Despite the fact that hotels in the area were at 60% occupancy, I was told open arrival that (sigh) there was no room at the inn. I was relocated 25 miles north at their "sister" property-Paniolo Greens. Theoretically the problem was maintanence issues causing a shortage. I protested that all of the activities that I had booked were in the Kailua area, but they couldn't/wouldn't offer me anything closer. It took 4 phone calls and finally another visit the next day before a unit !miraculously! became available- it was even clean and ready to move in at 1:30. The unit was fine, the parking is lame. Color me skeptical, but I couldn't help but feel that they were trying to promote the sister property to the north. It had lots of availability due to it's very undesirable location.
The bed was made and towels replaced once during our stay, that was our bow to conservation. It would have been nice to have had the kitchen and bathroom counters wiped down as well. At least the unit was clean when we got there.
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