My main whinge was the food, breakfasts especially and the excuses that came with the very slow service.
Most chalets I have stayed at in the past supply a continental style breakfast with porridge, a range of cereals, fruit, yoghurts, cold meat and cheeses and a variety of bread and boiled eggs. (Hot option was extra so your choice if you want to wait around for it)
On our first 2 mornings there was a loaf of fennel bread which was nice after that all that was supplied was dry white bread for toast, cereal, yoghurts and fruit which meant there was not enough to fill you for a morning on the slopes so we required the hot option.
This varied as the week went on and the problem was the speed of the service and excuses that followed.
If you were not served first you had no chance of making the early ski bus to get the first lifts to the early conditions.
There was no plan B for the excuses:-
one burner on the oven out - well change from fried eggs to scrambled
lack of eggs on the supply delivery - not our fault order enough in the first place
only one non-stick frying pan so 1 person served pancakes at a time - supply a second frying pan or don't do pancakes
Can’t have beans instead they take 20mins to warm - use the microwave 2 mins a portion.
We never get all 22 people sitting down at the same time - you should work to this at all time and change your plan if less show up.
The Sausages, hash browns, and bacon were done in the oven so there isn't much to be cooked on the hobs it was a farce.
Only once did I catch a reasonable timed bus to get to the slopes early it was frustrating.
Next I get to dinner which was basic at best, on arrival day there was a nice hot stew which was ideal homely food, the Monday night when the resort rep turned up to dine with us we had chicken wrapped in bacon and all the stops were pulled out to impress him even our chalet rep showed up to help out.
After that it was disappointing? We had a lasagne well that's what it was explained as, dry mince slices of carrot and a sheet of pasta is how I described it. In most recipes there is a cheese sauce and layers of pasta. I think all the sauce was on the veggie option. The lamb, pork and chicken and leek dishes were nothing special either.
One early evening we couldn’t get hold of anyone when the local police turned up on the staff day off (putting the fear of Christ up some of the guests) and the staff shrugged it off the following morning when we told them saying it was a normal occurrence as if we were supposed to know that not a nice experience.
Next I get to the night the female staff woke up some of the guests standing in the hall giggling at 1 in the morning Deborah the staff involved denied it. I understand that they want to ski and party but the guests come first this is our 1 week in the snow they have a season and should respect that.
Once I aired my views the area rep came to see me the following morning which I thought was a nice show of support but looking back on the conversation she was a little condescending.
She asked about my issues and sympathized, then turned the whole issue on me. She asked if I had ever stayed in a chalet before (as if it was the norm) she also said I should have mentioned it earlier in the week so it could be addressed maybe I would have if I saw the chalet rep more than twice and then he just wanted to sell his outings and parties,
She also said she had an official complaint form but didn’t hand it over telling me to send this email (is there an official complain score chart that is only judged on forms submitted on resort and not the internet as I feel that’s why she told me to email you.
When I book a snow holiday I do go to low budget and I expect the accommodation to be the reason for the price and it was what I expected sharing a toilet, squeaky floors and beds and a bath that I could fill with tepid water (the hot showers on the floor below were all I needed anyway), I just didn’t expect a shoddy showing by the staff.
- Also Known As:
- Chalet Schlosshof Austria/St. Anton Am Arlberg