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“Best of the Best” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
Global
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
“Best of the Best”
5 of 5 stars Reviewed March 28, 2013

I've been to some great hotels. This one is the best of the best. Bungalow residences are perfect. Adult only pool is great. The open pool is great. Service is unreal.

The higher end restaurant is phenomenal. The other is fine, but not as special. The breakfasts might have been my favorite. Amazing.

The ocean is there for viewing. You can swim, but it's no grand beach. However, if you want to snorkel, you will see turtles everywhere. There's a nice lava drop-off that is tricky to navigate in heavier waves, but worth it.

Serenity. That's what this place is all about.

Room Tip: Upper rooms have the view. Lower rooms have the outdoor shower and walk out to the pool.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, April 4, 2013
Aloha!

You chose the perfect word to describe our resort, "Serenity." Thank you for your kind remarks. We hope you will visit many times in the months and years to come; anytime you need a little peace and quiet!

With warmest aloha,

Rheba Crane
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,810 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (561)
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Stavanger
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2013

You pay a lot, but you get a true luxary experience. Restaurant choices and food was outstanding. Dont need to leave the resort if you want excellent dining. Beautiful setting, a lot of space, nice pool offerings, large rooms with great views, terrific breakfast buffet. Not an ideal beach for swimming, but probably a true statement for a lot of stone/lava based beaches. We loved our experience.

Room Tip: Our room overlooked snorkling lagoon and then further to ocean, that was very nice.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, April 4, 2013
Greetings from Hualalai,

We are delighted to hear that you had an excellent vacation here at our resort. Thank you for your comments regarding our beach, which is not ideal for swimming since the island is still "growing." We compensate by providing 7 swimming pools, including the ocean pool, a pool designed for our younger guests, and the snorkeling pond. We hope you will continue to vacation with us and thank you again for your positive feedback.

With warmest aloha,

Rheba Crane
Executive Office
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Paris, France
Top Contributor
87 reviews 87 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 27, 2013

Upon arrival, the grounds are just wonderful, super well maintained, surrounded by golf courses with a wonderful view.

The front of the hotel staff seemed to chit chat a little too much, with not all acknowledging our presence, likewise with the front desk and reception, all seemed to have their heads focused on the computers. Once through the main building though, all the staff stop, acknowledge, smile, greet you, offer assistance, just great.

Went to the Beach Tree bar, which if you dont go for sunset, you just have missed out on the best part. Sat at the bar, and left it all in the hands of Steve the barman, excellent guy, knew very well his drinks, interacted well with us, made us feel welcome, comfortable, excellent cocktails. Once with our drinks, we enjoyed the sunset as one would expect.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 25, 2013

We were here on a company paid awards week, so luckily we did not pay for our stay! But, people staying at Four Seasons expect the high prices, so we won't go there, i.e. $80 for two for breakfast.
Our second floor room was really nice and faced the ocean with waves galore. They have three restaurants to choose from, Ulu which has an asian flair, Beach Tree Restaurant which is more Italian and continental and their Hualalai Grill.which is excellent steaks, lamb chops and the like. That was my absolute favorite.
The pool looks right over the ocean, while the spa and gym provided a relaxing respite. I am glad that my pedicure/manicure was also paid for since it was $140 if not! And, they don't have nail dryers! Have to say on that count, my $35 combo at home was better!..But, it was relaxing.
I think what stands out about this Four Seasons compared to one we went to in Jackson Hole, Wyoming is how accomodating the whole staff was. There was never a question of "NO'. When you got to pool, someone was there immediately offering your towels and providing you with glass of water..which was constantly filled. Same on the beach lounges. I called one day to find out when they were making up room so could shower, and they said, let us have you next on the list.
There are many paid activities the concierge can suggest like ziplining or watching dolphins, or horseback riding or waterfall trips. I'm not much for that kind of adventure, so the only reason I gave this a 4 instead of a 5..is that, unlike going to the Caribbean.i.e. St. Martin where we usually travel from New York, you'd have to rent a car and travel a good 2-3 hours to see the plus side of the island or volcanos. I felt a little trapped in this beautiful oasis!

Room Tip: Definitely want a room on the beach. The rooms that aren't on the beach can be rather dark since...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 24, 2013

First let me say that Four Seasons properties are among our favorite. Their service and quality has always been very good. We did not experience the same level of service at the Hualalai. Turn down service missed one night and the other night came too late, and this was after we had requested a specific time. Golf course was outstanding, but again did not experience anything special from the staff there. Disappointed with dining, service and food quality at Ulu was average though we were told it was still in process of opening. Location and views are spectacular, rooms are nice and well appointed. For the price paid we expected a higher level of service and attention.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed March 22, 2013

My recent stay at Hualalai has spoiled me for all other hotels. My room, the service, food, spa and the property were all exceptional. It was really the little things that made this vacation special. The assistant manager called me to see if I needed anything. The gardeners were lovely to chat with about the variety of plants on the property. At the spa, my masseuse found information about a local tour guide. I could go on. I rarely like to visit the same place twice, but I will make an exception for Hualalai.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, April 1, 2013
Aloha from Hualalai!

It was a pleasure to have you as our guests here at our beautiful resort, and we are happy to hear that you have been spoiled for all other hotels! Thank you for your gracious comments. We look forward to welcoming you back many times in the months and years to come.

With warmest aloha,

Rheba Crane
Executive Office
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Honolulu, Hawaii
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2013

From the moment we arrived, we were wowed. The golfing was fabulous. The service was impeccable and the food was devine :0). The amenities were wonderful as well.
The best hotel I have ever stayed in by far. Comparing it to other hotel chains, there is no comparison. Definitely planning on going back for another stay next year.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, April 1, 2013
Greetings from Hualalai!

You could not have paid us a higher compliment than "Definitely planning on going back for another stay next year." We are happy to hear that you had a WOW experience and that you feel there is no comparison.

Mahalo!

Rheba Crane
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai - The Place of `Uhane inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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