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“The Hawaii that you dream of & yearn for.” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Hotel amenities
Special Offer
USD 1000 Resort Credit
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
western US
Top Contributor
90 reviews 90 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
80 helpful votes 80 helpful votes
“The Hawaii that you dream of & yearn for.”
5 of 5 stars Reviewed April 23, 2012 via mobile

We have been guests at this property for years & it is one of our favorites. It is quiet, secluded and lush. The beach is adequate, and sometimes we will drive to nearby Hapuna beach for boggie boarding. We love the on site complimentary snorkeling at Kings Pond & the plethora of cabanas.
The food here has declined over the past 5 years, but it is still good. Our favorite place to eat lunch & dinner would be the Residents Club at past the 2 adult pool. It is gorgeous, the food is far superior and the location is spectacular.
The staff at most Four Season resorts are above par & the staff here anticipate your needs & often, exceed expectations.
The rooms are nice & some offer spectacular views- the 2nd floor rooms near kings pond offer great views & tranquility & even whale watching during the season. The first floor rooms are pretty & come with an additional private outdoor shower... The upper rooms are just sunnier to me.
There is a reason stars love this resort- privacy, solitude and service.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (513)
Date | Rating
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English first
North Bergen, New Jersey, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 20, 2012

This is my third stay at a Four Seasons Resort since February. I now know why we always choose this hotel brand first. We were there during the very busy spring break period and after remarking to the hotel management that we were disappointed with our ability to get reservations for restaurants etc. they could not have been more apologetic and willing to make amends. Everyone from Florian Riedel, the Resort Manager to Casey one of the evening managers made us feel very special and offered us a credit toward our meals as well as other amenities. Our golf package worked out great and we met one of the nicest and most accomodating people we have ever met on a vacation, Brown Bear. This was our third time back to this resort and we will surely return. We have also stayed at the Fairmont Orchid several times but the Four Seasons is just a whole other level of service.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Vancouver
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 18, 2012

This is a fantastic property. We have stayed at numerous Four Season Hotel properties around the world, both resort and city centre locations, and this is among our favourites (along with Costa Rica, Florence and HK). Be forewarned, this is a very expensive resort but worth every penny!

Let's start with the property: it is large, varied and an extremely beautiful. The beach is gorgeous, with lots of sand and lava formations and plenty of loungers in a variety of spots along the beach. Unfortunately, you can't swim immediately in front of the hotel (except for a decent sized swimming area carved out of the lava) but there is a nice place to swim about 300 meters north of the hotel along the beach. You will also find good snorkelling there: with decent coral starting about 200 meters off shore and extending about another 300 meters or so. The water is turquoise and clear, and we saw turtles, an octopus and lots of different fish.

There is are six pools (4 regular pools, plus a swimming pond and a protected ocean swimming area). The Beach Tree pool is large and has lots of loungers and shaded cabanas. The food here was not very good. The Palm Grove Pool is small and is reserved for adults only. There aren't a lot of loungers here so you need to be there quite early to get one. The Kings Pond is stocked with 4,000 fish, including a eagle wray, and is a fantastic place to get young children their first start at snorkelling. We found the food here fairly good.

Our room (Golf-view Suite) was large and very comfortable. Having two bathrooms meant that our 12-year old daughter could have her own space. An excellent fruit plate was there when we arrived and was restocked daily. This was a nice touch. Water bottles were resupplied daily as well. The fridge is un-stocked so there is room to store your own beer, soft drinks, milk, etc. We were staying at the resort for 10 days and it was nice to have an informal breakfast in the room rather than having to have the full buffet breakfast. Two complaints though: The bed provided for my daughter was a poorly design futon (with an uncomfortable fold in the middle). If they put this in your room, demand something better. The second complaint was the air conditioning. It worked well and was quiet but it was hard to keep the room at a constant temperature through the night.

The restaurants are good but not great. Sadly, this is typical of most FS resort properties. The high-end restaurant is Pahula, which also serves the breakfast buffet each day. We had dinner there twice. It was ok but not outstanding. Both Beach Tree and the Hualalai Grill serve more moderately price fare and we had good meals there. In our view, the best quality/value combination is the Resident's Beach House, which is available on a first-come, first-serve basis for lunch and reservations for dinner can only be made after 3:00 pm.

During much of our stay a "pop-up" restaurant took over the Hualalai Grill. It was called Ludo Bites, run by Chef Lefebvre. It was fantastic and we feel lucky that we were able to go there two nights. Hopefully this (and other) Four Season Hotels (especially the resort properties will try this more often as it was definitely a highlight of our stay.

