Let me start out by saying that the employees at this hotel were all very nice and provided courteous and prompt service. This was the only good thing at this place. Outside of that however it was a whole different story. The interior of the units is really old, depressing and needs an upgrade. I was told that I was given one of the better units in phase II, which had been "renovated". Let me emphasize the "renovated" part. I have no idea when this was renovated, but I can assure you, this was at least 25 years ago . The furniture was very old, sofas were worn out and I had to put covers on it to be able to sit down, the carpet had holes in it. When I asked to be switched units, the staff was very polite and game me a choice of other units that had been "renovated", they were both worse than the unit I was in. I decided to stay in the existing unit and just deal with it. On with the description. The unit was a 1 bedroom unit, with 2 full bathrooms. The living room and dining area have very old furniture, one full sofa that converts into a bed and a single seat. Both had the upholstery very worn out and the springs in the sofa bed were falling out. There is a flat screed TV hanging right in front of the dining room, very awkward. The kitchen had all the items needed, full refrigerator and stove with pots and pans, and a full set of plates and utensils for 4 people. Walking into the unit feels like walking back in time, the early 90s. If this was remodeled this is probably the time. Color on the cabinets is a yellowish orange tone, and the counter tops are made of this very small tile that is 1X1 with an awful off white color and a dreadful row of pale orange accents. Whoever installed this did a terrible job, as the tile is not aligned properly. The pictures posted on other reviews do not do justice as to how awful this place is. I made it a point to leave early in the morning during my stay and return late at night. Unfortunately, I had done an exchange through a time share and could not get my money back. Otherwise I would not have stayed. Do yourself a favor and stay somewhere else. One more thing I forgot to mention is that there is a daily A/C fee in case you want to sleep in a cool room. For a one bedroom unit it is $8.67 per night and you get a key to be able to turn this on.
Since this is a timeshare and it has been in place for a long time, I cannot for the life of me think how badly managed this place is. At $800 per week in maintenance fees per unit there is at least revenue of $40K a year per unit. How in the world is it that this is not in better shape? It does not take $40K per year to maintain this unit. If I was an owner at this place I would be screaming at management to make this place look decent.
- Official Description (provided by the hotel):
- The Kona Coast Resort on Hawaii's Big Island sits on 21 acres of lush, tropical gardens and offers spectacular views of palm trees and calm waters. 267 spacious and air-conditioned villas at Kona Coast Resort are designed with a Hawaiian flair. Each comfortable villa offers a magnificent Pacific coastline view or a manicured tropical garden view from its private lanai or patio and include full kitchens and all of the comforts of home. Enjoy two swimming pools (one family pool with a children’s pool and one quiet spa pool), three Jacuzzis, sauna, playground, tennis courts, volleyball, fitness center, and on-site activities like hula lessons and dive instruction. The abundance of things to do on the Big Island found within easy distance of the Kona Coast Resort is as remarkable as it is exhilarating. ... more less
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- Also Known As:
- Kona Coast Hotel Kailua-Kona
- Kona Coast Resort Hawaii/Kailua-Kona