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“Fantastic” 5 of 5 stars
Review of Aston Kona by the Sea

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Aston Kona by the Sea
3.0 of 5 Condominium   |   75 - 6106 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly ResortQuest Kona By The Sea)   |  
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Hotel amenities
Calgary, Canada
Top Contributor
100 reviews 100 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
107 helpful votes 107 helpful votes
“Fantastic”
5 of 5 stars Reviewed January 5, 2013

My wife and two children stayed at the Aston Kona by the Sea over New Year's 2012/2013 for 8 days.
We stayed in a two bedroom condo. All I can say is that I was 100% happy with the apartment.
We were in unit 220, which is a two bedroom unit. The master bedroom is off of the living room and has sliding doors that can be opened. It had its own bathroom The second bedroom had two single beds and its own bathroom. The bedrooms were quite large and had ample room to store clothes in both closets and dressers.
The unit must have been recently renovated, because it was spotless and extremely well appointed.
There is a full kitchen with all the amenities including microwave, full stove, full fridge and a dishwasher. In addition, all of the kitchen utensils you could ever want are there right down to a rice cooker.
It is an open concept apartment. There was a large dining room table with four chairs.
All of the furniture was very nice and clean. There was a large screen flat screen television in the living room and a smaller flat screen in the second bedroom.
On the front was a balcony that overlooked the pool and had a view of the ocean (not a direct view, but at about 45 degrees. You can easily see all of the pool and the pool area.
There are barbecues by the pool area as well.
The beach in front of the building is a rocky one, they therefore have an area with chairs in a sanded area in front of the pool.
I wouldn't say it is a great spot if you want to lay on a true beach. However, if you like a pool next to the ocean, this is it.
There is no restaurant in the complex and really nothing very close. It is about 2km to the nearest set of restaurants.
I would definitely rent a car, as it will be needed in order to go to the local beaches and to go to restaurants. There is some under the building parking available and also an outdoor parking lot with ample parking.
There was daily maid service to clean the apartment and to change out the towels.
Expedia has a concierge travel advisor on site. We used her to book two of our outings. She was very knowledgable and pleasent to deal with.
Overall, I was extremely pleased with and have not hesitation recommended this complex.
The only caveats being that it is not close to a true beach and not close to restaurants.

Room Tip: Ask for unit 220.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, January 8, 2013
Thank you for your comprehensive review that will definitely help our readers make a great choice of Aston Kona by the Sea.

Please return and be a part of our family once again.

Mahalo

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Cowichan Bay, Canada
1 review
4 of 5 stars Reviewed January 2, 2013

We spent 10 nights in unit 420. It was clean, spacious and bright. We left the veranda door to the master bedroom open at night to listen to the surf and waking up to it was a highlight every single day. The staff were knowledgeable and helpful and having an on site 'Expedia Advisor' was great for figuring out what we wanted to do. As part of their training, they get to go on every adventure or to every location that they recommend.

For the room itself, there could have been more kitchen supplies; the knives were atrocious and we constantly ran out of cutlery and dishes (family of 4), but this is a small gripe. The only major issue I had was the master bed that clearly had gone past its due date by a few years and was collapsed in the middle on the left side. Made for very uncomfortable sleeps and a 'very good' instead of 'exceptional' review.

Room Tip: If you don't like the sound of surf or require a silent sleeping area, don't come here. If y...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, January 8, 2013
Sleeping on a comfortable bed is very important where we will notify the owner to address the situation. Please accept our sincere apologies.

I am confident if given another opportunity we can provide that perfect Hawaiian vacation and a great nights rest. Please feel free to contact me for my personal assistance.

Mahalo

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Discovery Bay, CA
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2012

We were lucky to get unit 122. Beautifully redone, and so comfortable. The kitchen was very well equipped, making meals fun. The guys worked the BBQ, depending on how many mai tais the results were delicious. We traveled with my dear cousin and her hubby, and we were very comfortable. (need to find out the details on the Master Bedroom mattress, as we are shopping for a new one). The only drawback, was the bed in the second room. Would be nicer if it was a king as well, but we switched bedrooms midway through the week, so we each had the master for 5 nights. Loved the wonderful ocean sounds at night.

I needed to do payroll for our employees while we were on our trip, and the internet connection was iffy at best (not the fault of anyone involved in the condo), but we finally got all things done that needed to be done, and back on vacation mode. The office staff were most helpful. Rhoda our housekeeper was a gem!

Again, cooking was a treat in that well equipped kitchen, the furniture was so comfortable and really attractive. No negatives about the rooms or the facility.

We will certainly consider this location in the future. We travel to Kailua-Kona often.

