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“beautiful food” 5 of 5 stars
Review of Hotel Seppl Familie & Spa

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Hotel Seppl Familie & Spa
3.5 of 5 Hotel   |   Natterer Strasse 8, Mutters A- 6162, Austria   |  
Hotel amenities
Ranked #1 of 4 Hotels in Mutters
Certificate of Excellence 2014
St. Neots, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“beautiful food”
5 of 5 stars Reviewed September 10, 2013

This hotel is just out of Innsbruck. We had a room at the front, the view was obstructed by another piece of roof. Also there is no relief from the sun so the room got very hot. The room was lovely and large, the bed was very comfortable. Dinner was quite informal, it was very quite in the dining room. The service though was brilliant and the food was very tasty. On going to use the spa there are signs stating that you must be naked to use the facilities, sauna, steam room. We felt a bit put off to do this. The pool was good and there were lovely gardens. All in all a lovely stay.

Room Tip: The rooms at the back have a great view
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review, April 1, 2014
Dear guest! Thank you for your kind review. We are happy to read that you enjoyed staying with us and hope you will visit us again!
Sincerely
Hotel Seppl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    38
    17
    7
    4
    4
See reviews for
16
28
6
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • French first
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English first
Worthing, United Kingdom
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 44 cities Reviews in 44 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 13, 2013

An hotel just a little way from Innsbruck and a little off the main routes but all the better for it.Chosen by my touring companion,we were on our motorcycles, I did not know what to expect.We were warmly welcomed . we were on half board and we were asked to select from the menu what we would like to have for dinner ,which could make you wonder a little. However this was because all the food was freshly prepared and cooked and we had an excellent five course meal with good wine and a very relaxed evening in excellent surroundings. Breakfast was equal to the dinner and we would have stayed another night but had booked ahead .The hotel has a sauna,steam room and pool all in immaculate condition. I would definitely stay again.Staff very polite and attentive.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review, April 1, 2014
Dear guest! Thank you for your positive feedback. We are delighted to read that you enjoyed your stay in our hotel. We hope you visit us again soon!
Sincerely
Hotel Seppl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waltham, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 4, 2013

The room we received was tiny and II had to bend my head to enter the room. It is really not a 4 star hotel. Maybe people who gave it 5 stars got better rooms. We ate dinner and the service was so fast we felt we were rushed out of the dining room.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review, April 1, 2014
Dear guest! Thank you for your feedback. We always try to meet the expectations of all our guests and we are sorry, if we couldn't meet yours. We can assure you that we don't intend to rush our guests at dinner, we want you to feel relaxed so you can enjoy your meal. We appreciate the honesty of our guests and if you tell us your wishes during your stay, we can try to fix it while you are with us. We hope to get the chance to welcome you in our hotel again.
Sincerely
Hotel Seppl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 30, 2013

We had a great stay in a family room for four at the Seppl in June 2013. The room was spacious and very clean. The food was great and the staff were very friendly. Many of the staff spoke good English but a couple did not speak any. The mountain views from the hotel are fantastic. Our only complaints are the weather (it was rather cool and cloudy) and the rather tired children's play area. We highly recommend a stay.

Room Tip: We stayed in room 214
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review, April 10, 2014
Dear Guest, thank you for your positive feedback! We are delighted to read, that you enjoyed staying with us despite the bad weather. We hope to see you soon again and that you can catch more sunshine the next time! Sincerely, Hotel Seppl
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dusseldorf
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 6, 2013

Not really a four star hotel. Rooms are small and not properly maintained. Toilets need modern ventilators that actually work. Breakfast is just plain and bland.

On the other hand, the location is excellent and the hotel is perfectly clean. I would advise the owners to upgrade their level of services. This could be a very good hotel if someone pays a little but more attention.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review, April 10, 2014
Dear guest, at first we want to thank you for taking the time to write this review. We are sorry to hear that we weren't able to meet your expectations. However, we can asure you that we set a great value upon maintaining our rooms properly. We want everybody to feel comfotable, so that you are able to enjoy your holidays. We also really appreciate it, if our guests adress us directly during their stay regarding any issues, so that we can make necessary changes right away. We really appreciate your honest opinion and hope to get to welcome you in our hotel soon again.
Sincerely, Hotel Seppl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2013

I found this hotel quite by accident on Trip Advisor when looking for a place to stay in Innsbruck. All of the hotels I had chosen were booked. And then I found this one. I was able to get a reservation. When we arrived we were taken in by the quaint village of Mutters. Christine Fritz was there to check us in. We asked for a room upgrade and one with a view of the valley. When we walked in & saw the beautiful view of the valley, both from the room & bathroom, we were in heaven! I stood on the balcony and just took it all in. So breathtaking, so beautiful. I could have stayed there forever. And if that wasn't enough the dinners were superb. The Fritz family really gets it right and pays attention to every detail. It broke my heart to leave and am looking forward to the next time we can stay at the Hotel Seppl.

Room Tip: Try to get a room with a view of the valley
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review, April 10, 2014
Dear guest, thank you for your great feedback. We are really happy to read that you had a good time staying with us. Hopefully you will visit us soon again!
Sincerely, Hotel Seppl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed October 11, 2012

I have stayed at many top hotels around the world and I can safely say that the Hotel Seppl is the best hotel I have ever stayed at. Because it is a family run hotel you are made to feel extremely welcome from the moment you step through the front door. Bernhard Fritz and his family went above and beyond the call of duty to make our stay memorable. The rooms are extremely spacious and comfortable and the facilities which include a beautiful indoor pool are fantastic. The views from the rooms are absolutely spectacular and we enjoyed sitting on our balcony and taking it all in. I cannot wait to return and have already booked to go back with my family in 2013.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Seppl Familie & Spa

Address: Natterer Strasse 8, Mutters A- 6162, Austria
Location: Austria > Austrian Alps > Tirol > Mutters
Amenities:
Business Center with Internet Access Room Service
Hotel Style:
Ranked #1 of 4 Hotels in Mutters
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Seppl Familie & Spa 3.5*
Number of rooms: 33
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