Don't get me wrong, this is a totally respectable Worldmark property (imo). The setup is your typical Worldmark, as others have stated, so you should find everything where you think it is if you've stayed in a Worldmark before. This property is maybe not as up to par with others, but when we were there, they were in the process of updating the appliances to white ones (our unit had just been updated recently). It was also said that they are looking at updating the wicker furniture at some point as well. There are only a handful of units that have a view of the ocean from your balcony - these would be the units on the ends (and possibly just in from the ends) of the back building (upper floors). The front building rooms' balconies face toward the pool or back of the property, but upper floors will have something of an ocean view from the front bedroom window.
This is a smaller property, just across the street from the ocean, but you will need to walk a block or so either way to find access to the water. I say access, since you can get to the water, but the shore is rocky here and you may not necessarily want to get in. There are places nearby with small stretches of beach, though, that might be more inviting (just a little further). Our unit was clean and ready ahead of the 3p check-in time, which was nice since we arrived in town around noon. Service was friendly, and we were apprised of the upcoming morning presentation that would tell us about the activities and sights of possible interest we might want to explore during our stay. The property has a concierge service and Expedia Local Expert that has access to various activities and will book them for you. Our expert gave us some good advice and shared her favorite restaurants (which we enjoyed as well).
Note for families:
It's a BIG Island! If you are traveling with small children that will be in carseats and/or get fussy after a an hour or so, I would caution you to consider your plans with that in mind. There are some great beaches on this side of the island, and they are not that far away (15-30min or so). If that is your focus you are good. If you have big plans to hit Hilo, see Waip'io Valley, Hawi, or Volcanoes Nat'l Park, know that it will take a good chunk of the day just driving to and from these things (2+ hours one way sometimes). Sometimes, even a half hour in the car can be hard if little ones are hungry or overly excited.
On any hwy, you can expect elevation shifts (some quite dramatic) as you drive around the island. We avoided the saddle road, due to 2 of us having problems with our ears readjusting so many times in one day.
Back to the Worldmark:
Despite having ceiling fans, we found we often needed to use the A/C units and they were fairly noisy, but worked well. The pool area was clean, and we made use of that on several occasions, as well as the bbq area (I believe there were 4 bbqs). Parking is a little tight, but we had no problem getting a space each night. If it were a more busy time, I would think you could have trouble parking. The quiet hours were generally observed by most, and we only experienced excess noise on one occasion close to 10p.
We had an issue with a support on one of the sofas sticking out (broken), and called maintenance. They came and promptly fixed the problem, as we were concerned for our little one possibly getting hurt. The dishwasher also leaked once, but was fine after that (user error?).
Overall, I gave this place a 3, though it's probably more of a 3.5. No extras, like the on-site activities we've experienced at the Worldmark in Kihei. The shopping district is nice and fairly close (about 1 mile), but a little far to walk with little ones unless you plan to carry them halfway. We chose to drive, but parking can be a problem depending on day and time. This Worldmark is a little scruffy, and in the process of being updated. It is, however, clean, and we saw no cockroaches there (or anywhere else, for that matter). Everything worked, and we had no issues with changing out towels, getting maintenance, or booking activities. I would consider going elsewhere if visiting again to get a nicer pool area, more upgraded accommodations, location closer to/with a sandy beachfront. I realize this would most likely cost us more, but we discovered our preferences when visiting beaches near/at resorts in the north during our visit (Mauna Lani, Waikoloa, etc.).
Higher floors with provide the best chance for an ocean view in the front building, or the end units...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.