The room: We opted for the golf course/ocean view suite since the rate was a bit less than the full ocean view. The room was large with a living room, a large bedroom, a large master bath, and a second bathroom equipped with a steam shower which turned out to be one of the favorite features of the room. The living room and bedroom had large sliding glass doors that opened up onto a spacious patio with two seating areas, right next to the 18th green, with views of the ocean in the distance. Room was nice mix of modern and classical Hawaiian decor, and the bed was wonderful. If we went again, we'd opt for one of the pool side suites near the Traquility Pool since it's adults only, and was very quiet, and those rooms have closer views to the ocean.
Pros: Least crowded area of hotel complex, so lots of privacy and no noise from people at the pool. Cons: No mini-bar in room (odd for a 5-star property), and noisy landscaping of the golf course starts early. The resort is close to the airport, but far from Kona, so the one night we took a cab to get dinner offsite, it was $50 each way to get to the closest upscale offsite restaurant.
The service: Wonderful! The concierge got in touch with me within a day of making our reservation to help with dinner reservations, sightseeing recommendations, recreation, and rental car logistics. The hotel provided comfortable transport to and from the airport as a complimentary offering since we'd booked a suite. We complained about the landscaping noise and the Director of Rooms managed to get the golf course landscaping to start later in the mornings during our stay. The next morning, housekeeping started making noise in the room above us, and we complained again, and the Director offered to allow us to have a very late check out on our last day since we had a red-eye home, and that allowed us to use the pool and head back to our room to shower and pack before dinner. The bartending and service staff at the Tranquility Pool were incredibly personable, and their recommended mango gazpacho and mahi-mahi taco lunch was to die for.
The grounds: Beautiful! The hotel is laid out into several parts and all of the buildings are only 2 stories tall, so it's spread out along a long stretch of the beach rather than having everyone centrally located and on top of each other. Nice mixture of beautifully manicured landscapes, plus lots of natural ponds, tasteful tiki torches, an amphiteature, and wonderful jogging path through breathtaking lava rocks and crashing waves. The view from the Tranquility Pool to the grassy area where the hammocks and cabanas are nicely situated to the beach to the aquamarine waters is one of the most incredible views we've ever had for a vacation. We had plans to leave the resort to rent a car to check out the northern end of the island and to go snorkeling another day, and we just couldn't find it in ourselves to leave that beautiful pool.
The food: Top notch. We went off site two nights, and the only two meals we didn't love during our stay were off site. The Beach Tree bar and restaurant offer casual but fine dining very close to the beach and surf and the food's terrific. Bar service despite it being very busy at sunset is excellent and efficient. The Residents' Beach House at the south end of the property offers delicious cocktails and food for some of the prettiest sunsets we've ever seen in our lives. Our last night we had dinner a Pahu i' a, and the chef came out to greet us and check to make sure our delicious seafood meal was to our liking. Beautiful more dressy restaurant. We saw a couple and a family opt for the beach dining option which looked like a lot of fun (should be for $600/person!). Anyway, despite the slight annoyance with the landscaping and housekeeping noise, the fantastic service more than made up for the disturbance, and we hope to go back for a whole week or more the next time we visit Kona.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Mahalo, Mahalo, Mahalo for taking the time to post such a detailed review and for selecting the Four Seasons Resort Hualalai for your recent vacation to Hawaii.
We are looking forward to welcoming you back as part of our ohana.
With warmest Aloha,
Director of Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.