lily is wonderfully engaging. At the end of her talk, she chanted an "oli" to give thanks of being able to share the aloha.

We also took the sailing canoe trip on a double-hulled outrigger canoe. We paddled for a bit, and then Kalani turned on the quiet motor, and we moved quietly on the beautiful bay. The water was 80 ft., but it looked like it was only about 10 ft. Kalani also gave a great talk about the history of the area, and explained how important names are in the Hawaiian culture.

I applaud the Sheraton for providing such a beautiful and important cultural option during our stay.

Mahalo nui loa --

Room Tip: Be sure to book a tour with Lily Dutoit. The walking is quite easy, and the reward is manyfold.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 14, 2012
At Sheraton Kona Resort & Spa at Keauhou Bay we proudly honor the culture, the history, and the people of Hawaii. One of the amenities that we offer here are several complimentary walking cultural tours with our Director of Cultural & Leisure Activities. We're delighted you enjoyed the opportunity to learn of the rich local history and get an up close and personnel look at some of the area's historic sites. We're thrilled that your long term project has brought you to Kona and to Sheraton Kona Resort & Spa at Keauhou Bay. Mahalo!
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Stratham, New Hampshire
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 8, 2012

Sheraton Kona
Very good value for the money. Clearly they are pricing some of their rooms ($149 from Orbitz) to recover from the poor reviews incurred during the renovation.
I saw none of the complaints mentioned by other reviewers, so management has been paying attention. Good and attentive service at check-in at their new lobby. Flower leis for the ladies and shell leis for the men, nice touch.
Pools were very good and the pool slide is fun. Will make you a kid again! If your shoulders need a little relaxing, sit under the waterfall. Didn’t try to order a poolside drink, but they did appear to be a little understaffed there. But hey, this is Hawaii, chill.
We tried to eat at Rays by the Bay at 8pm on our first night. Way too crowded, and loud band made it too noisy for us anyway. Went to the nearby shopping center to eat at the Italian restaurant.
The next night we planned ahead. Made a reservation for a 6pm dinner. Sun was going down, we asked for and they gave us a table with a firepit overlooking the cliff with the surf crashing below, plush armchairs were very comfortable, food was good, the manta rays made an appearance, the band was mellow, the temperature was sublime, all good! A wonderful last night in Hawaii.
Rooms were very comfortable. The exterior architecture is a bit dated (60s? 70s?) but that seems like a minor point and there is not much they can do to change that. No beach but the surf crashing into the lava cliffs is dramatic.
Annoying that they charged the resort fee on our second room even though it didn’t need parking or internet. Seemed like they were just making up for the low price point.

Room Tip: The “partial ocean view” is just that and not worth the $20 in my opinion. We looked at one of the...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 14, 2012
Mahalo for sharing your impressions of your recent stay at Sheraton Kona Resort & Spa at Keauhou Bay. We are thrilled that while sliding down the 200-foot-long lava tube waterslide at the Manta Ray Super Slide and Pool you enjoyed feeling like a kid again! Rays on the Bay was recently opened with our renewal and offers endless ocean views, romantic sunsets and the delightful flavors of the Kona Coast. Each night guests can enjoy live music by local artist beginning at 6 pm; we're happy you liked the entertainment while having dinner on your last night in Hawaii. Please visit us again soon as it would be our pleasure to welcome you back.
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new york city
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2012