Room Tip: Ask for 122 and you will not be disappointed.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, January 8, 2013
Thank you for sharing your experience with us. We are proud whenever we can meet our guests expectations. Please let us know if we can help with your payroll next time so it will be less time working or none at all.

Mahalo

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
154 reviews 154 reviews
17 hotel reviews
Reviews in 47 cities Reviews in 47 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 19, 2012

Wonderful setting. Complete condos, so large rooms, lots of space and full kitchen. Patio directly overlooking the ocean. Very pretty view in the mornings. I would have stayed longer.

I didn't realize that there was no restaurant anywhere near the hotel, so the first morning was a little bit of a shock. They didn't think to mention that when we checked in. We only ate breakfast in that area, so by the second morning we had bought some coffee and rolls to eat.

The shuttle bus only goes by the hotel hourly (in both directions), so we had to take taxis a couple times.

Nothing to do there except relax (horrors!) by the ocean. No beach; just lava rocks. But they have lounges all over the ocean front, so it was very pleasant.

We spent most of the time away from the hotel. Lots of good restaurants at Kailua-Kona. And there's lots of things to see and do there.

Staff not terribly helpful. It's really a place to stay; their responsibility seemed to be to take care of the place, not the residents. But we didn't plan to do much there anyway.

Room Tip: Higher rooms have better views.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, January 8, 2013
Aloha and thank you for your great review. We sincerely apologize our staff did not provide the usual great service we are very proud of. We do understand our staff is the reason many of our guests return year after year. We appreciate your comment to help us improve our services.

Mahalo for staying with us and please return very soon.

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2012

We spent 4 nights in suite 303 (1 bedroom). The location was great for us as we wanted to be outside of the heart of Kailua-Kona. The views from this oceanfront suite were amazing and the grounds are well maintained. It was peaceful and quiet.

The suite itself needs some work. The carpets are dirty and need replacing and there is a musty smell in the suite. As well, there are chunks of drywall missing at the bottom corner of walls.

In terms of cleanliness, there was shaving cream or toothpaste splatter on the medicine cabinet and there was rust in the bathrooms.

The showerheads were really low. We're only 5'5" and they were too low for us; a 6 ft person would have a really hard time with this. The water pressure was good though. There are two full bathrooms; only one hairdryer affixed to a wall.

The mattress quality was good.

The DVD borrowing service is a great feature; the TV was too small for the size of the living room.

Kitchen was well equipped; a nice addition would be a blender.

Laundry machine and dryer worked well; only one detergent was provided for the stay.

Overall this is a nice place that could easily be made fabulous with a little more TLC.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, January 8, 2013
Thank you for the opportunity to improve our services and product. My response shows we review and act upon every suggestion and comment from our guests. It will always help us to continuosly improve our service and product.

We look forward to your return and share our corner of paradise.

Mahalo

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, CO
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2012

Great location with fabulous sunsets! Like the convenience of a condo so you can make some of your own meals. The pool and hot tub are great.....view fabulous!! However, the units need updating and whoever does their cleaning could be better. All in all....we love this small condo complex for it's views and location.

Room Tip: Rooms in the center building have a better view for sunsets.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, December 26, 2012
Yes, beautiful ocean and sunsets are what our guests expect and enjoy while here at Kona by the Sea. We always continue to improve our services and product your feed back will definitely help us.

Please come again and feel free to contact me directly for my personal assistance.

Mahalo

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 25, 2012

We stayed 6 nights at this property and had a lovely condo with a nice partial ocean view. The $10 a day amenity charge was probably well worth it because there was no up charge for air-conditioning and we could check out current movies two at a time, internet, complimentary coffee and newspaper. The unit had 2 bathrooms and one bedroom and a full kitchen with granite counter tops. Washer & dryer in unit.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this review, January 8, 2013
We appreciate your review that will help our readers decide that amazing is the way to enjoy their Hawaiian vacation. Our ocean front property and spacious units provides a home away from home.

We hope for your return.

Mahalo

Brian Hirata
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aston Kona by the Sea

Address: 75 - 6106 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly ResortQuest Kona By The Sea)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 31 Specialty lodging in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aston Kona by the Sea 3*
Official Description (provided by the hotel):
An intimate, oceanfront resort with breathtaking views and spacious suites. This condominium resort fronts a magnificent rocky shoreline with its own sandy lounging area, outdoor barbecue facilities and more. Located just south of historic Kailua-Kona with its charming shops, dining and nightlife. ... more   less 
Reservation Options:
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Also Known As:
Aston Kona By The Sea Hotel Kailua-Kona
Kona Sea
Resortquest Kona Sea
Kona By The Sea
Aston Kona By The Sea Hawaii/Kailua-Kona

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