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“Wonderful property, friendly staff” 5 of 5 stars
Review of Holua Resort at The Mauna Loa Village

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Holua Resort at The Mauna Loa Village
3.5 of 5 Villa   |   78-7190 Kaleiopapa Street, Kailua-Kona, Island of Hawaii, HI 96740   |  
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GreenLeadersBronze level
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wonderful property, friendly staff”
5 of 5 stars Reviewed February 8, 2013

This is a beautifully maintained property with a helpful, friendly staff.

We arrived late Saturday, January 26, 2013. We had pre-arranged for Roberts Hawaii transportation to pick us up. At the crowded baggage claim it was a welcome relief to hear the greeter calling our name. She waited with us while until the van arrived, approximately 15-20 minutes. He was a young driver and there was some discussion between them about the correct drop off location for our resort. Although he knew the location of the property he said he didn’t know exactly where the “lobby” was. This was proven as he first attempted the office facing the main road, which was the Mauna Loa Village office, and was re-directed to the Shell Vacation office further down the drive past the tennis center. (This confusion was a recurring problem with Roberts drivers, as it happened when we departed as well.)

Our daughter arrived in Kona before we did and the staff kindly allowed her to check into our condo earlier in the day. Eddie, one of the staff, drove us and our luggage to our unit on a golf cart.

We were quite hungry when we checked in, so walked next door to the Sheraton Resort and had a light dinner at the bar at Ray’s on the Bay. The food, drinks and service were excellent. There are no other restaurants around the resort, although there is a shopping center a mile down the highway.

The condo itself was lovely and very comfortable, with all conveniences furnished. Ours was a two-bedroom, two-and-a-half bath unit, with a spacious living/kitchen area on the upper floor. There was a balcony overlooking the pool, with a view of the distant ocean and also the mountains. The bedrooms on the ground floor shared a patio, each with sliding doors. Both the balcony and patio were furnished and comfortable.
We travel frequently, and knowing how website photos don’t always reflect reality, we didn’t have unrealistic expectations. Thus we were extremely pleased! The condo was immaculate and well-maintained, with floor-to-ceiling windows and brightly-colored décor. The kitchen had full-sized appliances and several small ones as well, such as a toaster and a rice cooker. Dishes, utensils, flatware and cookware were in the cabinets. The refrigerator had a working ice/water dispenser in the door. There was even a bottle of sparkling pinot grigio and two champagne flutes awaiting us.

The master bedroom had a king bed, and the second bedroom had two twin beds. Each bedroom had an adjoining bathroom, and each had a television. The master bedroom had a large counter/cabinet area with two sinks. We all agreed our beds and pillows were very comfortable. The showers had good water pressure (but figuring out how to pull the faucet out was a bit tricky). There was plenty of hot water.

There was a washer/dryer stackable unit in a closet on the ground floor. Towels and linens were good quality, and extra large blue towels were furnished for use as beach towels.

The pool, one of eight on the property, was small but very pleasant – crystal clear and icy cold. There was also a Jacuzzi. There were 5 or 6 chaise lounges, a couple of small round tables, and a regular table/umbrella and chairs. The area was frequently maintained by staff, checking the pool chemicals and sweeping debris away.

We opted to not a rent a car, and utilized the open-air trolley service which departed from the Sheraton. It was $2 per person per ride (no on/off privileges) and well worth it, if you were not in a hurry. It ran a two hour loop through the beachfront retail shops and major shopping areas of Keauhou, including Walmart and Target. Sunday we took this trolley to the beachfront and walked around, bought some souvenirs and items at one of the ABC stores (good wine/liquor prices) and ate at Lulu’s, an open-air sports bar. We got on the trolley again and made a quick stop at Hilo Hattie’s, and then on to Walmart to buy groceries for the week.