We had come here after spending two nights in Volcano where we explored the park. We stayed here for three nights and were using it as a base to explore this part of the island. The staff at this hotel work very hard to create the very best experience for the guests. From the staff at the reception desk to the housekeeping, to the pool staff to the restaurant hostesses, to the concierge, the people who work here are some of the NICEST hotel staff that I have ever encountered and I travel extensively for both work and vacations. The website photo of the pool does not do it justice. The pool is actually a couple of pools that are connected and have hot tubs on the sides and a huge slide which is great fun for adults and kids. The pool area is stunning as it overlooks Keauhou Bay for the perfect sunset viewing spot. The central location of this hotel proved to be IDEAL!!!!! We wanted a place that was in the center of the Kona coast so that we would have a base to drive north to explore the Kohala coast beaches on one day and drive south to the green and black sand beaches another day as well as have a quick drive to kayak on the gorgeous Captain Cook area another day. This was the perfect central location for all that! It is also out of the center of downtown so we were able to avoid all the heavy traffic congestion that the other hotels are in the middle of. We wanted to try stand up paddling and within a very short walk from the hotel on the bay is a place to inexpensively rent the boards and take a lesson.The places in the downtown Kona area were much more expensive. We were paddling around gorgeous Keauhou Bay without having to even get in a car. The Keauhou Bay water is crystal clear and calm and turtles were swimming under my board. The hotel offers a choice of a fabulous breakfast buffet as well as a regular breakfast menu in the main dining room and there is a separate coffee bar that serves basic pastries and muffins. For dinner, there is a restaurant at the hotel that overlooks an area that is famous for spotting manta rays and we were not disappointed. The mantas were swimming there every night! Since we were so active with kayaking, snorkeling and swimming all day, we were too tired to drive anywhere for dinner at night and were happy to have such a beautiful restaurant setting at the hotel.With the spectacle of the manta rays, we didn't care that we ate at the hotel every night. Dinner menu was fine and there was usually live music. There is a fitness room that overlooks the water and a game room with ping pong and pool tables. Although we were a couple without kids there, it is a perfect setting for families with kids. They also have those fabulous Sheraton Heavenly beds that are so comfortable to sleep on! I cannot wait to go back!

Room Tip: We were on the fifth floor and had no noise or problems, was at the end that is furthest from the el...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 14, 2012
Mahalo for taking the time to provide us with such a lovely account of your stay at Sheraton Kona Resort & Spa at Keauhou Bay. As we read your review it was easy for us to picture your experience through your eyes. Providing our guests with exceptional service is a priority at our resort and we can't thank you enough for your gracious praise for our staff's efforts. We were overjoyed to learn how much you enjoyed the pool, dinning and the other activities available. Please visit us again soon as it would be our pleasure to welcome you back. Me ke aloha pau ole.
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Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2012

Just came back from our trip. Stayed at the Sheraton; location is great, right on the water, beautiful views. Had a chance to see a manta ray in the evening. The Manta Ray Lounge is a great place to have dinner and lounge inthe evening. The breakfast restaurant is good too, buffet was good, service little questionable at breakfast. The evacuation for the tsunami was handled well too.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 14, 2012
Aloha! Sheraton Kona Resort & Spa at Keauhou Bay is set on a scenic 22 acres of tropical paridse offering the breathtaking views of the water you enjoyed while staying with us. We greatly appreciated everyone's patience and understanding during the tsunami warning and we thank you for your acknowledgement of our team's efforts during this time. We hope that you will return soon as it would be our pleasure to welcome you back again.
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Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 5, 2012

I think the only negative thing I can say is that leaving that hotel made the end of my vacation even more painful! We were originally going to stay in Hilo, but heard there wasn't much to do after the falls/volcano, so we decided to drive to Kona and stay there for 2 nights. When we arrived at the hotel, just the view from the lobby was breathtaking! The staff was so friendly, they really seemed to enjoy their jobs, we were greeted with leis on arrival! The room was perfect, the pool was amazing, the views from everywhere (except the room) were beautiful. The restaurant was great, the manta rays were an added bonus. I only wish we had been able to do the night snorkeling with the manta's (didn't find out you could until the last day, and then the tour was cancelled due to high surf :( ). The Luau was great, also exceptionally friendly staff. Even though we had already gone to a luau on Oahu, this one was totally different (and more fun). We ended up changing our flights to stay an extra day in the end, wish it could've been longer.

Room Tip: we didn't find that the room mattered that much. the setting of the hotel is so beautiful, you...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, November 14, 2012
Aloha! We can't thank you enough for such a glowing review. When a guest shares with us their impressions and experiences at Sheraton Kona Resort & Spa at Keauhou Bay it truly brings us great joy. We are so glad you changed your original plans to stay in Hilo and then extended your time with us by another day. Your many compliments for our resort, staff and amenities are sincerely appreciated. We hope that you will allow us the pleasure of welcoming you back soon for more fun and to experience the night snorkeling with the mantas. Mahalo.
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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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