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“Other Options to Use/Stay at The Four Seasons Hualalai” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Special Offer
USD 1000 Resort Credit
Ranked #1 of 15 Hotels in Kailua-Kona
GreenLeadersGold level
Austin, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
58 helpful votes 58 helpful votes
“Other Options to Use/Stay at The Four Seasons Hualalai”
5 of 5 stars Reviewed July 7, 2013

This was the 2nd stop on our 3 week family vacation to the Hawaiian Islands. The first was 8 nights in Maui at the Wailea Beach Villas. The second, 7 nights in a villa at Hualalai.

Hualalai is a country club resort - I believe owned by Michael Dell. Part of the resort is The Four Seasons -- it is just mixed into the master plan of this beautiful community that is designed around lava fields. It is located on the Kona side of "The Big Island." It is just about 6 miles from the Kona International Airport.

Our children are 10 year old twins and a 6 year old. We enjoy staying in homes so that we can cook and not bother every day with breakfasts/lunches/dinner every day on long vacations and get a lot more space/bedrooms. But, we love resorts and so many times villas are the answer that are associated with resorts.

We rented a villa through "Villas of Distinction" with our AMEX Platinum travel agent. It is located in Hualalai and for an additional $50/day per person above 14 years of age - you get all access to The Four Seasons and Hualalai country club (just like Four Seasons guests). Plus you get a golf cart with a witty name to use. There is a wonderful gym, tennis, golf, and then, of course, all of the Four Seasons Pools.

Our stay was starting a peak travel period but since the pools have specific targets -- it never really feels that full. Plus, adults have an area away from the families which I'm sure they appreciate! Of course there is the kid's club and that's when parents can have alone time to do as they please.

We spent most of the time in King's Pond, the pool in the ocean (very creative), and the huge family infinity pool. The Four Seasons makes it very safe for children to snorkel and make it as authentic as possible.

I must say -- for 7 nights -- we could not imagine just staying at the resort. All of the Hawaiian islands offer so much we enjoy exploring, but, resort time is important, and we give ourselves enough days to do both.

For example -- my children will never forget going to Volcanoes National Park and seeing lava glow at night. Or my older son will not forget catching 150 pounds of Mahi Mahi with my husband off the Kona coast. The Hilo side of the island is just beautiful and quite different from where the resort is located. We also enjoyed a family session at Dolphin Quest.

We did make reservations for dinner one night at sunset at The Four Season's Ulu Grill. We really enjoyed our meal and we had a perfect table to enjoy the sunset.

So, if you want The Four Seasons, but, you want more room, a gourmet kitchen, etc. I highly recommend renting a villa at Hualalai. You can still get private catering, daily maid service, etc. if you want it -- it will just cost more. We would have paid the same or a bit less at The Four Seasons but we got so much more space and value, in our opinion, than staying at the hotel.

As usual, the staff at The Four Seasons is wonderful and most of the time would come up to ask for pool service. A few times we had to ask - especially at the family pool. Note: during peak travel times there is a clear pecking order to getting prime chairs: 1. Four Seasons guests 2. Hualalai villa owners 3. Renters of Hualalai villas (us). Only one time did that mean chairs a bit away from the prime area. Really not a big deal since we rarely sat in our chairs anyway and 'away' is just a few feet further. Again, this happened only once.

Just wanted to let everyone know that you have other options than staying at the actual Four Seasons -- you get more room, etc.

As on all the major islands -- there is Costco -- go there and stock up -- prices are about the same as mainland and it also carries local items.

Enjoy this resort!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, July 10, 2013
Greetings from Hualalai!

What a beautiful picture you painted of your family's recent Hawaiian vacation! I am so happy to hear that the villa you rented was ideal for your needs and that you thoroughly enjoyed all of the Four Seasons amenities. There is something for everyone here at Hualalai, families with children, honeymooners, single travelers, retired people and we are delighted that you found your niche! We hope you will visit many times in the months and years to come. Thank you for your positive feedback!

