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“Beautiful Resort with Great Service” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Hotel amenities
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
Central Valley, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Beautiful Resort with Great Service”
5 of 5 stars Reviewed April 10, 2012

My husband and I got married at this resort on March 8th. The ocean front suite in which we stayed was beautiful. The beach front was very well kept. We even spotted a few sea turtles resting on the sand. The pools were very nice and relaxing. The resort grounds was very lush and green. The landscaping was beautiful which made walking around the resort very nice. The tiki torches at night gives a very romantic feel when walking around.

Service: Excellent! All the staff we encountered were pleasant and very helpful. Our wedding coordinator Shea Cochran and her assistant Sara Kam were great handling all the details of our wedding.

Room: The room was kept very clean. The turn down service was excellent. Bed was very comfortable. Outdoor shower was very nice. Loved the fact that you could see the full moon while showering. Room service was pricey but delicious and the waitress for the room service was very pleasant.

Valet: The bell service staff were very nice when they helped us with our luggage.

Concierge Desk: Very helpful with any questions that we had.

This place was very memorable. I couldn't have wished for a more beautiful place to have gotten married. We definitely plan on visiting again.

Room Tip: First floor rooms have an outdoor shower which is an awesome experience.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,811 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (562)
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English first
London, Ontario
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2012

We visited the Four Seasons on the Big Island back in September 2011 for a company conference. I honestly cannot stop thinking about this wonderful piece of paradise! If you have a bucket list you MUST put this place right at the top! It is the most beautiful place I have ever been! Of course any trip to a Four Seasons will change you for life because no place will ever measure up again. We had a beautiful room overlooking the infinity pool and the ocean. The rooms were beautiful and the bed and all amenities were superb. The food was wonderful and the service cannot be beat. I would highly recommend this piece of paradise. I feel so fortunate that we were able to visit Hawaii for our company conference and would love to go back some day.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 4, 2012

If you truly want a 1st class experience, this is the place. Adult popsicles on the beach, suntan lotion at the cabana's, wonderful views and a staff beyond imagination.

Low key, relaxing and well behaved people everywhere

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
124 reviews 124 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 4, 2012

Breath taking rooms w view by King's Pond, wonderful experience with nature and the staff were all very accommodating and courteous.

Must return with kids soon! Worth the extra $$$

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 3, 2012

The Four Seasons Hualalai is hands down the best hotel i've been to and I think back to my time there at least once a week! I've been there twice now and hope to go back at some stage in the future.

Our rooms were perfect with beautiful views, the staff were friendly and helpful and sitting around the pool being offered ice lollies, sunscreen, water, mist spray etc is just bliss.

The buffet breakfast is INCREDIBLE, I think i tried absolutely everything on offer and enjoyed it all!

Being able to run/stroll along the beach and be able to see turtles, dolphins and whales just blows your mind away- truly unforgettable! Would recommend in a heart beat to anyone who asks. Wonderful

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Litchfield, Maine
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2012

This property is beautiful and from the moment you drive in the staff is waiting to server you at a level few expect. They embodie the Aloha spririt and what it means to vacation on Hawaii.

Room Tip: the 600 units have a great ocean views
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, CA
Top Contributor
86 reviews 86 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 31, 2012

Have read about this place for years in travel magazines and in tourist surveys. Made it a point to celebrate our 35th wedding anniversary here. WOW! We were upgraded to an "eco" suite overlooking the King's Pond for 3 nights. It was so outstanding it was hard to leave the room. We took breakfast on the balcony every day. We arrived on a Saturday in time for the beachside buffet -- what a treat. Best buffet ever - seafood, sushi, so much more. Rented clubs and shoes and played a round of golf- had a 0800 start time and played solo and finished 18 hours under 3 hours. We did a couples massage in the spa -- best ever. This resort is truly in a class by itself. Our only other comparator is the FS in Costa Rica which is an equivalent property, but also offers a beach for swimming, You have to know coming here that it is expensive. $400 for the golf. $21 each for a Ketel One Martini and $16 for a Mai Tai. But the experience is genuinly priceless and will last a lifetime.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florian R, Manager at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, April 5, 2012
Thank you so much for your feedback and I am so glad we were able to live up to your expectations. It is good to hear that you enjoyed our upgraded "Eco Crescent".

The Eco Crescent started with ideas like replacing plastic water bottles with ceramic carafes and cups, which are refilled daily by our staff. These initiatives will ultimately help us to reduce our carbon footprint.

Thank you so much for taking time to write about your experience. We certainly appreciate your feedback and even though you were able to check us off your "bucket list" we hope to see you back very soon.

Warmest Aloha,

Florian Riedel
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai - The Place of `Uhane inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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