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“Come here if you care nothing about the environment and the ocean habitat!!” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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USD 1000 Resort Credit
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
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4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Come here if you care nothing about the environment and the ocean habitat!!”
5 of 5 stars Reviewed November 25, 2012

Well... Let's just say I have been a loyal patron of this property for over 15 years, even married here just 2 years ago, and love the property and it's beautiful grounds..... However the last 2 times I was here, both in September and November I have been shocked and disappointed in decisions the management made. In September we came to celebrate our second anniversary and at first all seemed to be in order... However during the stay and mind you, it's $780.00 per room per night for a starter room... We were confronted every day with the corporate function for In and Out Burger. I can imagine a lot of things and have many diverse groups of friends, but sitting in a 6 star resort with team leaders from In and Out was not exactly the demographic I expect at this level of resort. If they were just there, no problem, but they basically took over the place, the gardens with receptions and the entire pool area. They were very loud as they were in a group and I felt like a guest in a place that I actually paid for and got married at 2 years prior! I kind of chalked it up to bad luck and did not write anything, but tonight took the cake!! They were too full to take us because of another corporate event ( booked the entire resort) so we had to stay elsewhere, which I guess is my fault really... But, we went there for dinner to enjoy the newly renovated Ulu restaurant ( which is awesome) but.... While I dined and spent $520.00 for dinner for 4, I had to watch a couple, clearly tourists, line fish in protected waters right in front on the restaurant and hotel!! Now imagine, you spend a week in Hawaii, learn the culture ( which takes way more than a week to learn) do everything you can to respect that land, scuba dive and don't touch a single thing, take only photographs and leave only footprints... And then are expected to watch people that aren't even from the US killing tropical fish, without a permit, right next to a protected Green Turtle and the hotel does absolutely nothing about it????? These are protected waters, with protected habitat and endanger fish and animals and here come 2 dorky tourists with head lamps and spears and killing fish right out 10 feet from the main dining area of a 6 star resort! I think I can honestly say I was disgusted and sickened at the lack of concern, no security came, no one did anything!!! And when I threw a fit as a good citizen I was told that it was all fine! The reality is that the oceans all along the Hawaiian coast are considered Komehiana land and owned and protected by the Hawaiian people. I know this because I am honorary Komehiana myself! So therefore I was even more offended!!
Four Seasons, Wake up!!! This is not the experience I expect and your future guests expect!! We want to learn more about the wildlife and the culture in Hawaii and want to come enjoy and respect it! Not watch others destroying it!!! Get a life and a spine! Hire security and throw these people out! Get permission from the locals and throw them out! No one really needs to eat Tang fish and they are only killing them for sport as these people love to do! By the way the same mentality kill most of our whales too! Your company needs to stand for something or fall for everything and NOW is the time to stand! I will not come back there until you protect your reef and those perfect pools in front of your resort! It's all up to you!!
I will be watching!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian R, Manager at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, November 26, 2012
Aloha,

Thank you so much for taking the time to share your thoughts of several issues during your recent stay with us. First of all, thank you for your loyal patronage over the years. It is due to many time return guests such as yourselves we thrive with continued success.

Maintaining a quiet atmosphere when large groups are visiting is very important to us in order to provide a tranquil destination for our leisure guests. We are blessed to have a large property, which typically enables us to provide privacy for both our leisure guests and groups. The next time you are visiting, we will be happy to let you know of the activities of any groups expected on property during your stay.

The use of the public shoreline is a bit more difficult to control. All land and waters in the State of Hawaii below the high tide or vegetation line are public property. There are various rules and regulations for marine resource taking for different areas and for different fish species within these public waters. http://hawaii.gov/dlnr/dar/regulations.html Currently, the shoreline of Ka'upulehu is designated as an FRA (Fisheries Replenishment Area), which means there is no taking of aquarium fish using fence nets, and no use of cross or gill nets for taking fish is allowed. All other forms of fishing are legally allowed, including pole fishing, spearing, throw nets, and hand nets.

Four Seasons Resort Hualalai has always encouraged people who use these lands and waters to consider and embrace the traditional values of malama aina and malama kai (care and stewardship for the land and sea). The Resort has gone to great lengths in promoting and instituting these values, going as far as to create our Natural Resources Department with 6 staff, who’s mission is to care for and protect our natural resources. We provide many educational opportunities for all those who visit the Resort and live in our community to learn about and experience these traditional and modern concepts and values of respect, care, and love for our unique natural environment.

I apologize for any inconvenience you experienced and assure you that our intent is always to serve our guests in a manner that bespeaks our tradition of aloha.

On behalf of the entire staff, we look forward to welcoming you back in the near future when we will do our best to exceed all of your expectations.

