Beautiful surroundings. Very private. Don't go here to swim in the ocean or sit on the beach. The ad shot of the infinity pool lined up with the beach and ocean is misleading. The beach is six feet wide and all rocks. Our first room had cockroaches and bugs so they moved us to a big suite that was beautiful. The fridge didn't work properly and leaked, so they shut it off. We had to call maintenance seven times to come and fix the sliding glass doors to our balcony so the air conditioning would go on. Breakfast at $32 per person wasn't worth it. Unfortunately their steak house ( no ambiance) screwed up and our food wasn't very good. To mtheir credit, they did their best to rectify the situation, and comped the meal. A good meal would have been better.
The infinity pool didn't have stair entrances -- only ladders. The chair for people with handicaps to lower them into and remove them from the water was broken much of the time. I needed the chair but extracted myself in great pain up the ladder a few times. The staff said sorry. At anoither time, a man in a wheelchair with no movement in his legs lowered himself into the water, but the chair didn't work again -- so another guest and I lifted him out of the water as the staff watched. Minutes later, someone senior came rushing out, fawning apoligetically to the man in the wheelchair and offering dinner etc compliments of the hotel. I am glad they acknowledged him -- but they sure didn't care about my issues.
One of the pool attendants aggressively pursued a tip for placing four towels on two chairs for us . That was her prime skill.
Give us the Four Seasons Maui any day. It's one of the three best hotels we've ever stayed at -- on the concierge floor.
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- Also Known As:
- Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
- 4 Seasons Resort Hualalai At Historic Ka`Upulehu
- Four Seasons Kailua-Kona
- Kailua-Kona Four Seasons
- Four Seasons Hawaii
- Four Seasons Hualalai
- Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona