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“Best Hotel experience of my life” 5 of 5 stars
Review of Four Seasons Resort Hualalai at Historic Ka'upulehu

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Four Seasons Resort Hualalai at Historic Ka'upulehu
5.0 of 5 Resort   |   72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740   |  
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Hotel amenities
Special Offer
USD 1000 Resort Credit
Ranked #1 of 14 Hotels in Kailua-Kona
GreenLeadersGold level
Kinnelon, New Jersey
1 review
4 helpful votes 4 helpful votes
“Best Hotel experience of my life”
5 of 5 stars Reviewed March 16, 2012

THis hotel leaves you wanting for nothing. Every deatail is taken care of. It is sprawling, yet cozy. It has spectacular coastline with dining or cocktails right by the sand. The variety of pools leaves you with different experiences each day. You can swim with a mana-ray, or be at a 'silent' pool on private cabana/beds.The staff is exceptionally friendly and helpful and you will never have a glass with melted ice in it with the attentive pool staff. I have stayed at many wonderful hotels but this one, all things considered, beats them all. Even a spa that rivals some in Asia that I have been to.

Room Tip: Ground floor rooms have outdoor showers built into the rooms!
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (540)
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English first
Stillwater, Minnesota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2012

This was our first trip to Hawaii and everyone at the Resort went out of their way to make sure we had the best experience that we could ever dream of having. Beautiful resort with lots to do but at the same time a great place to just relax and take in the surrounding beauty.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Jolla, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2012

It's hard to put how we feel about this property in so few words.
What keeps us coming back year after year are the staff, by far the most welcoming, kind, helpful, professional staff we have encountered in our travels, and we travel an awful lot.
The property has a wonderful Hawaiian feel, no big hotel structure, no corridors to walk down, instead lush pathways, grass, tiki torches at night, it is spectacular.
Restaurants and bars are excellent and in 9 days we did not
eat off property a single time, that is how good they are.
We would highly recommend a stay here, it's definitely worth your while.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 12, 2012

The room: We opted for the golf course/ocean view suite since the rate was a bit less than the full ocean view. The room was large with a living room, a large bedroom, a large master bath, and a second bathroom equipped with a steam shower which turned out to be one of the favorite features of the room. The living room and bedroom had large sliding glass doors that opened up onto a spacious patio with two seating areas, right next to the 18th green, with views of the ocean in the distance. Room was nice mix of modern and classical Hawaiian decor, and the bed was wonderful. If we went again, we'd opt for one of the pool side suites near the Traquility Pool since it's adults only, and was very quiet, and those rooms have closer views to the ocean.
Pros: Least crowded area of hotel complex, so lots of privacy and no noise from people at the pool. Cons: No mini-bar in room (odd for a 5-star property), and noisy landscaping of the golf course starts early. The resort is close to the airport, but far from Kona, so the one night we took a cab to get dinner offsite, it was $50 each way to get to the closest upscale offsite restaurant.
The service: Wonderful! The concierge got in touch with me within a day of making our reservation to help with dinner reservations, sightseeing recommendations, recreation, and rental car logistics. The hotel provided comfortable transport to and from the airport as a complimentary offering since we'd booked a suite. We complained about the landscaping noise and the Director of Rooms managed to get the golf course landscaping to start later in the mornings during our stay. The next morning, housekeeping started making noise in the room above us, and we complained again, and the Director offered to allow us to have a very late check out on our last day since we had a red-eye home, and that allowed us to use the pool and head back to our room to shower and pack before dinner. The bartending and service staff at the Tranquility Pool were incredibly personable, and their recommended mango gazpacho and mahi-mahi taco lunch was to die for.
The grounds: Beautiful! The hotel is laid out into several parts and all of the buildings are only 2 stories tall, so it's spread out along a long stretch of the beach rather than having everyone centrally located and on top of each other. Nice mixture of beautifully manicured landscapes, plus lots of natural ponds, tasteful tiki torches, an amphiteature, and wonderful jogging path through breathtaking lava rocks and crashing waves. The view from the Tranquility Pool to the grassy area where the hammocks and cabanas are nicely situated to the beach to the aquamarine waters is one of the most incredible views we've ever had for a vacation. We had plans to leave the resort to rent a car to check out the northern end of the island and to go snorkeling another day, and we just couldn't find it in ourselves to leave that beautiful pool.
The food: Top notch. We went off site two nights, and the only two meals we didn't love during our stay were off site. The Beach Tree bar and restaurant offer casual but fine dining very close to the beach and surf and the food's terrific. Bar service despite it being very busy at sunset is excellent and efficient. The Residents' Beach House at the south end of the property offers delicious cocktails and food for some of the prettiest sunsets we've ever seen in our lives. Our last night we had dinner a Pahu i' a, and the chef came out to greet us and check to make sure our delicious seafood meal was to our liking. Beautiful more dressy restaurant. We saw a couple and a family opt for the beach dining option which looked like a lot of fun (should be for $600/person!). Anyway, despite the slight annoyance with the landscaping and housekeeping noise, the fantastic service more than made up for the disturbance, and we hope to go back for a whole week or more the next time we visit Kona.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris96740, Director of Sales at Four Seasons Resort Hualalai at Historic Ka'upulehu, responded to this review, March 14, 2012
Aloha,

Mahalo, Mahalo, Mahalo for taking the time to post such a detailed review and for selecting the Four Seasons Resort Hualalai for your recent vacation to Hawaii.

We are looking forward to welcoming you back as part of our ohana.

With warmest Aloha,

Chris White
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2012

You cannot go wrong with this choice. Beautiful, well-maintained property on the water, excellent service by all and a nice variety of pools and restaurants. Expensive but worth it.

Room Tip: All seem it be good. Just pick on in you price range.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 9, 2012

Last week was spent here, and I was so happy we chose this for our first visit to the Big Island. An oasis. The hotel is a beautiful destination. Lush tropical landscaping & pool choices for everyone. My favorite, a giant aquarium to snorkel in. The property is set on a large amount of beachfront. The ocean walking paths contrast hotel landscaping with so much lava rock, never losing sight of the big island. I saw turtles sunning and whales out in the distance. Bring binoculars.

The spa is set in nature. My massage was done open air. I also used an outdoor treadmill & lap pool. Dry sauna, showers,and relaxation area are beautifully incorporated in the outdoors.

Our hawaiian styled room overlooked the 18th hole and beyond that the ocean. It was very attractive and service excellent. Some groundskeeping occurs in the am so if your a late or lite sleeper you may request a different location
We ate at every restaurant including the beach house for variety. All were good.

A car is helpful since the location is set away from towns.

  • Stayed March 2012
    • 5 of 5 stars Value
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, Virginia, United States
1 review
5 of 5 stars Reviewed March 7, 2012

exceptional, near perfection experience with breathtaking views and the most gracious service!

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai at Historic Ka'upulehu

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Green Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai at Historic Ka'upulehu 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai - The Place of `Uhane inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai At Historic Ka'Upulehu Hawaii/Kailua-Kona

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