Warmest aloha,

Florian Riedel
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,678 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (508)
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English first
Palmdale, California
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 24, 2012

Fantastic resort, beautifully maintained grounds, gorgeous room with tropical and private outdoor shower. We stayed for seven nights and delighted in most everything the resort offers. Only disappointment was what we call "food rules". Restaurants not open at all times which was a minor frustration for us. Dinner reservations a must if you plan to eat at the resort. We walked in to Ulu at 5:15 for dinner to be told the restaurant doesn't open until 5:30 and since we didn't have a reservation they were unable to accommodate us. Really? A party of two and you can't accommodate? We ended up sitting at the full service bar and had a great time with amazing views and a friendly bartender. All in all we will be back to this property.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 22, 2012

We travel A LOT. No need to re-hash what everyone else is saying. This is one of those hotels where they go out of their way to make sure that your stay is amazing. We love staying in private huts/cabanas, instead of large highrise properties... and this place fits the bill.

You truly do not need to go off property other than the HELICOPTER RIDE - the resort is really spread out and there is an incredible fitness facility (its HUGE!) lots of restaurants, pools, beach, snorkel center, etc. We stayed at 4Seasons Maui, as well as 4Seasons Hualalai on this trip. If you're looking for a trendy spot, crowded pools, and more of a miami scene - this is not your place. But if you want luxury with a chill vibe and incredible service, just book it!

We will definitely be back.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Schoolcraft, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 21, 2012

There isn't anything we can say except "superior" in every way. We have been in the hotel business so we are probably a lot more critical of properties than others. While there are always little things at every property (even the 5-star ones) that need attention maintenance wise because nothing is ever perfect, this is about as perfect as it gets. Plan to stay as long as you can. We will definitely return.

Room Tip: Ask for one close to the ocean.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 20, 2012

To echo almost all of the other reviews on here about the Four Seasons Hualalai, we absolutely loved our stay at the resort. It is a beautiful property in a good location for exploring the island, or just relaxing by the pool. We stayed five nights and didn't want to leave.
Highlights for us included the awesome workout facility (with open-air rooms to enjoy the sunshine and ocean breeze), breakfasts at the coffee shop near the tennis courts, relaxing at the quiet pool, snorkeling in Kings Pond (yes, it's manmade, but the fish in there are beautiful and it got us ready for our snorkeling trip later in the week), walking along the beach boardwalk, and dinners at both Beach Tree (where they had a great live band playing) and Ulu.
Everyone on the staff we interacted with was friendly and helpful.
It's a splurge, but totally worth it.
If/when we return to the Big Island, we will definitely plan to stay again at this resort.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davis, CA
Top Contributor
210 reviews 210 reviews
57 hotel reviews
Reviews in 85 cities Reviews in 85 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed November 17, 2012

From the moment you arrive at the resort you are made to feel welcomed. Everyone addresses you by name and everyone is extremely friendly and accommodating. Service is excellent. Just about every room has a view of the ocean and rooms are comfortable with a Balconies or patio. Housekeeping was great and you always had fresh towels. Very quiet and peaceful. Grounds are beautiful. Food is great especially at Ulu and the breakfast buffet couldn't be better. Sunsets are fantastic! Pools are beautiful and always enough chairs and lounges. it never appears to be crowded. Service for drinks and food are excellent. You can even rent a day bed by the pool and be treated like a king.

I was invited to dinner and volunteered to cook dinner but the half the folks at the dinner were vegetarians but shopping for food is not the best the area. The concierge had Nick the top chef at the resort call me to give me recommendations. He was very helpful as I was very frustrated by the quality at the stores, I can't thank him enough.

Highly recommend the spa. Top notch folks and very friendly. Beautiful surroundings for the spa.

The only bad is that some of the furniture needed to be redone as in some spots there were stains which did not sit well with me. This was mostly lawn furniture.

I do not recommend the hawaiian drinks here as they I not always use fresh fruit in all their drinks. However, they use good liqueur and a lot. Wine pours are generous. Overall I think this is a great place but a slight notch down compared to other Four Season only due to some of the dirty furniture.

Room Tip: If you like peace and quiet stay were no kids are allowed. Very quiet! Adult only pool.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Myers, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 16, 2012

i spent considerable time looking for that perfect spot for our honeymoon. many times when you create high expectations, the reality falls short of them. we were not only thrilled with our week at this four seasons resort, but cant wait to go back. it is a special place and no one does it any better than the four seasons. service, amenities, vistas, dining. all were superb. if you are looking for a top rated resort that pampers you in luxury and provides a private retreat for recharging your batteries, this should be on your short list. mahalo four seasons for another job well done.

Room Tip: the north corner by kings pond is the quietest if you are looking for a more adult vacation
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kailua-Kona
#1 Business Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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