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“Property needs better maintenance.” 3 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
Oakville, Canada
Top Contributor
142 reviews 142 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
86 helpful votes 86 helpful votes
“Property needs better maintenance.”
3 of 5 stars Reviewed January 9, 2013

Beautiful surroundings. Very private. Don't go here to swim in the ocean or sit on the beach. The ad shot of the infinity pool lined up with the beach and ocean is misleading. The beach is six feet wide and all rocks. Our first room had cockroaches and bugs so they moved us to a big suite that was beautiful. The fridge didn't work properly and leaked, so they shut it off. We had to call maintenance seven times to come and fix the sliding glass doors to our balcony so the air conditioning would go on. Breakfast at $32 per person wasn't worth it. Unfortunately their steak house ( no ambiance) screwed up and our food wasn't very good. To mtheir credit, they did their best to rectify the situation, and comped the meal. A good meal would have been better.

The infinity pool didn't have stair entrances -- only ladders. The chair for people with handicaps to lower them into and remove them from the water was broken much of the time. I needed the chair but extracted myself in great pain up the ladder a few times. The staff said sorry. At anoither time, a man in a wheelchair with no movement in his legs lowered himself into the water, but the chair didn't work again -- so another guest and I lifted him out of the water as the staff watched. Minutes later, someone senior came rushing out, fawning apoligetically to the man in the wheelchair and offering dinner etc compliments of the hotel. I am glad they acknowledged him -- but they sure didn't care about my issues.

One of the pool attendants aggressively pursued a tip for placing four towels on two chairs for us . That was her prime skill.

Give us the Four Seasons Maui any day. It's one of the three best hotels we've ever stayed at -- on the concierge floor.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,683 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
Date | Rating
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English first
los angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

This is the best hotel ever! Everything is perfect. Service is so good that at one point I wondered if the people that worked here were robots. it's a perfect place to relax recharge and get pampered. I love this hotel

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2013

Just returned from a five day stay at the Four Seasons Hualalai. I've stayed at other luxury resorts in Hawaii, and Hualalai is one of the best. The resort is spacious with four pools and a white sand beach. One of the pools is "adults only." Yes, there are children but the resort is designed in such a way that it its very quiet away from the kids area. The staff, especially front desk and concierge, were always responsive to any of my requests. I felt the "aloha" spirit from everyone, and it seemed genuine. The rooms are large, all with outside lanais with ocean views and some with a private lava rock outdoor shower. Great morning buffet and I loved the live fish pool.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, January 8, 2013
Aloha,

Thank you, for sharing your review and for choosing Four Seasons Resort Hualalai for your recent vacation to Hawaii.

We were happy to hear you enjoyed the Adults Only Palm Grove Pool. That is a relatively new addition to the Four Seasons Hualalai experience, further enhancing the resorts ability to cater to each guest, regardless of their travel persona, to feel at home in Hualalai.

It was also terrific to hear that you enjoyed The Kings Pond, one of the crown jewels at the resort with 3,800 beautiful fish, including an Eagle Ray. I hope you were able to join our Marine team to help feed the Ray. If not, you will have to put in on your must do list when you return.

We look forward to welcoming you back to Four Seasons Resort Hualalai.

With warmest aloha,

Chris White
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 4, 2013

The staff are the perfect mix of polite and helpful, without being overly formal. I was trying to find the spa, and accidentally took a wrong turn on the pathway, and a gardener saw me looking perplexed and walked with me all the way to the spa. The property is gorgeous, and the restaurants and room service were fantastic. We loved our spa treatments, and everything about the hotel.

Room Tip: We loved our ground level room. Our room also had an amazing outside shower off of the bathroom, and...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 3, 2013

I have nothing bad to say other than this place is expensive but worth it! In Hawaii I've visited every island and stayed at what would be considered the finest properties (Fairmont, Four Seasons Maui, etc) and the Four Seasons Hualalai is hands down the best!!

Room Tip: Adult pool for couples! Kings Pond for Families.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 3, 2013

This is obviously a top hotel, so I will say something about the culture there instead.

I usually don't pay much attention to reviews, but I can see why this is supposedly the best beach resort in the U.S. It is absolutely outstanding and - some of the reviews here none-withstanding - on a completely different level than FS Maui or indeed most hotels in the world. If you're just looking for a typical 5 star hotel experience, I wouldn't bother with this hotel because you probably won't appreciate just how nice and different this is.

It's important to understand that this resort is "opinionated", i.e. if you come here to expect your typical hotel experience, you will be disappointed. If you're looking to take an elevator up to your generic hotel room, enjoy some fake (but of course perfectly nice service) service from the staff, and you aren't used to asking for what you want, then this hotel won't work. This is important - just like other truly luxurious hotels, they maintain an excellent balance between overly intrusive and anticipatory service. If I'm on my vacation, I don't want someone coming by all the time asking me if "I'm okay". That's not service, that's just annoying, although many people will take that as "service". I want to be able to quickly glance in the direction of the pool attendants and have them come by right away. And this is where this hotel excels.

The other thing I love is just how genuine the staff feels. Unlike any other hotel I've stayed at, they provide non-obtrusive, friendly service that feels completely natural and warm.

Bottom line - This is not the FS Maui. It's not like most 5 star hotels. It's an amazingly relaxing tropical paradise with a perfect balance of service, amazing grounds and amazing architecture. Having stayed at lots of good hotels in the world, this is my favorite.

PS: Get the pancakes in the restaurant. They're like nothing I had ever tried before. Amazing.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 2, 2013

We just spent two weeks split at four seasons maui and four seasons hualalai with 3 kids under 10. Both properties are incredible, but completely different. Maui is elegant, busy and near great shopping and dining. Hualalai is tropical, sprawling resort. Here is my opinion of the main areas:

Rooms - Maui has larger more elegant. Hualalai are very nice, but maui bathroom is huge!

Pools - the serenity pool at Maui is the best. Sea shell family pool at hualalai is good for families, but a little wild.

Dining - breakfast buffet at maui is better. More choices and better service. Pool menu at hualalai is more limited than Maui. Enjoyed dinners at both resorts quite a bit. Spago at Maui gives the edge to Maui.

Shopping - both resorts have great boutiques. Tie

Spa - hualalai wins. Bigger and more options.

Beach - Maui wins hands down. Softest sand I have ever felt. Hualalai really does not have usable beach.

Pool chair - both resorts are competitive for pool chairs especially during holidays. Hualalai was easier to get chairs, although the beds were not as comfortable as Maui.

Service - Maui wins hands down. Both are great, but Maui fs employees do not know the word NO. Maui employees are always around to provide any service and they use your surname. Best example is the following: one morning at Maui buffet our 3 year old did not eat. The server noticed and packed up eggs, bacin, bagels utensils for her to eat later. At hualalai the waiter would not even give us a plastic bag for her to take a bagel to go when she did not finish. My wife had to put a bagel in her purse.

Value - Everything at hualalai is more expensive than Maui, rooms, food activities. Better value in Maui.

So, in the end we will return to both, but probably would choose Maui first.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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