This hotel provides its guests with exceptional service and hospitality, great food, excellent facilities in a great location. The service provided by the staff cannot be faulted - it is provided with efficiency and friendliness that is exceptional. On the reception desk Astrid and Alexandra were unfailingly helpful, coping with our regular last minute changes to the times of the free taxi to the CityExpress lift in Zell or the bus station for the ski bus to Kaprun and even finding some suitable padding material to protect my new skis on the journey home. In the dining room the service from Nadja, Melita, Michael and the deservedly famous Berni were superbly friendly and efficient - personal preferences were catered for and remembered, needs were anticipated and met almost before you had thought of them.
The food both at breakfast and dinner was both plentiful and of a very high standard. For breakfast there was a range of cereals including superb museli - apparently soaked in cream - which was my choice accompanied by local wild honey. A great buffet of cold meats and cheeses, yoghurts, breads and pastries (including Swiss(?) roll!) was complemented by boiled and scrambled eggs - enough to set anyone up for a hard day on the slopes! When we arrived on Saturday lunchtime a meal was provided without notice. In the evening a buffet of hors d'oeuvres - artichoke hearts, smked salmon, salads, etc. , soup, a main course and desert accompanied by great local wine ensured a very enjoyable end to a hard day's skiiing. The poached sea trout and wild garlic risotto stood out from the consistenly high quality of dishes provided; the service provided by the chefs equalled that of the dining room staff.
Our room (18) was in the old part of the hotel and, in common with the others, had superb views over the lake and mountains beyond; there was a little veranda which that led to the lawn by the lake; we considered a swim in the lake but the water was on the painful side of cold!. The decor was simple and typically Austrian - as seen in the photo of the single room on the hotel's website. The decor in the bathroom is a little dated, but the facilities were clean and effective. The heating and ventilation were good. The beds were comfortable and there was sufficient storage for clothes, bags, etc. Additional pillows were provided immediately on request.
The sauna was very welcome after an intensive day on the slopes.The dedicated cold shower had the most vicious cold water - enough to keep even the hardiest Finn happy. In addition, the wellness suite has a steam room, solarium, massage suite and extremely comfortable upholstered sunbeds to unwind on, all looking out over the lake. Fresh, cold blackcurrent cordial was provided to rehydrate; more than sufficient clean towels, etc were also available. The facilities were modern and immaculately clean.
We had our lunch on the terrace overlooking the lake on our first day; In warmer weather it would have been great to sit out there in the evening. We didn't miss a loung area; this is not a hotel for boisterous nights in the bar - there are far better locations in town for convivial drinking, including the Ginhouse Bar. The heated boot room and ski store completed the facilities.
Outside the hotel at the front is a narrow road that appears to be part of the promenade stretching all along the lake; it is mainly used for jogging, cycling, walking, in-line skating etc. On the other side of the road is a railway line which did not impinge at all upon our enjoyment of the hotel - parly due to the lack of train traffic, partly due to the acoustic benefits of double glazing.
In summary, this is what all small family hotels should be like, comfortable, superb personal service, excellent food, very good facilities and a great location. We will be going back.
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- Also Known As:
- Seevilla Freiberg Hotel Zell Am See