We stayed at the hotel during Spring Break and, as a result, it was quite busy, although not oppressively so (unlike the Maui FS, which is horrible during busy periods, unless you have your nanny in tow and don't mind sending her down to the pool at 4:00 am to reserve a spot.) Advanced restaurant reservations during busy periods are a must. As long as we were to the pool before 10:00 am, we were able to get a lounger.

Other comments:

1. The hotel is quite isolated. If you are staying more than a few days, you will definitely want to rent a car, especially if you are wanting to see some of the attractions around the island. Parking is free unless you choose to have it valet parked. The parking lot is very close by. If you are staying in one of the golf view suites (looking onto the 18th hole) there is parking right outside your door. We found this very convenient.

2. There are no off-site restaurants close to the hotel. To eat away from the property, you will need to drive about 30 minutes.

3. Laundry facilities are available throughout the property. They offer high quality washing machines and dryers, and detergent and fabric softeners are provided. This is a nice touch.

4. Basic internet is free. This is for one device per room and offers decent speed for e-mail and the web. Connectivity was good. A premium internet package is available (higher speeds and three devices) for about $20 per day.

5. If you are wanting to do something different, look into the Wild Hawaii Ocean Adventure (WHOA). This is a high-speed, former Navy Seal Boat, that cruises about 40 mph and will take you snorkelling to areas other boats cannot reach. The owners (Brett and Deron) are great guys (former professional free divers) and their knowledge of the area is fantastic. While not cheap, this is one of the most unique and entertaining activities that we have done.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
1 review
5 of 5 stars Reviewed April 18, 2012

Ever gone six years without taking a vacation alone with your wife? We did thanks to the arrival of three kiddos over a period of 5 years. Our first experience back in the world of vacations was at The Four Seasons Hualalai and I think the four days we spent there made up for everything. Not sure we'll ever be able to vacation anywhere else after the pampering in paradise.

Room Tip: Know that there are multiple areas - some focused on families, others on couples - make sure they kn...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Top Contributor
159 reviews 159 reviews
26 hotel reviews
Reviews in 52 cities Reviews in 52 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed April 16, 2012

We stayed in the condos on property but booked an overlapping night at the Four Seasons so that we could use the resort for two days. Expensive food and beverages but well worth the experience. My daughter said the poolside burger was the best she had ever had. We tried all the restaraunts, they were all excellent. Staff bends over backwards to help. Anyone that has a bad experience at this property must be from a different planet. Next time in Hawaii we will definately return. Have stayed at many Ritz but first time at a Four Seasons, and there was a difference.

Room Tip: ask for a room by the pool if you are using the pools, they are the lowest cost and very convenient.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, April 18, 2012
Aloha,

Mahalo, for taking the time to post a review of Four Seasons Resort Hualalai and for staying with us - for one night - during your recent Hawaiian vacation.

We appreciate your feedback and your daughters praise of our poolside burger means a lot.

Hopefully next time we can convince you to stay with us a little longer.

With Aloha,

Chris White
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 13, 2012

We stayed with our family in two rooms during the first week of April. Our rooms were absolutely perfect- first floor on the kids pool crescent. They were set back in the far north corner with a view over the shark pond and to the ocean- beautiful and quiet! Everything in the room was perfect and the housekeeping was impeccable.
The resort staff are simply the best you will find anywhere. We have stayed in many 5 star resorts- but have never experienced such gracious, sincere and knowledgeable service. From the breakfast staff, to the pool staff and especially the incredible concierge staff-all went above and beyond.
The resort itself was very busy as it was spring break- but it wasn't oppressively so. We had just come from a week at the Grand Wailea in Maui where the crowds were horrible.(If you didn't wake up by 6:00 am, you didn't sit by the pool and you were lucky to get a chair in the back row of the beach- never again!)
We especially enjoyed the natural landscape and rustic coastline. The walk along the "lava path" at sunset was magical. The Four Seasons developed this area without taking away the natural beauty- in fact, they enhanced it!
Thank you to all the gracious people at The Four Seasons for making our trip to the Big Island so memorable.

Room Tip: There are no "bad" rooms on this property!
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 13, 2012

Beach and pool services are fantastic, cocktails and food are fabulous, rooms are great, fitness classes and facilities are world class and no other four seasons resort has anything like those in Hualalai Great place for nice and long walks along the beach This is the best Four Seasons destination resort we know in so many most important respects. Before Hualalai we were absolutely in love with Four Seasons Langkawi where we also stayed for more then a month. Hualalai is great for adults and kids

Room Tip: All rooms are great and it all depends on what you like, facing lava rocks or a pool. All rooms hav...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Business Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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