Let me start off by saying how impressed I was with Dennis from my very 1st email to him, and every corespondence since. My wife and had a trip to Hawaii to celebrate our 5th Wedding Anniversary, and she decided she wanted to try Sport Fishing as it was ranked one of the top "things to do". Very pleased with her decision I emailed some companies too see about their availability and because if it was my wife and I, if they had openings with another small group or something along those lines.
Dennis emailed me back almost immediately, just letting me know that he received my email and was heading out on a tour, and confirm things later that day. He was the only company to email me back that day.With-in 2 days and several emails back and forth, we had everything sorted out and Dennis suggested we go snorkelling if that was something we wanted to do. He made it seem like he really wanted us to have a memorable experience. This is a quality rarely found in businesses these days.
Not even 5 days later, we had a family emergency which forced us to cancel our Anniversary trip to Hawaii, and had to rebook everything, hotel, flights, car rental, etc... I sent Dennis an email regarding our situation, and he was very empathic and was willing to work with us to accomidate our change in plans. Again a quality rarely found in businesses today. We are now travelling to Kona at the end of this month, and are looking forward to getting out on the ocean and slamming some Tuna, and Marlins.
I really just wanted to write this comment to commend Dennis with his customer service, and empathy. Thank you Dennis, and we are looking forward to our trip, and fishing with you!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.