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Four Seasons Resort Hualalai at Historic Ka'upulehu: Traveler Reviews

5.0 of 5
72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
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Four Seasons Resort Hualalai at Historic Ka'upulehu
Ranked #1 of 14 hotels in Kailua-Kona
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1,052 reviews from our community

Traveler rating
    909
    80
    31
    20
    12
See reviews for
Families
247
 
Couples
505
 
Solo
9
 
Business
66
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“World class service defines the guest experience at this property.”
5 of 5 stars Reviewed January 19, 2013

Incredible physical property which is meticulously maintained. Absolutely over the top customer service experience. The staff is focused on every detail of the guest experience. They are well trained and do an excellent job of taking care of you and making you feel special. Stayed in an ocean view prime room and was very pleased. Truly a full service resort with every amenity I could want. Feat spa and gym. Many yoga and exercise classes. World class concierge. As good as any Asian or European customer service with physical facilities and amenities exceeding them.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Ask P S about Four Seasons Resort Hualalai at Historic Ka'upulehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review
January 21, 2013
Aloha,

We are so pleased to hear that you enjoyed your stay at Four Seasons Resort Hualalai.

Thank you, for taking the time to post your review and for choosing our resort for your recent vacation.

With warmest aloha

Chris White
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed January 18, 2013

Relaxing - amazing staff, beautiful grounds. The adult pool is ideal. I loved the walking path along the ocean, and opportunity to snorkel in one of the 7 hotel pools with exotic wildlife. The food was optimal, and I always left meals satisfied. The staff is amazingly nice and helpful, from the bartenders to the grounds people. The weather was a bit iffy - much better in Maui, but the experience was still great. The natural grounds are also a treat and allow for more of an authentic feel. (as authentic you can get at a 5 star resort)

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask bmulheran about Four Seasons Resort Hualalai at Historic Ka'upulehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Almost Excellent - Front Desk Agent Rude”
4 of 5 stars Reviewed January 17, 2013

Sixth year staying here and almost everything was perfect but upon check out encountered a rude male desk clerk. Same one that was rude last year. All in all, not too bad overall!


Massage was supposed to be 80 min but lasted 62 min and was blah and one of the worst I have ever had.

Other than this the stay was fantastic, food, wine, cocktails, pool service was flawless.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
Ask BRH949 about Four Seasons Resort Hualalai at Historic Ka'upulehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review
January 21, 2013
Aloha,

Thank you for taking the time to post your review and for choosing Four Seasons Resort Hualalai during your recent vacation to Hawaii.

I apologize that you had a poor experience with our front desk.

We value your feedback and will be looking into this matter in order to take corrective action.

I hope that the "flawless" service you experienced during the majority of your stay with us will prompt you to return to Hualalai.

With warmest Aloha

Chris White
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Among the best any place at any price!”
5 of 5 stars Reviewed January 17, 2013

I recently had the pleasure of a short weekstay the the Four Seasons Hualalai. I'm not sure what else I can add to the prior reviews. If you want amazing food, beautiful views, a gracious staff, pleasant pampering, and more... then this is the place to stay. Was it a bargain at the price we paid? While perhaps not a bargain, the value was obvious! My lady friend and I had an amazing time... and neither of us are easily impressed.

Room Tip: We loved our high corner suite.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
Ask Mike J about Four Seasons Resort Hualalai at Historic Ka'upulehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
1 review
3 helpful votes 3 helpful votes
“Got engaged there!”
5 of 5 stars Reviewed January 17, 2013

What can I add that hasn't been said: this is the best of the best. Our time there was fantastic. Our room, the food, the weather [always summer], the spa, everything. And, of course, I asked by beloved, Emily, to be mine. Bended knee, engagement ring [bought at the resort's jewelery store], on the beach. We walked the beach in the morning at sun up, and again at sun down.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Dan M about Four Seasons Resort Hualalai at Historic Ka'upulehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Resort Hualalai
Four Seasons Kailua Kona
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona
Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Kailua-Kona
#1 Top resorts Hotels in Kailua-Kona
#1 Romantic Hotels in Kailua-Kona
#1 Luxury Hotels in Kailua-Kona
#1 On the Beach Hotels in Kailua-Kona
Price Range: $$$$
Hotel Class:5 star (5*)
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Four Seasons Resort Hualalai at Historic Ka'upulehu
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