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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Special Offer
USD 1000 Resort Credit
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
Los Angeles
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
110 helpful votes 110 helpful votes
“Beach Tree”
5 of 5 stars Reviewed September 21, 2012

While my husband and I did not stay here, we dined at Beach Tree 3 nights out of our 5 nights on the Big Island. We stayed at the Mauna Lani but the evenings were too subdued for us. Granted, it's not a rocking party at the Beach Tree but there is some life, so we found ourselves coming back again and again.

First, there is just no location that has such an awesome view for the sunset. Second, the drinks and food are way above standards than any other place on the island. Third, the staff is just amazing. Even if you are not staying at the hotel, they make you feel welcomed, even remembered our names on our subsequent visits.

This hotel is just beautiful and above all the rest, there is just no competiton. Our next visit, we plan to stay two nights (it's what we can afford) to get the full experience, then head to the Fairmont for the remainder of our trip.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,761 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (542)
Date | Rating
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English first
San Ramon, California
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 21, 2012

We enjoyed an incredible stay and anniversary celebration at Four Seasons Hualalai. This was our first time staying at Four Seasons Hualalai and it was just breathtaking! The setting, the grounds, the facilities - all fabulous.

Our second floor room overlooking King's Pond and out toward the ocean was spectacular. Loved the tranquility and serenity throughout the entire property. In the morning, I loved sitting on our lana'i with a cup of tea and taking in the gorgeous setting, birdsong & ocean. Ahhhhh.... total relaxation!

The cultural center on property is a treasure. Kaumana graciously gave of his time & knowledge as we asked a ton of questions. Had we been on property during the week for more days, I would have taken all the classes offered!

Mmmmm.... food.... The teriyaki chicken sandwich on a sweetbread roll; the tomato & goat cheese on flatbread; the lemon ricotta pancakes; and the gnocchi with oxtail ragout. So Delicious! The gnocchi was the best ever. Chef Nick said the gnocchi is his grandma's recipe. Little pillows from heaven with the tenderest oxtail - he did his grandma and Four Seasons proud.

Bravo to Four Seasons Hualalai for sourcing 75% of the food locally and supporting over 160 farmers. Eat fresh, eat local, and eat sustainably. Woohoo!

I took time for a spa treatment - lomilomi massage. The massage therapist was Erica and she was terrific. When making my spa appointment, I noted my allergies to certain products. Erica knew about them and let me know which products she would be using to be certain they were ok. How nice when all the pieces of communication flow through from the reservation process to the treatment.

The folks at the valet desk are terrific - friendly, helpful, and always smiling! They always greeted us by name. When Danny was taking us to our room after we checked in, he asked if we would like an overview tour of the property. Oh, yes! And being in the golf cart made it effortless. Plus, Danny was a great guide and a wealth of knowledge about the property.

Can't wait to return!

Room Tip: The rooms overlooking King's Pond are quiet and afford incredible views.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, California, USA
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 21, 2012 via mobile

Arrival experience is A+, you are greeted by name from the bell staff to the front desk. Staff full of Aloha and are so genuine. You can tell that they love their jobs and willing to service you with a smile. All rooms are great - pools are just amazing, Gym is great and so are the shops, restaurants.. You name it and FS Hualalai got it.
You have to stay there - wonderful times.
Aloha

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaneohe, Hawaii
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2012

If you want the full experience of what "aloha" represents, it is here at the Hualalai. We have been coming back for the past 10 years and loving it. This is the only place where you can go and truly feel rejuvenated. The grounds of this hotel is what I would picture the Garden of Eden
(Hawaiian style that is) to look like. The staff really go out of their way to make you feel welcome. They are gracious, polite, and accommodating. The rooms are clean, well stocked, and comfortable. The pool areas by the beach are breathtaking and swimming with the sea turtles (honu) is a plus. The only thing we miss is the Alan Wong's restaurant. It is pricy to stay here but it is well worth it. Money comes and goes, but memories live on.

Room Tip: We prefer to stay on the first floor because of the outside shower, otherwise all rooms are great.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2012 via mobile

We celebrated our 25th anniversary at the Four Seasons in Hualalai upon the recommendation of some friends. We had an amazing time and couldn't have been more impressed by the resort and its staff. The pictures on the web site, although impressive, do not do justice to this beautiful property. All staff we encountered exhibited the classic Four Seasons level of excellence and customer care. We met numerous guests who were repeat visitors who return for the beauty and serenity of this location. We look forward to joining them in the future!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 16, 2012

We have nothing but the best things to say about this resort. The staff at the front desk were always helpful. The staff around the resort were friendly and ready to assist anytime. We stayed on the resort for six days. The restaurants were expensive but very good. We did not leave our resort so that we can enjoy everything around (different pools, swimming with the fish,spa) Wake up early to enjoy the day here.

