I have never written a review before, but after looking at the recent postings I have to agree with Brian's review from October of the same year. This was our 3rd trip to the hotel, and our expectations were high as usual. We stayed at Four Seasons all over, including Maui, Lanai, as well as mainland and so far the Hualalai resort has never failed to exceed our expectations. But this time, unfortunately I have noticed some sad changes:
Room: we requested lower level with an outside shower, and our request was honored, it was my birthday, so it was very nice to find a card and nicely presented cake, but I have noticed the bath products are no longer L'Occitane, but an unknown, nameless brand, in even more "unluxurious" containers.
ULU: I also had a very unpleasant experience, which was unexpected. We booked a reservation for a dinner at 8 pm, but arrived a little earlier to enjoy couple of drinks at the bar. We stopped at the hostess stend and informed her that we will be waiting for our table at the bar, 10 minutes after 8pm, we were still sitting at the bar cluless about table situation. I approched the hostess and asked her about timing, she did not apologize, rudely said that evening is buisy (which was not true, there where a few tables available), I could not beleive it was even possible at the Four Seasons. Of course, the evening was completely ruined, the manager approached our table later with apology, but it was too late. We never went back for the dinner there, and used Beachtree and Hualalai Grille, which was quite fine overall.
Overall the trip was great, and we probabaly will come back. But for our next trip to Havaii in February, I booked a villa instead.
ask for a ground level with an outside shower, or ocean front- would be more expensive
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloha from Hualalai!
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Thank you for choosing Hualalai as the destination for your birthday celebration. Once again, Happy Birthday. Thank you too for sharing your observations, which are quite valuable, since you have visited twice before and have a basis for comparison. We are making strides to "Go Green," which includes replacing as many plastic products with more environmentally friendly products. We upgraded the bath products which we now put in ceramic containers versus the small plastic bottles of shampoo/conditioner. We also eliminated the plastic water bottles with Hawaiian-made carafes which are refilled as needed. On futue visits, please let our staff know that you prefer L'Occitane products which we will happily provide.
I am so sorry to hear that the hostess at 'Ulu did not find you as soon as your table was set and was abrupt in her answers to you. Please rest assured that the restaurant manager addressed this issue, with hopes you will dine at 'Ulu on future visits.
Feedback from our guests enables us to improve our facilities and service, and we encourage you to let us know anytime we need to correct a situation.
We also hope you will visit many times in the months and years to come. Thank you again for your feedback.
With warmest aloha,
Executive Administrative Assistant
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.