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“World class service defines the guest experience at this property.” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Special Offer
USD 1000 Resort Credit
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
Atlanta, Georgia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“World class service defines the guest experience at this property.”
5 of 5 stars Reviewed January 19, 2013

Incredible physical property which is meticulously maintained. Absolutely over the top customer service experience. The staff is focused on every detail of the guest experience. They are well trained and do an excellent job of taking care of you and making you feel special. Stayed in an ocean view prime room and was very pleased. Truly a full service resort with every amenity I could want. Feat spa and gym. Many yoga and exercise classes. World class concierge. As good as any Asian or European customer service with physical facilities and amenities exceeding them.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, January 21, 2013
Aloha,

We are so pleased to hear that you enjoyed your stay at Four Seasons Resort Hualalai.

Thank you, for taking the time to post your review and for choosing our resort for your recent vacation.

With warmest aloha

Chris White
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,830 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (572)
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English first
Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2013

Relaxing - amazing staff, beautiful grounds. The adult pool is ideal. I loved the walking path along the ocean, and opportunity to snorkel in one of the 7 hotel pools with exotic wildlife. The food was optimal, and I always left meals satisfied. The staff is amazingly nice and helpful, from the bartenders to the grounds people. The weather was a bit iffy - much better in Maui, but the experience was still great. The natural grounds are also a treat and allow for more of an authentic feel. (as authentic you can get at a 5 star resort)

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 17, 2013

Sixth year staying here and almost everything was perfect but upon check out encountered a rude male desk clerk. Same one that was rude last year. All in all, not too bad overall!


Massage was supposed to be 80 min but lasted 62 min and was blah and one of the worst I have ever had.

Other than this the stay was fantastic, food, wine, cocktails, pool service was flawless.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, January 21, 2013
Aloha,

Thank you for taking the time to post your review and for choosing Four Seasons Resort Hualalai during your recent vacation to Hawaii.

I apologize that you had a poor experience with our front desk.

We value your feedback and will be looking into this matter in order to take corrective action.

I hope that the "flawless" service you experienced during the majority of your stay with us will prompt you to return to Hualalai.

With warmest Aloha

Chris White
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 17, 2013

I recently had the pleasure of a short weekstay the the Four Seasons Hualalai. I'm not sure what else I can add to the prior reviews. If you want amazing food, beautiful views, a gracious staff, pleasant pampering, and more... then this is the place to stay. Was it a bargain at the price we paid? While perhaps not a bargain, the value was obvious! My lady friend and I had an amazing time... and neither of us are easily impressed.

Room Tip: We loved our high corner suite.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2013

What can I add that hasn't been said: this is the best of the best. Our time there was fantastic. Our room, the food, the weather [always summer], the spa, everything. And, of course, I asked by beloved, Emily, to be mine. Bended knee, engagement ring [bought at the resort's jewelery store], on the beach. We walked the beach in the morning at sun up, and again at sun down.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoboken, New Jersey
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 17, 2013

We visited this property January 2011. I know I'm a bit late but I didn't think I could review a place I didn't actually stay. We unfortunately were staying at the Hilton nearby aka Disney World complete with monorail. (not for us) Luckily a friend recommended having dinner at the Four Season and especially recommended their beach side buffet dinner. Being from the New York City area we are ok with expensive food as long as it's really good. And it was. So many selections to choose from and all done very well. I'm not a big eater but I like trying different things and this was perfect! You can't beat dinner by the ocean on a beautiful night after spending the day at the top of a volcano covered in snow.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitefish Bay, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 17, 2013

We are at Hualalai right now. I had no choice on the room because we are part of a major event. Our only request was a king size bedroom. We never got it. Instead we got the most unwelcoming room they have. It is extremely dark and the first thing you see as you walk inside it is a bare wall!
We were really shocked! How is it possible that a place such as the 4 Season at Hualalai could have a room like this? It doesn't take that much to put a Hawaiian inspired media cabinet and some nice art work on the wall..... If I had my way I would have changed the position of the beds, and yes we never got our request... We got 2 tiny beds!
The bathroom is ok and there is the outdoor shower, but that is it pretty much. The room number is 2202. So if you go there make sure you don't stay in it. We go to hawaii at least once a year and based on this room we will not come back at this 4 season. We have stayed at many resorts. Our favorite is Mauna Kea..

Room Tip: If you go get an ocean front suite.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai - The Place of `Uhane inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
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Also Known As:
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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