Monday morning we went to the 9 am “orientation” in which the concierge advised of the many options we had for tours. We bought tickets for the Halea Luau at the Sheraton that evening (spending extra for priority seating, which was worth it for the show). We also bought a volcano tour with KapohoKine Adventures. This departed at 11:30 am Tuesday from the office and comprised a full day, to include a stop at Mountain Thunder Coffee Plantation (sandwiches for lunch) and Punalu’u Bakery, as well as Black Sands Beach, before arriving at Hawaii Volcanoes National Park. We ate dinner cafeteria-style at Kilaluea Military Camp, which was unexpectedly crowded with multiple tour groups, including a middle school field trip.
Our daughter opted for a scuba diving trip, also arranged through the concierge. She had a great time and this was her first dive adventure. She listened to the whales and swam with an 8-foot hammerhead shark.

Wednesday was a day of rest and relaxation, and the condo was a pleasant place to do that. We opened the doors and windows and enjoyed the fresh air through the screens. One regret is that we forgot the weekly farmers market on the Sheraton grounds that day, which we probably would have enjoyed. Later in the day we took the trolley to Royal Kona Resort on the water, and enjoyed happy hour at Don the Beachcomber’s, and then walked over to Huggo’s for a delicious dinner overlooking the water and sunset.

Thursday we asked about a late checkout since our flight wasn’t until 10 pm. The staff offered an extra day which we gladly accepted. This gave us time to pack, enjoy the pool and relax. We took the trolley for one final two-hour open-air ride, which was great to snap photos and enjoy the scenic views.

We had again pre-arranged for a ride to the airport with Roberts Hawaii, and again were disappointed by their confusion over the pickup location. This had happened to our daughter earlier in the day for her noon flight as well – they were an hour late. The actual customer service is great, as the manager received the call at home and hopped in his personal van to come get us himself rather than wait for the driver to figure it out. He assured us the confusion would be corrected and gave us his business card, assuring us of a tour when we return.

This week in Kona (our 30th wedding anniversary) was the best vacation I’ve ever had. Love this property and would definitely stay here again, and freely recommend it.



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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Atlanta, Georgia
Top Contributor
328 reviews 328 reviews
177 hotel reviews
Reviews in 160 cities Reviews in 160 cities
290 helpful votes 290 helpful votes
5 of 5 stars Reviewed January 16, 2013

After a week of exploring the Big Island and a week of staying at hotels/properties under $160 we can tell you that this place is a find. We lucked out and were give a two bedroom though we reserved a one bedroom. The unit was super clean, comfortable, quite, really spacious and with a great second floor view of both the golf greens and sea. I strong recommend this location.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waikoloa, Hawaii
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 8, 2013

My second time staying here and i just LOVE it! Wish i could buy a unit and i would just live there. Front desk staff are nice and luckily both times I've stayed it wasn't fully occupied. Every few buildings have about 4 or so units in it and there is a swimming pool/jacuzzi for every couple buildings which is so convenient. There are units that have an upstairs and downstairs and also units that are either just bottom or top floor i believe.

The unit we got was upstairs/downstairs and there were 2 rooms and 2 bathroom downstairs. Upstairs there was a full kitchen, lanai, bathroom and living room area with fold out couch and dining table too. We only got to stay one night due to work scheduling but will be back as soon as we can. It's like a mini vacation for us even if it just is about an hour away from where we actually live :)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed in a cheerful, well appointed one bedroom unit with full kitchen. The staff was very friendly and helpful. The resort is located about 25 minutes away from City of Refuge (National Historic Park, which well worth visiting) and Two Steps, one of the best places on the island for snorkeling. Also in the area are numerous Kona coffee farms, some of which offer free tours and tasting and Greenwell Farms is one that I would recommend.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2012

We stayed a couple of nights at Holua Resort, and we regretted not to book more nights!!! The staff is great, very helpful, and understanding. We were travelling with a 1 year old baby, and everything agreed by email was prepared. We did not except the unit to be so big. We will definitely come back and recommend this hotel to our family and friends!!!