Room Tip: We stayed on the second floor and enjoyed the view from our bed and the bathroom window.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redwood City, CA
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 15, 2012

Our family spent 10 nights at the FS Hualalai back in Dec 2011. I've been waiting for a time that I could actually sit down and write the very lengthy glowing review that I've been wanting to write. However, that time never came so I figured I better write something because it was a trip we will never forget! At the time of our trip the kids were 4 and 7.

As for the rooms, there is something for everyone. Rooms are located around each of the four pools. The one with 4K+ fish, the family-friendly pool, the mostly adult pool and the adult-only pool. There are also some rooms facing the golf course and not by a pool. All buildings are two-story. If you take an upstairs room - you get a clear view of the ocean and a balcony. If you take a downstairs room you may or may not have a clear oceanview and you get an outdoor lava rock shower. No lava rock shower for upstairs room. So, your choice. We had a downstairs room by the family-friendly pool - LOVED it because the kids could in/out easily from the patio door.

Room had no noise issue for us. Plenty of space. Twice daily housekeeping meant that they took out and put away the kids sofa bed. Walk-in closet and spacious entryway a plus. Our bathroom had plenty of space - again, loved the outdoor shower. Housekeeping will also provide a child step stool if asked - it was a nice study wooden one. Loved the L'Occitane products, especially the after sun lotion that isn't even available on the L'Occitane website! Super clean and comfy bed. Nothing to complain about.

Food was high-quality and nothing to complain about either - except that the alcoholic drinks are very expensive (try mid-teens to $20's for a mixed drink - oh well, you're at the FS - live it up!). Food is reasonably priced for what you get. Lunch entrees mid-teens to $20's. Dinner entrees high $20's to low $40's. Frankly, it's similarly priced to Roy's and even the Hilton (and the Hilton's food quality is pretty low). Kids meals around $9. The chicken tenders were sliced whole chicken (3 pieces) with fries and papaya for around $9. I was at the Hilton in April 2012 - they charged $3 each for chicken strip that looked like rubber and sat under a heating lamp.

An absolute must is the Sat night buffet. $80 per person is well worth it when it will cost you the same for a 3-course dinner at Roy's. Kids half price and little ones 4 and under are free. Leave room for the dozen+ choices of dessert!

When booking your travel dates, keep in mind that the Cultural Center is only open on the weekdays. There are a ton of complimentary activities and we did a lot of them, but they are not open on the weekends. Flower-lei making, flower head-piece making, bracelet making, a variety of music classes, etc.

Free snorkeling lessons in the fish pool, educational sessions in with a biologist at the touch tank, a variety of kids floaties and sand toys for your use, sunscreen provided poolside, otter pops for the kids, fruit kabobs, sunglass cleaning - all complimentary.

My husband and I took advantage of the spa facilities every day (no extra cost unlike some other hotels). Steam room, sauna, whirpool, cold plunge - all included, no extra cost. He also had a massage - loved it. The gym is an outdoor and indoor facility - gorgeous and plenty of equipment but I didn't use anything. Group exercise classes available for $10/class.

Kids Club a fun place to go. Unfortunately, my younger was too young to be left there without us (she was 4) and her big sister didn't want to be there without her so we did not use the complimentary kids program. Next time! I did speak with the child care providers - they are well-organized and professional, a friendly group of staff.

Wifi cost reasonable. $10/day for one device at somewhat slower speed. $13/day for three devices at faster speed.

Went golfing - absolutely amazing! Definitely worth it. Loved the GPS-equipped golf cart with the color monitors.

Something to watch out for that we were not told about... the restaurant upstairs from the golf shop and Cultural Center is technically not part of the FS and is run by the Hualalai Resort. You can still charge the meal to your room, but the kids-under-4-eat-free does not apply. The kids-under-4-eat-free is only at the FS restaurants (and not poolside either).

While this island is the youngest of the islands so the sand is not super fine, my kids still loved playing on the beach, building sand castles, etc.

We were also there to attend a wedding. The wedding, reception and all wedding-related events were excellent.

What else can I say, gorgeous property, plenty to do for kids, places for adults to getaway from kids, clean and well-maintained, excellent service, no holding lounge chairs and worrying about where to sit (though we left before the Christmas rush) - I cannot wait to return!

Highly, highly recommend!

Room Tip: Rooms are located around each of the four pools. The one with 4K+ fish, the family-friendly pool, t...
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian R, Manager at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, September 21, 2012
Thank you so much for your feedback. We are so pleased that you had such an enjoyable time at Four Seasons Resort Hualalai.

On behalf of the entire staff and myself, thank you so much for taking time to write about your experience. We certainly appreciate your glowing words of praise about our property.

Mahalo, Mahalo and we look forward to your next stay !

Florian Riedel
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai - The Place of `Uhane inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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