With warmest aloha,

Rheba Crane
Executive Administrative Assistant
Four Seasons Resort Hualalai
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

Absolutely and unbelievable experience. A step above every other resort in Hawaii, no touch is missed. From checkin to checkout, the staff is unmatched, and the activities were spectacular. Just a wonderful visit, with memories galore. This is a must do trip, and now I can't wait to return.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, July 10, 2013
Aloha!!

And we can't wait for you to return! Thank you (mahalo) for your high praise. We will do our best to make every vacation here at Hualalai just as memorable.

With warmest aloha,

Rheba Crane
Executive Administrative Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

There is not one thing about this resort they should change; it is absolutely perfect. Expensive yes but worth every $1k! Really it's is my favorite hotel in the world!!

I have been there twice in the past 3 years! It is beyond perfect!

Go!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, July 10, 2013
Aloha from Hualalai!

We are delighted to hear that Hualalai is your favorite hotel in the world, and we loved your parting message to TripAdvisor followers ... "Go!" What a lovely compliment. Mahalo!

With warmest aloha,

Rheba Crane
Executive Administrative Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2013

Amazing to say the least! We have stayed in many island resorts and Hualalai is above and beyond. My husband and I stayed in the Hawaii Loa Presidential Villa. A perfect view of the Pacific Ocean from our luxurious lanai. 5000+ square feet of Beauty and Peace! The staff was so attentive but not obtrusive. We were alone unless we needed anything! We treated ourselves to the complimentary massages in our own villa and enjoyed the beach and pool. Played golf and tennis. Had lovely meals at all 3 of the Restaurants located on the grounds. At the end of each beautiful day, watched the sunset from the lanai and made our way to the bedroom that was gorgeous, comfortable and romantic.
We found ourselves not wanting to leave. Work permitted that we must. But we will return next year! Thank you to the wonderful staff!

Room Tip: Depending on what you are looking for. We wanted to get away and be alone. So we chose the Villa. Th...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris W, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, July 9, 2013
Aloha,

Thank you, for taking the time to share your experience and for choosing Four Seasons Resort Hualalai during your recent visit to Hawaii.

We all truly enjoyed having you with us and look forward to your return.

Hopefully work will permit you to visit us more often.

A hui ho,

Chris White
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

This last trip to the four seasons Hualalai was my fifth visit in four years, so to say that I love this place is an understatement.

I'm going to point out a few negative things my Wife and I noticed this trip, this is the first time I've ever been disappointed with my trip to this resort. However, when you pay well over 2k per night, I think that gives you the right to express your concerns.

Again, since we frequent the hotel quite a bit, we're pretty up on things in regards to this resort. The one thing we noticed right away was the lack of experience at the sea shell swimming pool.

1.It's plainly obvious that most of the pool attendants are fairly new because the incredible pool service we've been accustomed to was greatly lacking. There was def a lack of leadership out there, too many new people without direction. This is not acceptable!

2. The rugs in our room had a lot of stains on it, and the outdoor shower was looking weathered.

3. I noticed more litter on the property than I have ever seen. Again, very disappointing.

Some positives

1. Food has gotten a lot better (the beach tree especially).

2. Housekeeping was great.

3. As always, the staff is extremely polite.

4. Still the best hotel that I've ever been to.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portola Valley, California, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 3, 2013

The resort is amazing, he food exceptional and the service top notch! The turtles lounging on the ocean's edge is a special treat! We love the views, the easy airport access and the Hawaiian charm of Hulalai.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 3, 2013

We've stayed at many five star hotels in Hawaii and elsewhere. We really love smaller, more catered boutique style hotels. We came to the Four Seasons Hualalai with very high expectations and we were not disappointed! This resort sets the standards by which we're going to measure every other. The location, the service, the rooms, it was all just amazing. Everything is so well thought out that we didn't have to worry about anything. Relaxation per minute was amazing.

We did have a minor issue at the spa, but the hotel handled that very well and the treatments were fantastic.

We'll be going back as soon as I can take more time off from work.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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