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“Amazing....!” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Hotel amenities
Special Offer
USD 1000 Resort Credit
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
hertfordshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing....!”
5 of 5 stars Reviewed March 19, 2013

Nothing else describes this hotel.... after years of staying in hotels for work on a daily basis, this hotel is heaven. The service at this hotel is exceptional. The restaurants are also superb. The various pools are very nice as the adult pool is nice and quiet... I will be back again without a doubt!

Room Tip: We stayed on the kings pond. amazing property through-out!
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 20, 2013
We will certainly hold you to your promise to return to Four Seasons Resort Hualalai. Mahalo for your kind words and I agree with you that this resort is heaven!

With warmest aloha,

Rheba Crane
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,684 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (511)
Date | Rating
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English first
New York City, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 18, 2013

This is a world class hotel, from the moment you arrive you are greeted by an attentive staff and manager. The service is A+++, the staff is well trained and everything works like clockwork. The moment you take a sip of that Hawaiian guava, you're in paradise.
The grounds are magnificent, we stayed in the Palm Grove section, which is the adult pool. We loved it. We went in May of 2011 for our honeymoon, and we were upgraded to a suite, and had a package where we had five spa treatments. The spa is excellent & treatments are top notch. The hotel is so private, and special that we barely left the property during our week stay, except to go on a heli ride and zip lining.
Let me paint the scene, you wake up, explore or take a yoga class, take a dip in the pool, eat fish tacos, watch the sunset, get pampered in the spa, watch the sunset, start all over again. There are many activities offered that you don't get bored, and there are several restaurants to choose from.
Because we were celebrating, we decided to do the dinner on the beach. Because it was windy, they moved the dinner to the presidential suite, we had a romantic and magical night. This place is magical and our trip was one we will never forget.

Room Tip: Make sure you ask for a room with the outdoor shower
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 19, 2013
Aloha! You took the words right out of my mouth, "Paradise on Earth." I agree with you that it just does not get better than a vacation at Hualalai. Thank you for painting a lovely picture of your recent visit, and I am delighted that you chose to honeymoon with us in 2011. Please continue the tradition of building happy memories at Hualalai.

With warmest aloha,

Rheba Crane
Executive Office
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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 18, 2013

I have never been to a better hotel! It is gorgeus!! The rooms are spacious and very nice. Right when you walk into the lobby they offfer drinks and drive yout to your room in a golf cart. I was really inpressed!! They even have a snorkeling pool filled with fish and rays. Also there are a nice varity of restraunts. The emploees were also super nice! I have never stayed at a better hotel!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 19, 2013
Thank you (mahalo) for the lovely description of your recent visit with us here at Four Seasons Resort Hualalai. I am so happy you had a truly memorable vacation from the initial walk into the lobby to snorkeling, dining, and a warm reception from our staff. Please come visit again soon!

With warmest aloha,

Rheba Crane
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hailey, id
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

We actually stayed at the residences. Wailulu townhouse bottom unit 2 bdrm $750/nt. loved staying in the townhouse, we had a golfcart which was fun to drive to the resort. Food was always amazing. Location was amazing. Pools couldnt be better. Wasnt as fond of the big island as maui but would come back just to stay at this four seasons again!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 18, 2013
Aloha! We loved your heading - "Stunning!" I am so happy to hear that you had a lovely stay in one of the townhouses here on property and that the food, staff and pools were everything you hoped for. Please return again and again! Thank you for writing.

With warmest aloha,

Rheba Crane
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2013

In terms of guest services, they were unparallelled. The views are fantastic, the grounds are fantastic, the service is fantastic. Everyone from the groundskeeper to the concierge to the gate attendant were so friendly and helpful and seemed to really enjoy their jobs!

We actually stayed at one of the residence villas and had use of the four seasons amenities and we would do it again in a heartbeat! It was one of the best vacations we have ever had!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 18, 2013
Aloha! How kind of you to write to describe your stay in a townhouse here at Hualalai as "fantastic." I think I can speak for the entire staff when I say that we do enjoy our jobs. What better life is there than to live on the Big Island and work at Four Seasons?!

See you again soon, we hope!

With warmest aloha,

Rheba Crane
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Absolutely stunning resort with wonderful service. This is the kind of place you save up for to experience and it is worth every penny spent. We were lucky enough to get a great deal and got the lowest price room which at this resort doesn't matter since all of the rooms are great. =) We spent a lot of time pool lounging, either at the adult pool or at the quiet pool, and the attendant service was terrific. The staff at the Cultural Center is amazing and genuine. We used the tennis courts once and the court and equipment was stellar. If I had to find a fault anywhere at the resort, it would be with the food & beverage. Food and bev is pretty meh and at the prices they charge this is where they should improve. However, you will not find a better resort anywhere IMO and even though it's expensive you truly do get your monies worth overall.

Room Tip: Golf View rooms are quiet and seem more private.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 18, 2013
Thank you (mahalo) for taking the time to write describing your recent visit to Four Seasons Resort Hualalai. We are happy to hear that you had a lovely stay and that our staff provided the level of service our guests anticipate and certainly deserve. I am especially happy to hear that you found the Cultural Center.

We hope you will return many times in the months and years to come.

With warmest aloha,

Rheba Crane
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tlcrn
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2013

We just got home tonight from our fantastic trip to this outstanding home away from home. We stayed in an oceanfront room, #801, and it was great. We overlooked Kings Pond and the ocean and located next to Ulu. The room was quiet, even though I slept with the windows open most nights to hear the waves crashing. We also had an outdoor shower! Nice. We ate at Ulu many times and the food was top notch as was the service. We loved Nastassia at Ulu. Great service, great suggestions. The Pear Saketini is a lovely cocktail. The Hamachi with jalapeno is great as is the Kampachi, the mussels (yummy curry sauce) and the Crab potstickers. And, this fish oriented restaurant served us up an amazing Kona crusted New York steak. Yum!! The Beach Tree Restaurant and Bar was also great. This is the place to watch the sunset and the whales breaching. Seriously, save the money on the boat trip and just watch them from the lounge while enjoying a delicious beverage and their amazing Local boar nachos. So good. Steve , the bartender here was great. My husband loved the golf here as well. On his second round, he walked into a tree and cut his eye up pretty bad. Carl, from security took great care of him. Cleaned his eye up and gave us some first aid supplies to hold us over. Carl is security, and all their security people are EMT's. I could write a novel about this place. From valet, to reception, to room service to housekeeping. Oh, the massages at the spa were amazing. This IS the kind of place you never have to leave. The thing is, we do like to check out other stuff and this location is not near anything. Its going to be a twenty minute drive at least. That is not a negative, just a fact. Actually, to some, it might make you want to stay here even more! We LOVED IT!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 15, 2013
Aloha from Hualalai!

Please let me know when you write your novel about your Hualalai experiences since I want to buy the first copy! Thank you (mahalo) for taking the time to describe your recent stay, and for mentioning several employees by name who assisted you. As you observed, even though Hualalai is rather isolated, most guests choose not to leave the property and often return the rental car after a day or so! I am very happy to hear that you enjoyed your room and room location near 'Ulu and with a great view of the ocean. Perfect!

We hope you will continue to choose our resort as your vacation destination.

With warmest aloha,

Rheba Crane
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Business Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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