Room Tip: Request for a top floor unit - you will avoid noise from upstairs neighbors!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area, CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 26, 2012

Just returned from a week stay here with our toddler

The good-
*Nice sized 1-bedroom condo.
*Full kitchen
*Great leeward weather in Kona
*Quiet - no sounds but for the Monday night luau music at adjacent hotel
*Supplies replenished at front desk include coffee, soap, shampoo, dish detergent, salt/pepper
*Friendly staff

The bad-
*Not on the beach - nearest beach 5-10 minutes up Ali'i drive - Barking Sands
good beaches are 25+ minutes north (best are 50 minutes north)
*No baby pools for toddlers
*Our condo 20-133 had issues -microwave & oven hood would turn off intermittently, tub drain sometimes would not close for a bath.
*Mattress was TERRIBLE - very old with two body indentations. It was one of the worst mattresses I've used at quality accommodations (I used to travel extensively for business.)
*Took two different requests by different front desk staff to attempt to address mattress issue. I think they just made up the bed after the 2nd request - so I slept on the bad sleeper sofa mattress the rest of the trip.
*You can't drive right up to your condo - we walked 5-10 min to ours but it was nice exercise.
*Mid-to late-afternoon VOG (volcanic clouds) often blocked the sun & sunsets.
*Bad & slow internet in the evenings. Apparently couldn't handle capacity at peak times, as early morning (6-7am) worked fine.
*Few views of ocean will soon be gone as adjacent beachfront development in process.

Room Tip: How far do you want to walk? Remember you have to walk from parking lot as you can't drive to yo...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Top Contributor
82 reviews 82 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 20, 2012

This was our first time on the "Big Island", and we stayed 4 nights at the Holua Resort. First off, I must say the staff are superb, especially the night desk staff, who showed us to our room when we had a late check-in due to a delayed flight. As everything was closed by the time we arrived (past 11pm local time), we were quite thirsty, and when I inquired as to where the closest convenience stores or vending machines were, the gentleman just offered by a handful of juices and water from his own personal stash, as nothing was open at that time other than maybe Safeway in town. I was quite appreciative, and as I asked what I owed him for the juices and water, he politely declined any payment! I left him a tip which he insisted wasn't necessary, and I think this interaction best sums up most of our experience at the resort. Everyone we came across were friendly and helpful, without expecting anything in return.

The rooms themselves were much larger than we expected, with a very nice lanai. The interiors were a little dated, but clean and quite comfortable, and the space was nice to have as we were travelling with an infant. The dish detergent and packet of laundry detergent was a nice touch also for the included in suite washer/dryer.

We quite enjoyed our stay here and would definitely consider staying again if we return to Hawaii in the future.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holua Resort at The Mauna Loa Village

Address: 78-7190 Kaleiopapa Street, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #4 of 31 Specialty lodging in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holua Resort at The Mauna Loa Village 3.5*
Official Description (provided by the hotel):
With a stunning coastal view of Keauhou Bay’s private harbor, the Holua Resort at Mauna Loa Village invites you to enjoy your perfect Hawaiian vacation. The Holua Resort offers 73 spacious, air-conditioned villas designed with a Hawaiian flair. Each comfortable villa offers a private lanai or patio with ocean, mountain or golf course view. Step outside your door and enjoy eight sparkling swimming pools and whirlpools, 11 world-class tennis courts, a fitness facility, and even on-site activities. When you’re ready to explore your spectacular surroundings, head out to sea for some of the best sport fishing in the Pacific. Surf crystalline tropical waters in the morning and snow-ski on breathtaking Mauna Kea in the afternoon. From fascinating sights and spectacular natural beauty to endless recreation, the best of the "Big Island" welcomes you Holua Resort at Mauna Loa Village for your next romantic getaway, family vacation or golf trip to Hawaii. ... more   less 
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Also Known As:
Holua Resort At The Mauna Loa Village Hotel Kailua-Kona
Holua Hotel Kailua Kona
Holua Resort Mauna Loa Village
Holua Resort At The Mauna Loa Village Hawaii/Kailua-Kona

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